Engadget http://www.engadget.com Engadget http://www.blogsmithmedia.com/www.engadget.com/media/feedlogo.gif Engadget http://www.engadget.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/<![CDATA[Italian anti-trust body fines Apple for misleading customers on product guarantees]]>http://www.engadget.com/2011/12/27/italian-antri-trust-body-fines-apple-for-misleading-customers-on/http://www.engadget.com/2011/12/27/italian-antri-trust-body-fines-apple-for-misleading-customers-on/http://www.engadget.com/2011/12/27/italian-antri-trust-body-fines-apple-for-misleading-customers-on/#comments

Apple Italia has been fined a total of 900,000 euros for failing to inform its customers that products purchased were already covered by two years of free assistance under national law. It appears that Apple employees encouraged the extra purchase of its own AppleCare plans. With the European court's continued investigation of possible e-book price-fixing and ongoing legal jousting with Samsung unlikely to end any time soon, it looks like Apple will be busy in the courts next year too.


[Thanks Giulio]

Italian anti-trust body fines Apple for misleading customers on product guarantees originally appeared on Engadget on Tue, 27 Dec 2011 09:54:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>anti-trustappleapple careApple ItaliaApple StoreAppleCareAppleItaliaAppleStoreinsuranceItalyrepairreplacementsTue, 27 Dec 2011 09:54:00 EST<![CDATA[Apple reportedly swapping recalled iPod nanos for 6G counterparts; you have yours?]]>http://www.engadget.com/2011/12/20/apple-reportedly-swapping-recalled-ipod-nanos-for-six-gen-counte/http://www.engadget.com/2011/12/20/apple-reportedly-swapping-recalled-ipod-nanos-for-six-gen-counte/http://www.engadget.com/2011/12/20/apple-reportedly-swapping-recalled-ipod-nanos-for-six-gen-counte/#comments
It's been a few weeks since Apple's issued a worldwide recall on a number of its first-gen iPod nanos at risk for becoming uncomfortably hot under the collar. Evidently, many folks who've sent their devices into AppleCare to get swapped are finding that they've being treated with an upgrade to the current sixth-gen variant. Lovers of click wheels may view its square, touchscreen shell as folly, but hey, its hard to fuss over owning latest there is, right? The replacement program is still ongoing, so if you haven't checked to see if your nano qualifies, hit up the "more coverage" link below to find out. Already got yours back? Let us know your mileage in comments!

[Thanks, Scott]

Apple reportedly swapping recalled iPod nanos for 6G counterparts; you have yours? originally appeared on Engadget on Tue, 20 Dec 2011 22:50:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>appleapple careAppleCarebatterybreaking newsBreakingNewsexplodefaultyipodipod nanoipod nano 6giPod Nano 6th generationIpodNanoIpodNano6gIpodNano6thGenerationlithium ionLithiumIonmusic playerMusicPlayernanooverheatpmprecallreplacementreplacement programReplacementProgramswellingTue, 20 Dec 2011 22:50:00 EST<![CDATA[Didn't get the AppleCare+ with your iPhone? Worry not, you now have 30 days to change your mind]]>http://www.engadget.com/2011/11/19/didnt-get-the-applecare-with-your-iphone-worry-not-you-now-h/http://www.engadget.com/2011/11/19/didnt-get-the-applecare-with-your-iphone-worry-not-you-now-h/http://www.engadget.com/2011/11/19/didnt-get-the-applecare-with-your-iphone-worry-not-you-now-h/#comments
AppleCare+, Cupertino's latest protection plan, debuted on the same day the iPhone 4S was unveiled, but anyone wanting to take advantage of the two-year warranty and accidental damage coverage was required to fork out an extra $99 at the same time they bought their phone. While Apple allowed early adopters to buy the service until November 14th because they weren't offered it upon pre-ordering, it appears the company's extended that window until December 15th, according to an internal memo leaked to SprintFeed. What's better, it seems that Apple's softening up its policy for everyone else during the holidays, as the company now offers a 30-day window just in case you walk out of the store with your glass-laden treasure unprotected and change your mind later. Apple's site confirms the policy (shown below), but as always, there's a catch: if you choose to get it after point of purchase, you'll need to either call up Apple directly or schedule a Genius Bar appointment, bring your receipt in and have the phone inspected to ensure it's not already damaged. Seems like a lot to do, but just make sure you use that Reminders app to keep track of it all.

Continue reading Didn't get the AppleCare+ with your iPhone? Worry not, you now have 30 days to change your mind

Didn't get the AppleCare+ with your iPhone? Worry not, you now have 30 days to change your mind originally appeared on Engadget on Sat, 19 Nov 2011 16:13:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>appleapplecareapplecare plusapplecare protection planapplecare+ApplecarePlusApplecareProtectionPlanextendedextensioniphoneiphone 4sIphone4smobilepostminiprotectionwarrantySat, 19 Nov 2011 16:13:00 EST<![CDATA[Sprint to offer three levels of iPhone service, 'yellow' AppleCare+ repairs will cost $49]]>http://www.engadget.com/2011/10/13/sprint-to-offer-three-levels-of-iphone-service-yellow-appleca/http://www.engadget.com/2011/10/13/sprint-to-offer-three-levels-of-iphone-service-yellow-appleca/http://www.engadget.com/2011/10/13/sprint-to-offer-three-levels-of-iphone-service-yellow-appleca/#comments Thinking about buying an iPhone 4S from Sprint? Depending on how clumsy you tend to be with mobile devices, you might want to consider adding the $99 AppleCare+ option at purchase, since those Total Equipment Protection plans are definitely out. A Sprint employee wrote in to detail us on upcoming service procedures, which include grouping a damaged device within three categories -- green, yellow and red -- after diagnosis. As you might imagine, green repairs are the easiest to deal with, and include 'minor damage' (i.e. cracked screens are out). These repairs will be handled for free within the first year for all customers, and within two years for those who purchased AppleCare+. Next up, the yellow category covers damage that doesn't fall within green, but is still repairable. Non subscribers will pay $199, while those with AppleCare+ will pay $49. Klutzes beware: you're limited to two yellow repairs, regardless of whether or not the device is in warranty. Finally, the red category is reserved for iPhones that provide little function beyond holding down a stack of papers or propping open your door. You'll need to pay the full replacement cost for red-labeled phones. None of these repairs will be handled in store -- iPhones will be shipped to Apple, though you're welcome to start the process at Sprint. Our recommendation: reach out to Apple directly, since your iPhone is probably headed there either way. And if you want AppleCare, don't forget to buy it at launch.

Updated: Sprint wrote in to let us know that device swaps (not repairs) can in fact be handled in store, so you won't always need to go to Apple.

[Thanks, Anonymous]

Sprint to offer three levels of iPhone service, 'yellow' AppleCare+ repairs will cost $49 originally appeared on Engadget on Thu, 13 Oct 2011 14:43:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>accidental damageAccidentalDamageappleapple careapple iphoneapple iphone 4apple iphone 4sAppleCareapplecare protection planApplecareProtectionPlanAppleIphoneAppleIphone4AppleIphone4scarriercdmadamageequipment protectionEquipmentProtectioninsuranceiphoneiphone 4iphone 4sIphone4Iphone4slets talk iphoneLetsTalkIphonemobilepostcrossprotectionsprintsprint insurancesprint iphoneSprintInsuranceSprintIphoneteptotal equipment protectionTotalEquipmentProtectionThu, 13 Oct 2011 14:43:00 EST<![CDATA[Sprint says no to iPhone insurance, AppleCare+ breathes sigh of relief]]>http://www.engadget.com/2011/10/09/sprint-says-no-to-iphone-insurance-applecare-breathes-sigh-of/http://www.engadget.com/2011/10/09/sprint-says-no-to-iphone-insurance-applecare-breathes-sigh-of/http://www.engadget.com/2011/10/09/sprint-says-no-to-iphone-insurance-applecare-breathes-sigh-of/#comments
The Now Network is apparently voting thumbs-down to the idea of having its Total Equipment Protection plans available to its new crown jewel. According to a leaked slide courtesy of SprintFeed, your shiny Sprint-branded iPhone 4S (or 4) won't be offered with a healthy portion of peace of mind; rather, you'll need to purchase the AppleCare+ Protection Plan or go through a third party to have any protection from accidental damage. This may change down the road, as the slide says it won't be offered "at launch," but only time will tell. Unfortunate, yes, but we suppose there's always a bright side -- at least there's now a Sprint iPhone to not have insurance for, right?

