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T-Mobile hails Direct Carrier Billing to fulfill your digital shopping desires
T-Mobile doesn't seem too wild about playing with Google Wallet, but for its part, the Bellevue-based carrier keeps dipping its toes into the mobile payment pond. As you're probably aware, its customers have been able to apply Android Market purchases to their wireless bills for a couple years, and later this month, they'll be able to do the same with digital content such as music, movies, and videos. Shopping online without needing a credit card is an obvious benefit, and the company is hoping its two-step authentication process will keep customers feeling secure. All Magenta subscribers will see the option at the time of checkout on T-Mobile's partner websites -- regardless of the device they connect with -- and they'll receive an itemized statement of purchases with their monthly bills. The feature can be disabled if you'd rather not participate, and if you're not sold yet, read the full story in the PR just past the break.
Verizon teams with Payfone for one-click mobile web purchases (Update: Official)
Verizon's already partnered with AT&T and T-Mobile on the Isis network, but it has fingers in another mobile payment pie -- the Wall Street Journal reports that the carrier's working with Payfone to let you put internet purchases right on your cell phone bill. Mind you, a previous partnership with BilltoMobile already did much the same thing, but Payfone should add more purchase possibilities and generally expand the potential offerings. Yes, perhaps direct carrier billing isn't quite as exciting as Google Wallet's brand of full-on NFC, but while you're waiting for the world to catch up with the latest in payment technology, it's something. Update: We just received a press release from Verizon detailing its partnership with Payfone. Look past the break to read it in full.
New Blizzard support site lets you track, edit, and update your GM tickets
Submitting a GM ticket has always been sort of an arcane process -- you're not really sure where your ticket goes, or to who, or what steps have been taken to resolve your particular issue. It's a pain! Thankfully, it's always been a long-term goal of the support department to demystify and improve the support process for players, and Blizzard has unveiled a big new step in that direction: a new support website. What's so great about it? Well, it collects all lines of communication for support in one place and attempts to provide automated help for your request where applicable, while you wait for a representative. The biggest improvement, though, is that the site lets you track the progress of your support requests. This includes tech support emails, billing inquiries, and yes, GM tickets. You can edit your ticket while it's in the queue, track it, and even update your ticket and place it back in queue after it's been closed if you feel it wasn't addressed properly. The full text of Blizzard's announcement is after the cut.
Vodafone lets Londoners pay for taxis via text message, charge their phones in transit
Mobile payment systems may be gaining only gradual steam in the US, but over on the other side of the pond, Vodafone UK has launched a broad new campaign to integrate smartphone technology where Londoners may need it most -- in the back of taxis. As of today, many cab passengers will be able to charge their smartphones in transit, thanks to a wide range of chargers that the mobile carrier has installed in more than 500 of London's iconic black vehicles. Vodafone is also rolling out a new payment scheme today, whereby cash-strapped travelers can text their cab's license number to a specific code, allowing any owed fares to be charged directly to their phone bills. The system certainly doesn't sound as elegant as some of the NFC-based operations we've heard about, but it still beats having to navigate your cab driver to the nearest ATM, with the meter tick-tocking away.
Android adds carrier billing option for Sprint users, just in time for them to load up the EVO 3D with apps
Keeping up with the AT&T&T-Mobile (future) juggernaut, Sprint has just added a direct carrier billing option for its Android customers. The same courtesy has already been extended to T-Mobile users of Google's OS back in 2009 and then to AT&T in 2010, and now Dan Hesse's crew is joining in on the credit card-hating action. Right now, this new payment option is only for splashing cash in the Android Market, however its availability ties in neatly with Google's recent acquisition of PushLife, a music store service that has carrier billing for track purchases as one of its core features. Another brick laid in the foundations of a Google Music service? Let's hope so.
