AppleJapan

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  • Apple offers free repairs for iPhones, other products damaged in Japan quake

    by 
    Zach Honig
    Zach Honig
    05.16.2011

    Apple customers with Macs, displays, and iOS devices that were directly damaged in the Japan earthquake and tsunami may be eligible for free repairs. The offer, posted on the company's Japanese website, excludes iPod classic, nano, and shuffle, and only applies to customers living in areas covered by the Ministry of Health's Disaster Relief Act. Originally posted in March, Apple's announcement joins Softbank's offer to replace lost iPhones registered to its network, and free calls to Japan from U.S. carriers, among others. Considering water and other accidental damage typically voids a device's warranty, you'll want to give AppleCare a call soon -- the acceptance period only runs through June 30th.

  • Apple offering free repairs for iPod touches, iPhones, and Macs damaged in the Japan quake and tsunami

    by 
    Michael Grothaus
    Michael Grothaus
    05.13.2011

    Apple is offering free service and repair to those Mac users who were affected by the Japan tsunami and earthquake in March. As stated in a Support & Information Services note [Japanese version/ Google-translated English version] on Apple's Japanese website, the company is offering free repairs of any Macs, Cinema Displays, iPhones, iPads or iPod touches damaged in the disaster. Apple's offer applies to those directly affected by the earthquake who primarily live in municipalities covered by the Disaster Relief Act of 2011. This isn't the first time Apple has offered to help those who suffered in the Japan disaster earlier this year. Local Apple Retail managers opened up Apple Stores as sorts of communication centers that allowed people to use the Internet on the store's machines to email, FaceTime and Skype their loved ones. Additionally, several Mac developers came to the aid of the disaster victims offering donations from the proceeds of their apps. Apple and all member of the Mac community who have helped and continue to help those in need deserve props and recognition for their support and humanity. [Thanks to Peter for the tip.]

  • Apple and Sony settle with Japanese battery burn victims

    by 
    Joshua Topolsky
    Joshua Topolsky
    04.15.2008

    Remember that Japanese couple who sued Apple and Sony over one of those famous burning batteries? Well it looks like the companies have decided to settle, and will pay the fire-damaged pair a total of ¥1.3 million (or around $13,000). Of course, this is a bit less than the absurdly low $16,700 the two were asking, but percentage-wise they didn't make out too badly. During the trial, Apple Japan apparently accepted responsibility for the incident but couldn't justify settling out of court due to a request for "excessive compensation," while Sony maintained its distance by suggesting a link between the battery and burns wasn't clear. We're sure the guy who made the trip to the hospital thinks otherwise.[Thanks, Jackie]