Sprint says no to iPhone insurance, AppleCare+ breathes sigh of relief originally appeared on Engadget on Sun, 09 Oct 2011 18:11:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>accidental damageAccidentalDamageappleapple careapplecareapplecare protection planApplecareProtectionPlandamageequipment protectionEquipmentProtectioninsuranceiphoneiphone 4iphone 4sIphone4Iphone4smobilepostcrossprotectionsprintsprint insuranceSprintInsuranceteptotal equipment protectionTotalEquipmentProtectionSun, 09 Oct 2011 18:11:00 EST<![CDATA[AppleCare+ debuts for $99, offers to cover accidental damage in addition to the standard fare]]>http://www.engadget.com/2011/10/04/applecare-debuts-for-99-offers-to-cover-accidental-damage-in/http://www.engadget.com/2011/10/04/applecare-debuts-for-99-offers-to-cover-accidental-damage-in/http://www.engadget.com/2011/10/04/applecare-debuts-for-99-offers-to-cover-accidental-damage-in/#comments
Once upon a time, the AppleCare Protection Plan was a service provided by Cupertino to extend out the life of your iPhone warranty for an extra year and enable Apple reps to help with additional customer service concerns. It still offers all of that, but now a Plus has been added to the title. The new plan was revealed as the cloak over the Apple Store lifted after today's keynote, with the boxes shipping out the same day as the iPhone 4S. What's so "plus" about it, you might ask? It's plus $30, for one, getting a price bump from $70 to $100. The good news, though, is that it also now offers two instances of protection from accidental damage... for a $49 fee each time. It's a fair deal less than shelling out full retail price for a fresh one, of course, but there doesn't appear to be any other new features beyond what we're already used to getting. Oh, except for "one more thing": whereas its predecessor could be obtained and activated anytime within the first twelve months of your purchase, it appears that AppleCare+ has to be bought at the same time as the valuable treasure it's protecting. We're still sifting through the fine print, so we'll holler if we come across any other changes. This raises the question: does the accidental damage handling justify the higher cost?

[Thanks to everyone who sent this in]

AppleCare+ debuts for $99, offers to cover accidental damage in addition to the standard fare originally appeared on Engadget on Tue, 04 Oct 2011 17:06:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>accidental damageAccidentalDamageappleapple careapplecareapplecare protection planApplecareProtectionPlandamageextended warrantyExtendedWarrantyiphoneiphone 3gsiphone 4iphone 4sIphone3gsIphone4Iphone4slets talk iphoneLetsTalkIphonemobilepostcrossprotection planProtectionPlanwarrantyTue, 04 Oct 2011 17:06:00 EST<![CDATA[Debunk: Lion USB sticks are not yet available]]>http://www.engadget.com/2011/08/04/debunk-lion-usb-sticks-are-not-yet-available/http://www.engadget.com/2011/08/04/debunk-lion-usb-sticks-are-not-yet-available/http://www.engadget.com/2011/08/04/debunk-lion-usb-sticks-are-not-yet-available/#comments Apple clearly considers its new App Store-based distribution model one of the biggest advances in Lion, and to the company's credit, we found the whole thing to be quite painless. But physical media devotees needn't worry too much -- the company quietly announced at launch that the latest version of OS X will also be available on a USB key, for the lofty price of $69 -- which, incidentally, still requires Snow Leopard, unlike what has been previously reported. Word hit today that the company has finally issued the flash drive version of the software, information gleaned from an internal document reportedly leaked by AppleCare. We have it on good authority, however, that the drives mentioned in the document are not, in fact, the aforementioned sticks. Rather, the "recovery media" discussed is actually a restoration tool for AppleCare employees, used to fix faulty systems. We hate to be the burster of bubbles, but it seems that the App Store-impaired will still have to wait until later this month to get their hands on the $70 Apple dongle.