Android's in-app billing makes a dent: Dungeon Defenders free on Android Market
Dungeon Defenders: First Wave cost $3 when it first came out. This week, the iOS version will cost you ninety-nine cents. But if you want to play the Unreal Engine-powered tower defense game today, you can have it for free -- developer Trendy Entertainment is now leaning on Android's new in-app billing system to pay for the whole thing. We can't give Trendy all the credit, of course, as Glu Mobile's Gun Bros and Tapulous' Tap Tap Revenge 4 are doing the same thing, but to our knowledge both of them were free to play from day one. Free-to-play gaming has been a controversial proposition in the console and PC gaming space -- most publishers would just like to sell a game once, and call it a day. On phone, however, where apps are expected to be cheap, it could indeed make more sense to charge users for items and upgrades than to have users "buy" the game. Either way, we penny-pinchers are pleased as punch with the idea. PR after the break.
Android Market gets in-app billing, your virtual nickels are now spoken for
Google said they were coming this week, and here they are -- Android apps can now have their own miniature storefronts for in-app purchases galore. You'll find Tap Tap Revenge, Comics, Gun Bros, Deer Hunter Challenge HD, WSOP3 and Dungeon Defenders: FW Deluxe accept your credit card for microtransactions starting this very instant, and Android developers can start building similar functionality into their own creations right now. Head on over to our source link for instructions on how to shake those extra coins out. Don't want to commit to a full transaction yourself? Hit the break for a quick video refresher of how in-app purchases work. [Thanks to everyone who sent this in]
Android in-app billing coming next week, starts developer testing today
Google promised us the ability to buy stuff while inside Android apps, and sure enough, it's now just about ready to deliver it. Eric Chu, responsible for the company's Android Developer Ecosystem, has announced app submissions are now being accepted from those wanting to offer up purchasable items within their software. He also points out there'll be about a week's worth of internal testing before the whole system opens up to the public, likely before the end of the month so that Google may stick to its word of rolling out the service in the first quarter of this year. Once that's done, you'll finally be able to buy your way to in-game glory instead of having to grind away at it like some unenlightened schmo.
RIM adding BBM app gifting to BlackBerry App World
So you've got this hot new "super app" off BlackBerry App World, and want to share it with a friend? You could message them the name of the program, but that's so 2010. Soon, BlackBerry's going to have its very own "Gift This App" functionality through BBM, which will let you take advantage of that handy new carrier billing to debit the cost of the item and wing it to your recipient. RIM envisions the functionality used by parents who want to limit their children's access too, by taking full control of their purchases and subscriptions from their own remote handset. Now, we'll just sit back, relax and wait for RIM to ping us with a release date. PR after the break.
HP revamping webOS App Catalog for tablet use, adding carrier billing and magazine-like view
If HP wants webOS to be a competitive mobile ecosystem, the platform's app store has an awful lot of catching up to do -- but in terms of raw features, it sounds like the company plans to get with the program soon. PreCentral attended a developer presentation at MWC 2011 where HP showed off a brand new version of the App Catalog specifically designed for the tablet-friendly webOS 3.0, and found it will come with a handful of features that should make it eminently more useful. As you can see in the image above, there are presently four tabs, but two of them are worth calling out: the "Browser" is said to be a magazine-like interface for browsing through apps, while the "Saved" tab lets you bookmark apps you're interested in to consider for purchase or download later on. Perhaps more importantly, the process of actually paying for programs should be streamlined quite soon: HP told attendees that carrier billing and promo codes would find their way into the webOS App Catalog by summer at the very latest, in time for a webOS 3.0 launch, which suggests that it could possibly hit smartphones even a mite sooner.
Canadian government vows to reverse CRTC decision on usage-based internet billing
It's happened before when Canadian government overturned the CRTC's decision and allowed Globalive to enter the Canadian cellphone market, and it looks like Ottawa is about to again weigh in and reverse an even more controversial ruling by the regulatory agency. As confirmed by Industry Minister Tony Clement on Twitter, the government plans to overturn the recent CRTC decision that effectively imposed usage-based internet billing if the agency doesn't back down and "go back to the drawing board." