TelevisionServiceSatisfactionSurvey
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J.D. Power Television Service Satisfaction Survey finds cable lagging behind telcos, satellite
The numbers are in, and it looks like AT&T's U-verse (#1 in three regions) and Verizon's FiOS (#1 in the East) consistently outranked the competition in this year's J.D. Power Television Service Satisfaction Survey. The big news on the other end is that customer satisfaction with cable TV providers dropped from last year, lagging well behind satellite and telephone company providers. As far as why, it seems to be all about the Benjamins, people just aren't convinced they're getting enough value for TV bills that continue to get larger and those thinking of switching providers mostly cited price as the biggest reason. So is it just the overall economy that's got dollars and cents at the forefront or have bills and service fees with extra channels, DVRs, internet service and more expanded beyond all reasonable limits? Think it over while you check out more results and numbers in the press release after the break.
