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DirecTV software update locks up HD DVRs nationwide -- Update: Fixed
It looks like one of DirecTV's astronauts had more trouble flipping switches than their DISH counterparts, after a software or guide data update last night knocked out HD DVRs all over -- and not for the first time. Currently the only advice needed to get back in working order is to reset the box twice (there's a red button on the front, underneath the flap) within a thirty minute period (the official website indicates you can wait as little as 15 seconds between resets) and all should be well, but good luck getting through to customer service to get that message right now. Countdown to an apology starts... now. [Thanks to everyone who sent this in] Update: According to DirecTV's website, a "transmission glitch" was to blame and it has automatically reset affected receivers from its end, so no further red button pushing should be necessary. [Thanks, Blake!]
Cutting Edge update brings multiroom, dual live buffers to DirecTV HR2x / R22 HD DVRs
DirecTV HD DVR owners keeping an eye on Cutting Edge releases got a special treat this weekend with a new update that enabled multiroom viewing and dual live buffers on HR2x and R22 receivers. Allowing users to pause one tuner for up to 90 minutes while they watch the other, DBSTalk notes this test release is a "Very High Risk" so don't bother calling customer service if it doesn't work properly, and if you missed the downloading window Friday then you'll have to wait for the next test period -- or whenever DirecTV is confident it has worked out all the kinks -- to give the new (or old, if you're a DirecTivo owner) features a try.[Thanks, Kevin]
DirecTV DVR software update hits the stage again, now with slightly less fail
That botched DirecTV software update a couple weeks ago that locked up DVRs everywhere, causing missed shows, global warming, spousal abuse and general melancholy amongst the populace? It's back and locking up boxes across the land again, however this time, after rebooting their HR2x units and wondering how they'll go on without a DVR'd episode of this afternoon's Judge Judy, DirecTV subs will be greeted with a message proclaiming them the proud owners of a 1080p video on-demand capable set-top box, with improved "cellphone style" search via the remote and enhanced channel guide info including more actors. We probably can't expect more than another apology letter from the satcaster, but tell us, does knowing what all this pain was for make it any easier? [Thanks to Chris for the pic & everyone who sent this in]
DirecTV confirms HD DVR / receiver glitch, apologizes profusely
So it's true -- hordes of DirecTV users weren't just dreaming about a glitch that required a painstaking reboot to start the week off. DirecTV has sent out e-mails to loads of affected users which were unexpectedly forced to mash the red "Reset" button located within a door on the front panel of their HD DVR / receiver in order to get things going again. Of course, even the mighty satcaster can't replace any missed recordings that were scheduled, but it is "sincerely" sorry for the inconvenience. You'll still be paying your full bill, though, so it's not that sorry.[Thanks to everyone who sent this in]
Botched DirecTV software update requiring HR2X STBs to be restarted?
Generally, we'd pass something like this off as just coincidence, but when over 95% of 1,000+ respondents confess to sharing the same issue, we simply can't turn the other cheek. It's assumed that DirecTV botched up a software update early this morning that affected a number of HR2X set-tops. Over at DBSTalk, the vast majority of readers who voluntarily took part in a poll affirmed that at least one of their HR2X units required a restart / reboot this morning. We know there's no real point in asking if you too were affected, but that aside, what was DirecTV attempting to send down? The world may never know.[Thanks to everyone who sent this in]
DirecTV's HR22 HD DVR filtering out
About a month ago, the DirecTV HR22 HD DVR popped online at Best Buy's website without any rhyme or reason. Four weeks later, we've realized it's not a mistake. The $199.99 unit is listed with capacity to hold up to 100 hours of HD programming (or 400 hours of SD footage), and word on the street puts a 500GB HDD in there. Additionally, our tipster has let us know that without any action on his part, an HR22 showed up unannounced when he had DirecTV installed just a few days ago. Anyone else managed to secure one of these? Any noteworthy differences from its predecessor?[Thanks, Michael]
