HtcCare
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HTC's Thunderbolt beset with video capture woes, fix purportedly on the way
Uh oh, sounds like HTC's Thunderbolt has struck yet another stumbling block on its path to glory. Forums dedicated to the superphone are now rife with frustration of inconsistent audio capture when using its bundled video recorder, and apparently, the rally cry was vociferous enough to warrant a response from HTC itself. Users of first-gen technology are likely familiar with the line, but word is it's aware of the issue and working to release a software update to remedy the nasties. In the meantime, if uploading your macaw's cover of 'Friday' is a priority for you, don't go to crankytown just yet -- we hear there's a whole world of third-party cappers to explore.
HTC opens 'HTC Care' customer service center in Taiwan
While AT&T went and hired an extra 2,000 or so customer care representatives in preparation for the iPhone launch and Sprint gave its CSRs a rest by nixing some 1,200 customers, HTC is hoping that a new support facility in Taipei will boost awareness and trust in the brand. Reportedly, the center will provide customers in Taiwan with a comprehensive range of services including "personalized consultations on new and existing HTC products, warranty repairs, and other valuable after-sales support." Notably, the HTC Care facility promises "speedy turn-around times" for all items sent in for repair, and unlike Apple's $29 rental fee, HTC customers can look forward to a free loaner should their handset fall ill. Click on through for more snapshots of the sparklin' facility.
