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Worried that Samsung is too busy selling millions of devices to care about you, the individual consumer? Fear not, for the company has released an app to prove its unconditional dedication to your happiness, and it's appropriately called Samsung Cares. The program serves as a hub for online suppor

2 years ago 0 Comments
May 17, 2012 at 8:32AM
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Laptop Magazine's once again done us all a really good turn by running a pretty exhaustive -- yet totally reasonable -- test of the tech support for ten popular companies that produce laptops. Essentially, they placed two call to each outfit's support -- one during peak, one during off-peak hours,

5 years ago 0 Comments
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Among oodles of new phones, we're also expecting some nice surprises on the software front at Mobile World Congress this week. One particular app that has our attention is LogMeIn Rescue+Mobile, which should enable IT support groups to tap into one's Android-based phone remotely and \"see an exact vi

5 years ago 0 Comments
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For anyone's who has tried to connect ZeeVee's ZvBox, we commend you if you've managed to avoid calling technical support at least once. Although we're (mostly) kidding there, there's no denying that the aforesaid unit is one of the more complicated devices to install and get running. Thankfully, Z

6 years ago 0 Comments
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Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employees over the next few years, DISH Network is announcing that it too needs a few good men / women to \"accommodate customer growth.\" Reportedly, the satellite provider is looking to hire 200 folks in its

6 years ago 0 Comments
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After some success with last year's undercover excursion, Laptop Magazine is once again taking one for the team and testing out laptop manufacturer tech support. This year their faux-problems were system tray icon clutter and hard drive defragment. Last year Apple and Lenovo took the top prize, and

7 years ago 0 Comments
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Usually when shopping for a computer, the only two factors that really matter to most people are cost and features; if you can get the specs you want at a price you can afford, well, you're probably a happy camper. What many folks don't consider -- until it's too late, that is -- is the quality of t

8 years ago 0 Comments