Debunk: Lion USB sticks are not yet available originally appeared on Engadget on Thu, 04 Aug 2011 15:55:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>appleapple os xapplecareAppleOsXlionoperating systemOperatingSystemosos xos x 10.7os x 10.7 lionOsXOsX10.7OsX10.7Lionrecoverysupportusbusb driveusb keyUsbDriveUsbKeyThu, 04 Aug 2011 15:55:00 EST<![CDATA[Apple offers free repairs for iPhones, other products damaged in Japan quake]]>http://www.engadget.com/2011/05/16/apple-offers-free-repairs-for-iphones-other-products-damaged-in/http://www.engadget.com/2011/05/16/apple-offers-free-repairs-for-iphones-other-products-damaged-in/http://www.engadget.com/2011/05/16/apple-offers-free-repairs-for-iphones-other-products-damaged-in/#comments
Apple customers with Macs, displays, and iOS devices that were directly damaged in the Japan earthquake and tsunami may be eligible for free repairs. The offer, posted on the company's Japanese website, excludes iPod classic, nano, and shuffle, and only applies to customers living in areas covered by the Ministry of Health's Disaster Relief Act. Originally posted in March, Apple's announcement joins Softbank's offer to replace lost iPhones registered to its network, and free calls to Japan from U.S. carriers, among others. Considering water and other accidental damage typically voids a device's warranty, you'll want to give AppleCare a call soon -- the acceptance period only runs through June 30th.

Apple offers free repairs for iPhones, other products damaged in Japan quake originally appeared on Engadget on Mon, 16 May 2011 12:35:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>appleapple ipadapple iphoneapple japanapplecareAppleIpadAppleIphoneAppleJapancomputercomputersearthquakeiosipadiphoneiphone 4Iphone4japanrepairrepairsretailsoftbanktokyotsunamiMon, 16 May 2011 12:35:00 EST<![CDATA[Apple telling reps to smooth over iPhone 4 reception complaints, not to offer free bumpers?]]>http://www.engadget.com/2010/06/29/apple-telling-reps-to-smooth-over-iphone-4-reception-complaints/http://www.engadget.com/2010/06/29/apple-telling-reps-to-smooth-over-iphone-4-reception-complaints/http://www.engadget.com/2010/06/29/apple-telling-reps-to-smooth-over-iphone-4-reception-complaints/#comments BGR appears to have nabbed a document being distributed by Apple corporate to AppleCare reps tasked with handling iPhone 4 customers miffed with the antenna performance fiasco -- and for the time being, the recommendations are focusing on managing expectations, not fixing the problem. In a nutshell, reps are being instructed to pass on a more politically correct version of Steve's email by telling customers that they should "avoid covering the black strip in the lower-left corner of the metal band." Interestingly, they agree that bumpers might fix the problem, but they're emphatic in saying that they "ARE NOT appeasing customers with free bumpers - DON'T promise a free bumper to customers." And yes, that statement is complete with caps and bold in the source document, so they mean business, it would seem. If it's any consolation, Apple says that "the iPhone 4's wireless performance is the best [they] have ever shipped," but let's be honest: for those zapping their calls into the afterlife every time they brush their phone the wrong way, it's not much consolation at all.

Apple telling reps to smooth over iPhone 4 reception complaints, not to offer free bumpers? originally appeared on Engadget on Tue, 29 Jun 2010 17:52:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>antennaappleapplecareiphoneiphone 4Iphone4leakproblemreceptionTue, 29 Jun 2010 17:52:00 EST<![CDATA[MacBook Air hinge defect not covered by Apple's warranty?]]>http://www.engadget.com/2009/02/26/macbook-air-hinge-defect-not-covered-by-apples-warranty/http://www.engadget.com/2009/02/26/macbook-air-hinge-defect-not-covered-by-apples-warranty/http://www.engadget.com/2009/02/26/macbook-air-hinge-defect-not-covered-by-apples-warranty/#comments
Our rocky history with the MacBook Air Rev. A has been well documented, and while Apple would very much like us to forget all about it and plop down another $1,800 for the much-improved Rev. B, not everybody has that sort of birthday money to throw around. Reports of cracked hinges on the laptop are nothing new, but we always assumed Apple would eventually 'fess up to the problem and comp those repairs. Sadly, that doesn't seem to be the case, and we just got another report of a hapless MacBook Air owner who has a broken hinge that Apple says will cost $800 to repair, despite the fact the laptop is under warranty. Our own MacBook Air Rev. A had the exact same problem -- the hinge becomes loose over time, then suddenly catches and cracks from normal use, it's not from undue stress -- and Apple did the repair for free, but only after we escalated the issue to a manager, who let us know how very nice of them that was. From reading various reports, that seems the exception to Apple's repair policy, which lists this sort of damage as "accidental," and we're wondering how widespread this issue may be. If you or a loved one has been affected, hit up the poll below and pour out your heart in comments. If you're unscathed or MBA-free, feel free to show very little compassion to your fellow man. Wiggle hinge and broken hinge video is after the break.

