BlizzardCS
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Patch 5.0.4 maintenance extended by two hours
According to this tweet from BlizzardCS, scheduled maintenance on all servers has been extended by two hours from 11:00 a.m. PDT to 1:00 p.m. PDT. Of course, this is fairly common for large patches. It could be extended further, so keep an eye on this post, and we'll update with any further information as it is warranted. In the meantime, while you're waiting, you could always look at our Patch 5.0.4 coverage or find a book on the Kindle store (I know of a good one) to read. Edited to add: maintenance has been extended until 3:00 p.m. PDT. As of 2:50 p.m. PDT servers appear to be coming up. It's open warfare between Alliance and Horde in Mists of Pandaria, World of Warcraft's next expansion. Jump into five new levels with new talents and class mechanics, try the new monk class, and create a pandaren character to ally with either Horde or Alliance. Look for expansion basics in our Mists FAQ, or dig into our spring press event coverage for more details!
Blizzard customer service now has its own Twitter account
Blizzard has just announced via its Warcraft Twitter account and the forums that the Customer Support team now has its own Twitter. The full text of the forum announcement is below: Auryk You can now follow all Blizzard Entertainment Customer Support news and updates on Twitter. Just head over to @BlizzardCS, (http://twitter.com/BlizzardCS) for the latest Support related news, events and more. We will be providing constant updates during Tuesday's maintenance and service outages. Additionally, you will be able to view updates to our Queue Times for Game Master interactions, account investigations and escalated tickets alike. source No word if the intermittent outages of the authentication system that were recently being experienced will be reported on this new Twitter account, but I think this is a step in the right direction for further increasing the communication from Blizzard to its customer base.
