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We're living in the age of smart phones, when there are more cell phones than there are people on this planet. I can't go anywhere without seeing people constantly whipping out their little rectangular companions for the constant stream of information, social connection, and Candy Crush interludes....

3 months ago 0 Comments
November 29, 2014 at 12:00PM
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Do you have 2-step verification on your WildStar account already? The team at Carbine Studios really wants you to, since the added layer of security helps ensure that no one steals your stuff. So you're getting a little added incentive starting on July 10th -- a free bike! The Retroblade mount is f...

8 months ago 0 Comments
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If you use the mobile authenticator app on your iPhone or other Apple device, an update is going to be rolled out soon. This update will give the app full compatibility with iOS 7 and have an appropriate resolution for the iPhone 5 and 5s. The snag here is that when you update, the app may lose tra...

10 months ago 0 Comments
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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

1 year ago 0 Comments
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Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form ...

1 year ago 0 Comments
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After a couple of months on hiatus, the Blizzard online store has re-opened its doors as Blizzard Gear. Not to be confused with the digital-only Battle.net Shop, the Blizzard Gear store is where you'll find the usual assortment of shirts, posters, plushies, and other Blizzard memorabilia. There's a...

1 year ago 0 Comments
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If you play World of Warcraft, you might want to check for a dangerous new Trojan that is leading to compromised accounts. Blizzard warned customers that this Trojan, apparently brought on by a fake Curse client, can steal both the account information and the authenticator password, making even pla...

1 year ago 0 Comments

Blizzard's European Customer Support team has invited players to make a New Year's resolution that we at WoW Insider can definitely support. It's easier than giving up chocolate, and probably more useful than that gym subscription you were planning on getting. Thinking about New Year's resoluti...

1 year ago 0 Comments
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Over on /r/wow/, Blizzard CS rep Araxom offers some tips to avoid getting locked out of your WoW account if you're traveling this holiday season. Logging on from a different physical location can trigger some security features on Blizzard's side -- especially for accounts that don't have an authent...

1 year ago 0 Comments
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In a new set of questions and answers from the Age of Wushu community, Snail Games promised that North American players experiencing lag will soon see relief. "We are taking serious measures to solve the latency problems after escalation," the devs promised. "Server fixes are already on their way. ...

1 year ago 0 Comments
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The worst has happened: you've tried to log on to your World of Warcraft account and you can't. Or perhaps you can log on to your account, but your characters are have been stripped of gear and gold. Your account has been stolen, hacked, or compromised somehow. But don't panic, because Blizzard can...

1 year ago 0 Comments
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Whether you're just getting started or you've maxed out the number of characters on your World of Warcraft account, your account is valuable to hackers. And if they happen to steal your account, it can be a pain -- and a long wait -- to get it back to you. All of this makes securing your World of W...

1 year ago 0 Comments
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If you haven't been completely satisfied with how you styled your Guild Wars 2 character to look but don't have the heart (or time) to reroll, ArenaNet has a solution... for a price. The studio added two options to the game's cash shop that allow players to fiddle with their characters' visuals. ...

2 years ago 0 Comments
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A few days ago Massively reported that a class-action lawsuit had been brought by players against Blizzard Entertainment. The lawsuit claims that Blizzard's actions (and inactions) were forcing players to purchase physical authenticators for Battle.net. Today we've heard the response from the stu...

2 years ago 0 Comments
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Blizzard Entertainment is facing a class action lawsuit over the sale of its Battle.net authenticators, which are used to provide security for player account information for games such as World of Warcraft and Diablo 3. The suit, filed by the law firm Carney Williams Bates Pulliam & Bowman, PLL...

2 years ago 0 Comments