SubsidyUnlock
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AT&T: 'we unlock our customers' devices'
To our delight, the recent ruling that phone subsidy unlocks are no longer protected by copyright law has sparked a lot of attention from the general public as well as the US government. However, some of the carriers are predictably not too excited by the amount of negative light it sheds on their own unlock policies. AT&T has taken to its public policy blog to discuss its viewpoint on the matter. Joan Marsh, VP of Federal Regulatory for the company, insists that "the ruling has very little impact on AT&T customers." Marsh reiterates AT&T's unlock policy by stating: "if we have the unlock code or can reasonably get it from the manufacturer, AT&T currently will unlock a device for any customer whose account has been active for at least sixty days; whose account is in good standing and has no unpaid balance; and who has fulfilled his or her service agreement commitment. If the conditions are met we will unlock up to five devices per account per year."
iPhone: 90 Days Later
With images of unlocked iPhones dancing in my head, today I gave AT&T a call. I confirmed that I now had my iPhone account active & in good standing for 90 days (the normal threshold for permitted unlocking) and requested a subsidy unlock for overseas travel. They transfered me to the technical support department, where I chatted with support rep Michael G. Michael told me that there were no unlock codes available for the iPhone due to the exclusive agreement between Apple and AT&T. This includes countries like the UK and Germany, where the iPhone would soon be on sale. "We simply do not have unlock codes for them," he confirmed. I would have to use International roaming. He recommended using a cheap disposable phone instead. With my account over 90 days old and in good standing, I was entitled to unlock a phone -- even if not the iPhone. He provided an unlock code for my little Motorola disposable. So where does that leave us? Michael suggested that customers send their complaints directly to the FCC (1-888-CALL-FCC). He thinks that after 1 year, the FCC will force AT&T and Apple to provide unlocks for their customers.
