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We're living in the age of smart phones, when there are more cell phones than there are people on this planet. I can't go anywhere without seeing people constantly whipping out their little rectangular companions for the constant stream of information, social connection, and Candy Crush interludes....

November 29th 2014 at 12:00pm 0 Comments
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Do you have 2-step verification on your WildStar account already? The team at Carbine Studios really wants you to, since the added layer of security helps ensure that no one steals your stuff. So you're getting a little added incentive starting on July 10th -- a free bike! The Retroblade mount is f...

July 9th 2014 at 2:00pm 0 Comments
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If you use the mobile authenticator app on your iPhone or other Apple device, an update is going to be rolled out soon. This update will give the app full compatibility with iOS 7 and have an appropriate resolution for the iPhone 5 and 5s. The snag here is that when you update, the app may lose tra...

May 7th 2014 at 7:00pm 0 Comments
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Earlier this year, Blizzard launched a new Support Callback feature that allowed players with account issues to simply fill out a form and wait for a callback from support. This was a fantastic move in terms of getting rid of the need to spend hours on hold -- but it did have some players concerne...

March 7th 2014 at 1:00pm 0 Comments
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Removing an authenticator from your account is pretty easy -- so long as you have the authenticator handy. But if you don't -- like if you've upgraded your smartphone and your mobile authenticator doesn't work anymore -- then you've got a bit more trouble ahead. Usually Blizzard has an online form...

February 5th 2014 at 7:00pm 0 Comments
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After a couple of months on hiatus, the Blizzard online store has re-opened its doors as Blizzard Gear. Not to be confused with the digital-only Battle.net Shop, the Blizzard Gear store is where you'll find the usual assortment of shirts, posters, plushies, and other Blizzard memorabilia. There's a...

February 3rd 2014 at 3:00pm 0 Comments
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If you play World of Warcraft, you might want to check for a dangerous new Trojan that is leading to compromised accounts. Blizzard warned customers that this Trojan, apparently brought on by a fake Curse client, can steal both the account information and the authenticator password, making even pla...

January 3rd 2014 at 12:30pm 0 Comments

Blizzard's European Customer Support team has invited players to make a New Year's resolution that we at WoW Insider can definitely support. It's easier than giving up chocolate, and probably more useful than that gym subscription you were planning on getting. Thinking about New Year's resoluti...

December 30th 2013 at 1:00pm 0 Comments
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Over on /r/wow/, Blizzard CS rep Araxom offers some tips to avoid getting locked out of your WoW account if you're traveling this holiday season. Logging on from a different physical location can trigger some security features on Blizzard's side -- especially for accounts that don't have an authent...

December 15th 2013 at 2:00pm 0 Comments
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In a new set of questions and answers from the Age of Wushu community, Snail Games promised that North American players experiencing lag will soon see relief. "We are taking serious measures to solve the latency problems after escalation," the devs promised. "Server fixes are already on their way....

October 11th 2013 at 7:00pm 0 Comments
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Battle.net members with a mobile authenticator on an iPhone, iPad or iPod, listen up: Today's iOS 7 update may reset your authentication info. Blizzard has a few suggestions to make sure you're still protected after the update hits: Write down your authenticator's serial number and restore code,...

September 18th 2013 at 5:00pm 0 Comments