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If you're having trouble claiming your Hearthsteed -- the game's latest mount, acquired by winning three battles in Hearthstone -- you aren't alone. Apparently plenty of players have run into issues trying to tame this wily mount, but that means Blizzard support is out in force with fixes. Over on ...

1 year ago 0 Comments
March 12, 2014 at 8:00PM
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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

1 year ago 0 Comments
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Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form ...

1 year ago 0 Comments
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No one likes having to interrupt their game time to contact customer support, but doing an online chat with is at least slightly less painful than waiting on hold to talk on the phone. However, browser snafus can ruin the chat experience which makes your wait even longer. Fortunately, CS rep Araxom...

1 year ago 0 Comments
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Over on /r/wow/, Blizzard CS rep Araxom offers some tips to avoid getting locked out of your WoW account if you're traveling this holiday season. Logging on from a different physical location can trigger some security features on Blizzard's side -- especially for accounts that don't have an authent...

1 year ago 0 Comments
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Having your account locked isn't an uncommon problem -- and it doesn't necessarily mean your account has been compromised. Because Blizzard is trying to stop hackers in their tracks, doing anything that makes it look like you aren't the one playing the game -- like logging in from an unusual locati...

1 year ago 0 Comments