troubleshoot
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Dell issues BIOS update A03 for XPS 13 Ultrabook, gets a handle on fiesty fans
Can't say we noticed an extraordinary amount of blowing from our XPS 13 Ultrabook review unit, but for those with an optioned Core i7 model, you may want to give the source link a look. Down there, you'll find a download link to the A03 BIOS update, which delivers "an updated thermal table which dictates fan speeds and trigger temperatures." Evidently, these machines have a tendency to kick the fans into high gear prematurely (it's okay Dell, we all get excited sometimes), but thankfully, a 4MB package is all that's required to remedy it. 'Preciate it, technology.
Reader UI of the Week: Troubleshooting patch 4.2
Each week, WoW Insider brings you a fresh look at reader-submitted UIs as well as Addon Spotlight, which spotlights the latest user interface addons. Have a screenshot of your own UI that you'd like to submit? Send your screenshots along with info on what mods you're using to readerui@wowinsider.com. Reader UI of the Week is a little different this week, considering it is patch time, which can be brutal on players who use a sizable amount of addons. For this edition of Reader UI of the Week, we're running through the patch 4.2 UI changes and giving you the tips and info you need to get up and running faster then ever before. This patch's UI changes were not as substantial (on the user end, anyway) as in the previous patch, so hopefully things won't be too difficult this time around. The first thing you must always do in a patch day scenario is back up your interface. This is an easy thing to do -- just copy the WTF and Interface folders from your WoW directory on your computer, and put those copies in a happy, safe place. Sure, you may need to do some tweaking and changing back to your profiles if you ever lose your UI, but it is better than starting over completely from scratch. Replace your backup frequently, or whenever you make some big change to your setup.
AT&T U-verse Troubleshoot and Resolve app brings tech support via set-top box
The latest interactive addition from AT&T for users of its U-verse IPTV service isn't going to enhance Wimbledon or the Masters, but it might help fix picture issues. For things that just need a settings tweak, like the aspect ratio being off, it can walk users through the fix and for things that are more complicated it can request a call from tech support. There's a breezy video demo to give you an idea of what to expect embedded above or they can find it under the "help" menu once the feature reaches their area.
PlayStation now offers customer service via Twitter, probably won't help you jailbreak your PS3
Got a question about a PlayStation product? Have a Twitter account? If you answered yes to both, then you'd be interested to know about @AskPlayStation -- the official account for all of your PS concerns. They'll assist you via tweets Monday through Friday from 9:30AM - 5:00PM PST and will answer in real-time between the hours of 2 and 5 PST. Hit up the source link to get all of your inquiries answered -- just behave yourselves, OK?
Poll: Is your Zune device out of sync with Zune software?
Are older Zune models going the way of the brick? We've received a handful of tips pointing us to the official Zune forums, where reports are coming in that apparently a number of the non-Zune HD units haven't been able to sync with Zune 4.0 software. Although a few people have elaborated on some steps to take (hint: it involves a lot of downgrading and reinstallation of both firmware and Zune software), there doesn't seem to be a clear consensus on its effectiveness. Honestly, it's hard to tell from our end if this is really a widespread issue and we haven't seen it ourselves, so we're putting it to you, deer reader: has your Zune device forgotten how to sync with the mothership?%Poll-34945%Read - Sync Error Code C1010007Read - More info on sync errors
iPhone Troubleshooting: How to Restart, quit frozen apps and Reset iPhone
I'm starting to think there is some sort of bad luck attached to my iTunes Store account, as tonight I experienced the third iTunes Store song that completely locked up an iPod - only this time it was my iPhone. While listening to 'Again with the Subtleties' from the Yppah album You Are Beautiful At All Times (US iTunes link) in my iPhone's iPod app, the phone completely locked up at the end of the track with an almost-faded out display. What was worse, the iPhone became completely unresponsive - the display wouldn't accept any of my taps, and even the external buttons were ignored. Momentarily wishing I could simply yank the battery to cut the power and reset the phone, I realized Apple must have some sort of a contingency in place