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Blizzard Customer Service is in the process of dealing with connection issues facing players on both sides of the Atlantic Ocean. For the North American players, login errors have been plaguing both the Account Management website, and several games--World of Warcraft, Diablo III, and Hearthstone....

April 1st 2014 at 7:00pm 0 Comments
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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

March 7th 2014 at 1:00pm 0 Comments
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Most of the time the World of Warcraft game client runs just fine. We like it that way, because it means all we have to do is click the game icon to dive into Azeroth where we can go about questing, raiding, crafting, PvPing, or whatever else we'd like to do. However, sometimes things just aren't w...

January 30th 2014 at 3:00pm 0 Comments
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When people say they get hacked in online games, I always assume it's the user's fault. The one time I was ever hacked, I could trace it directly back to a situation where I knew my username/password was compromised and I used the same set anyway. Ever since then, I've used more secure logins and p...

January 29th 2014 at 5:00pm 0 Comments
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Anyone who's had to wait on hold for customer support from Blizzard or anyone else knows, waiting on hold is one of the least fun ways to spend your time. You already have some kind of problem, and now instead of solving it you're sitting with the phone glued to your ear, listening to bad music and...

January 9th 2014 at 7:00pm 0 Comments

Blizzard's European Customer Support team has invited players to make a New Year's resolution that we at WoW Insider can definitely support. It's easier than giving up chocolate, and probably more useful than that gym subscription you were planning on getting. Thinking about New Year's resoluti...

December 30th 2013 at 1:00pm 0 Comments
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No one likes having to interrupt their game time to contact customer support, but doing an online chat with is at least slightly less painful than waiting on hold to talk on the phone. However, browser snafus can ruin the chat experience which makes your wait even longer. Fortunately, CS rep Araxom...

December 18th 2013 at 1:00pm 0 Comments
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Having your account locked isn't an uncommon problem -- and it doesn't necessarily mean your account has been compromised. Because Blizzard is trying to stop hackers in their tracks, doing anything that makes it look like you aren't the one playing the game -- like logging in from an unusual locati...

October 27th 2013 at 6:00pm 0 Comments
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Once upon a time, I worked as a game master for a very popular MMORPG. My duties were relatively simple: help players out of sticky situations and enforce the rules of the game when it came to cheating, harassment, and general player behavior. A game master's role is to protect the player from any...

August 30th 2013 at 10:00am 0 Comments
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Patch 5.3 has arrived, and there are a truly staggering number of changes to the game, many of them with significant effects to gameplay. You can check out Blizzard's complete patch notes on their blog, but for the sake of brevity, WoW Insider has compiled a list of the top five changes that are mo...

May 21st 2013 at 3:00pm 0 Comments
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Blizzard Customer Support has rolled out a new feature to better assist customers with issues. The new live Web Chat feature allows players to chat directly with a Customer Service Representative, bypassing the long wait times sometimes associated with phone calls. But don't think that this is...

January 15th 2013 at 8:00pm 0 Comments
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Let's face it: It's just not that easy to either try out or return to an older MMO. It defies logic because you would think that these games would explicitly crave people to come play them, but it's almost like there's a chest-high wall topped with itchy fiberglass shreds warning people away. It'...

January 12th 2013 at 12:00pm 0 Comments