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J.D. Power & Associates has released its second Wireless Smartphone Satisfaction Study for 2013 and, surprise, surprise, the iPhone claims the top spot. If this sounds familiar, it's because the iPhone claimed the top spot in the first Wireless Smartphone Satisfaction Study of 2013 in May. Whi...

October 18th 2013 at 7:00am 0 Comments
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AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at solving its customers' problems. As a precaution, this study is rather narrow in scope and consid...

August 2nd 2013 at 12:48am 0 Comments
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Make a little more room in the trophy case: the iPhone has topped J.D. Power and Associates' consumer satisfaction survey yet again in the category of wireless smartphones. For the ninth study in a row, Apple has earned the top numbers, scoring 855 on a survey that tracks issues like performa...

March 21st 2013 at 7:00pm 0 Comments
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A recent study by J.D. Power and Associates suggests iPad owners are overwhelmingly happy with their tablet purchase. The survey of 1,900 tablet owners found that the iPad ranks the highest for owner satisfaction. Respondents gave the iPad high marks for its performance, ease of operation, styling...

September 17th 2012 at 1:00pm 0 Comments
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Every year at about this time, J.D. Power and Associates releases the results of the U.S. Wireless Smartphone Customer Satisfaction Study. For the eighth consecutive year, Apple is at the top of the list in terms of customer satisfaction for smartphones. On a 1,000-point scale, Apple ranked f...

September 6th 2012 at 5:30pm 0 Comments
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I don't know about you, but when I hear the name "J.D. Power and Associates," I think of customer satisfaction for automobile manufacturers. The company also does customer satisfaction surveys in a number of other industries, and yesterday they released the 2009 Wireless Consumer Smartphone Satisf...

October 9th 2009 at 4:00pm 0 Comments