for lock-ups like these.Fortunately, I was right: The iPhone troubleshooting section of Apple's main iPhone support site contains a walkthrough for situations like this, complete with instructions on how to restart the phone, force quit a frozen app or reset the phone in cases like mine where it has completely locked up. Here are these steps in a nutshell: Restart your iPhone: Most people probably already know how to do this, but just in case, you can simply hold the sleep/wake button on the top for a few seconds to bring up a red slider at the top of the display which allows you to power off the phone. Quit a frozen iPhone app: I know it's a crazy thought, but it is entirely possible that Apple's wondrous iPhone apps can lock up from time to time. In this case, simply hold the Home button when in the app for about 6 seconds to kill the app. You should be able to jump back into the app without restarting the phone itself. Reset your iPhone: Note that this is not Restoring your iPhone; that's the button in iTunes that wipes the iPhone and all your information on it. Resetting an iPhone is nothing more than a hard reset or a forced reboot - you're simply cutting the power and making it reboot. To do this, hold the sleep/wake button and Home buttons simultaneously for a few seconds; the display will quickly wipe itself and you should see the black background and white Apple logo, signifying a reset well done. Fortunately, that reset fixed my problem and I'm jamming again with my iPhone as I write this. Still, you can be sure that I'll ping iTunes support to find out what's going on with these files, as this is the third one I've downloaded from the iTS that's caused an iPod to stop dead in its tracks. Anyone else experience something like this? You know where to sound off.
Everything you need to know about Repairing Permissions (and more)
The 'Repair Permissions' function of Disk Utility has been under quite a bit of speculation as of late. There are those in one camp, such as John Gruber of Daring Fireball, who believe repairing (restoring, resetting, etc.) permissions is not much more than voodoo, while others in the support end of the Mac OS X community swear by it as the first line of defense. So what's a confused Mac OS X user to do when trying to draw up a formidable troubleshooting game plan? Heading over to Dan Frakes' Repairing permissions: what you need to know article at Macworld is a great first step at trying to cut through all the confusion. Dan dissects virtually every aspect of the permissions repair process, from explaining what exactly 'permissions' are, to a few specific situations when it's a good idea to add the operation to your troubleshooting tool-belt. It's an informative read that helps demystify this much-debated aspect of Mac OS X.
TUAW Tip: Mac OS X can verify itself now
Disk Utility is a great maintenance and troubleshooting tool for those times when your Mac starts acting up. Repairing permissions can sometimes be handy (even though its true validity is in question as of late), but using the Verify and Repair Disk operations is often a more useful tactic. However, until Mac OS X 10.4.3, you had use Disk Utility to verify or repair your Mac's drive from some sort of an external source. You either had to plug into another Mac in Target Disk mode, or reboot and use the install disks that came with your Mac - not the most friendly process to your workflow. But now, With 10.4.3 and later, you can start up Disk Utility right from within Mac OS X and chose the verify option to make sure system level elements like your file catalog are all in order. One warning though: it is completely normal for your Mac to temporarily freeze or 'seize up' at the beginning of running this operation (you should get the infamous beachball), as this Apple support document explains. After a little while, depending on your Mac's speed and all that jazz, it will come out of its daze and you can continue working/chatting/surfing while it finishes the disk verification process.This is a really handy tool, perhaps even more valuable than checking permissions, and should be a welcome addition to any Mac maintenance arsenal.
Maintenance 3.5 released
Maintenance, the Automator action that performs many system repair and clean-up tasks, has been updated to version 3.5. New features include: Ability to automatically restart after Maintenance has run Ability to automatically view the results file Time stamp added to results file Also, for a few versions now, Maintenance has included an AppleScript that I believe performs the same tasks for pre-Tiger 10.4 versions of Mac OS X. Included with the download is a ReadMe PDF that explains what each task is and when/why you should run them.Maintenance is free and available from Automator World.
