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In Engadget Investigates, we explore major issues, working with tech manufacturers and service providers to improve your experience with the gadgets we've all come to depend on. If you'd like us to look into an issue, please send us a tip, including "Investigate" in the subject line. Samsung's h...

May 27th 2011 at 5:00pm 0 Comments
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We know, half of you aren't even going to read past the headline before you start angrily banging away about Apple's admitted antenna gaff and the still-not-totally-fixed proximity sensor, but we're urging you to look deeper. Think harder. Critique your criticisms. In all seriousness, Apple's iPhon...

August 27th 2010 at 10:58pm 0 Comments
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Apple dropped a lot of interesting numbers during the press conference this morning, from both their own research and AT&T's data. Steve Jobs also said that three million iPhone 4s have been sold to date, so let's put this into perspective. .55 percent: This is the percentage of iPhone 4 use...

July 16th 2010 at 2:00pm 0 Comments
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Steve Jobs just announced today that the company will issue a free case to every iPhone 4 purchased through September 30. If you've already purchased a bumper case for your iPhone 4, you are entitled to a refund. You can apply for the free case through Apple's web site starting late next week. The...

July 16th 2010 at 1:30pm 0 Comments
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Apple is inviting select media representatives to a special press conference that will be held on Friday, July 16. The company provided no information about the conference other than to say it would focus on the iPhone 4. TUAW will provide up-to-the-minute coverage of the press conference on Frida...

July 14th 2010 at 8:38pm 0 Comments

Apple's rumored policy is to not give away the $29 bumpers to consumers, and DIY bumpers may not suit your style. So, how do you get the golden ticket, in this case the free bumper? It seems that documenting your case carefully and showing that you've performed all of the recommended fixes in advan...

July 2nd 2010 at 5:00pm 0 Comments