Acsi

12.30.14
Samsung squeezed past Apple in consumer satisfaction for smartphones
12.30.14

Samsung squeezed past Apple in consumer satisfaction for smartphones

Apple may have owned Christmas, but Samsung won the first half of the year when it came to satisfy...

By D. Hardawar,   12.30.14
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09.24.14
Apple tops ACSI personal computer list for 11th straight year
09.24.14

Apple tops ACSI personal computer list for 11th straight year

This shouldn't come as surprising news to anyone who has watched Apple's sales figures over the pa...

By S. Sande,   09.24.14
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09.18.13
Apple tops customer satisfaction survey for 10th year in a row
09.18.13

Apple tops customer satisfaction survey for 10th year in a row

When you ask an Apple fan why they use the company's products, you're often going to hear "because...

By J. Bond,   09.18.13
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07.31.13
Samsung edges past Apple in US smartphone satisfaction study, but reverse is true in Korea
07.31.13

Samsung edges past Apple in US smartphone satisfaction study, but reverse is true in Korea

What a difference a year makes. Apple topped American Customer Satisfaction Index's smartphone ran...

By J. Fingas,   07.31.13
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05.22.13
Survey says Verizon is best at customer satisfaction... among the big four, anyway
05.22.13

Survey says Verizon is best at customer satisfaction... among the big four, anyway

The results from the American Customer Satisfaction Index are in, and parroting a recent study by...

By Z. Lutz,   05.22.13
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05.16.12
iPhone waltzes into top spot of US phone satisfaction index, small carriers trump the giants
05.16.12

iPhone waltzes into top spot of US phone satisfaction index, small carriers trump the giants

We know almost too well how smartphones perform in US market share; what we don't usually see is h...

By J. Fingas,   05.16.12
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05.15.12
Apple tops ACSI satisfaction survey for cellphone manufacturers
05.15.12

Apple tops ACSI satisfaction survey for cellphone manufacturers

Apple has done it again, topping the American Consumer Satisfaction Index survey for cellphone man...

By S. Sande,   05.15.12
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09.20.11
Apple tops satisfaction survey for 8th year
09.20.11

Apple tops satisfaction survey for 8th year

For the eighth year in a row, Apple has come out on top of the annual American Customer Satisfacti...

By Michael Grothaus,   09.20.11
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05.31.10
Survey says pay TV customer service is at new heights
05.31.10

Survey says pay TV customer service is at new heights

The American Customer Satisfaction Index has been tracking the satisfaction of pay TV customers sin...

By B. Drawbaugh,   05.31.10
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