[Thanks, Alex, and sorry for your loss! Photo courtesy of LanDung2008]

View Poll

Read - Apple Discussions forum thread
Read - MacRumors forum thread
Read - Crashzone's link roundup

Continue reading MacBook Air hinge defect not covered by Apple's warranty?

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MacBook Air hinge defect not covered by Apple's warranty? originally appeared on Engadget on Thu, 26 Feb 2009 15:03:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>appleapple careAppleCarebroken hingeBrokenHingehingemacbook airmacbook air hingemacbook air rev aMacbookAirMacbookAirHingeMacbookAirRevAmbawarrantyThu, 26 Feb 2009 15:03:00 EST<![CDATA[iPhone returns from service with 'official iPhone tool']]>http://www.engadget.com/2007/08/03/iphone-returns-from-service-with-official-iphone-tool/http://www.engadget.com/2007/08/03/iphone-returns-from-service-with-official-iphone-tool/http://www.engadget.com/2007/08/03/iphone-returns-from-service-with-official-iphone-tool/#comments
Call us crazy, but it certainly appears that Apple's unofficially official iPhone tool has ripped off MacGyver's lifeline. According to an iPhone user that sent his handset in for warranty service, it arrived back with this here piece of equipment, complete with Apple's famed display label and plastic bag. Heck, if having a malfunctioning iPhone is the only way to snag one of these bad boys, we're definitely crossing our fingers for an excuse to send ours in.

[Thanks, Matthew V.]

Filed under: ,

iPhone returns from service with 'official iPhone tool' originally appeared on Engadget on Fri, 03 Aug 2007 14:46:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>appleapplecarefunnyiphonemultitoolpaperclipservicetoolwarrantyFri, 03 Aug 2007 14:46:00 EST<![CDATA[iPhone returns from service with 'official iPhone tool']]>http://www.engadget.com/2007/08/03/iphone-returns-from-service-with-official-iphone-tool/http://www.engadget.com/2007/08/03/iphone-returns-from-service-with-official-iphone-tool/http://www.engadget.com/2007/08/03/iphone-returns-from-service-with-official-iphone-tool/#comments
Call us crazy, but it certainly appears that Apple's unofficially official iPhone tool has ripped off MacGyver's lifeline. According to an iPhone user that sent his handset in for warranty service, it arrived back with this here piece of equipment, complete with Apple's famed display label and plastic bag. Heck, if having a malfunctioning iPhone is the only way to snag one of these bad boys, we're definitely crossing our fingers for an excuse to send ours in.

[Thanks, Matthew V.]

Filed under: , ,

iPhone returns from service with 'official iPhone tool' originally appeared on Engadget on Fri, 03 Aug 2007 14:46:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>appleapplecarefunnyiphonemobilemultitoolpaperclipperipheralsservicetoolwarrantyFri, 03 Aug 2007 14:46:00 EST<![CDATA[New York not down with Apple's iPhone repair costs]]>http://www.engadget.com/2007/07/31/new-york-not-down-with-apples-iphone-repair-costs/http://www.engadget.com/2007/07/31/new-york-not-down-with-apples-iphone-repair-costs/http://www.engadget.com/2007/07/31/new-york-not-down-with-apples-iphone-repair-costs/#commentsIf you felt a bit snubbed after reading up on just how much loot you'd be paying out if and / or when your dear iPhone does break, you're not alone by a long shot. Reportedly, New York's Consumer Protection Board "issued a letter to Apple's CEO Monday asking for the iPhone to be a little more consumer-friendly," noting that the $79 charged to replace the battery, $29 "loaner fee" for using a temporary handset, and the ten-percent restocking fee were all asking too much. Moreover, the CPB suggested that "consumers should be able to replace the battery themselves," which admittedly seems to be a (somewhat) common belief. Granted, not all of these requests are exactly rational, but more importantly, we highly doubt his Steveness is gonna go change up price schemes to appease a few disgruntled board members, amiright?

Filed under: ,

New York not down with Apple's iPhone repair costs originally appeared on Engadget on Tue, 31 Jul 2007 08:57:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>appleapplecarebatteryCultureiphonemobilenew yorkNewYorknypricepricingrepairrepair costsRepairCostsreplacementunfairTue, 31 Jul 2007 08:57:00 EST<![CDATA[AppleCare for iPhone now available]]>http://www.engadget.com/2007/07/25/applecare-for-iphone-now-available/http://www.engadget.com/2007/07/25/applecare-for-iphone-now-available/http://www.engadget.com/2007/07/25/applecare-for-iphone-now-available/#commentsWe're aware that not everybody feels the need to jump on the AppleCare bandwagon, but if you worry that the one year warranty isn't going to cut it for you, for $69 bucks, you can have two -- unless you live in Alabama, Connecticut, Nevada, and Wyoming, of course. We knew most of the details on this guy at launch time, but were pleasantly surprised to see that this'll cover your Apple Bluetooth headset as well as the handset. So if you've been itching to get at this added bit of security, take a deep breath, then hit the read link to wander over to the Apple Store.

[Via TUAW]

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AppleCare for iPhone now available originally appeared on Engadget on Wed, 25 Jul 2007 10:45:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>applecareiphoneWed, 25 Jul 2007 10:45:00 EST<![CDATA[AppleCare for iPhone now available]]>http://www.engadget.com/2007/07/25/applecare-for-iphone-now-available/http://www.engadget.com/2007/07/25/applecare-for-iphone-now-available/http://www.engadget.com/2007/07/25/applecare-for-iphone-now-available/#commentsWe're aware that not everybody feels the need to jump on the AppleCare bandwagon, but if you worry that the one year warranty isn't going to cut it for you, for $69 bucks, you can have two -- unless you live in Alabama, Connecticut, Nevada, and Wyoming, of course. We knew most of the details on this guy at launch time, but were pleasantly surprised to see that this'll cover your Apple Bluetooth headset as well as the handset. So if you've been itching to get at this added bit of security, take a deep breath, then hit the read link to wander over to the Apple Store.

[Via TUAW]

Filed under: , , , , , ,

AppleCare for iPhone now available originally appeared on Engadget on Wed, 25 Jul 2007 10:45:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>appleapplecareatandtattedgegsmiphoneiphone osiphoneosmobileWed, 25 Jul 2007 10:45:00 EST<![CDATA[AppleCare for iPhone details unearthed]]>http://www.engadget.com/2007/07/07/applecare-for-iphone-details-unearthed/http://www.engadget.com/2007/07/07/applecare-for-iphone-details-unearthed/http://www.engadget.com/2007/07/07/applecare-for-iphone-details-unearthed/#comments
Don't worry, you're not the only paranoid one out there who has yet to grace his / her iPhone screen without squeaky clean fingertips, and thankfully for those who have been losing sleep over how they'd protect their recent purchase, Apple has the answer. As with most other Apple hardware, an AppleCare Protection Plan will indeed be made available for the iPhone, and "will extend the hardware repair coverage to up to two years from the original purchase date." Per usual, the plan must be procured sometime within the first year of ownership, but unique to this one is the "service phone" available for those who've sent their mobile in for repair. This theoretical loaner will run users $29 while their device is being mended, and Apple spells out all the details surrounding data transfers in a handy FAQ. Strangely enough, no definitive price has been announced just yet, but the plan will be available for purchase sometime this month.

[Via TUAW]

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AppleCare for iPhone details unearthed originally appeared on Engadget on Sat, 07 Jul 2007 15:06:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>appleapplecareatandtattbrokencustomer serviceCustomerServiceedgegsmiphoneiphone osiphoneosloanermobilerentalrepairservicewarrantySat, 07 Jul 2007 15:06:00 EST<![CDATA[Apple starting to swap out those dirty MacBooks?]]>http://www.engadget.com/2006/06/28/apple-starting-to-swap-out-those-dirty-macbooks/http://www.engadget.com/2006/06/28/apple-starting-to-swap-out-those-dirty-macbooks/http://www.engadget.com/2006/06/28/apple-starting-to-swap-out-those-dirty-macbooks/#comments As with many things when it comes to AppleCare support, your mileage may vary, but AppleInsider apparently started to receive word that the Macbook discoloration issue is starting to result in some few-or-no-questions-asked returns, Apple simply offering up whole laptop replacements just like that. Now, we're not guaranteeing results or anything should you march that blemished MacBook into an Apple Store and foist it upon the first Genius you see, but it's a start, right? Anyone else having good luck getting their laptop taken care of?

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Apple starting to swap out those dirty MacBooks? originally appeared on Engadget on Wed, 28 Jun 2006 23:27:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>appleapplecarediscolorationmacbookrecallreplacementWed, 28 Jun 2006 23:27:00 EST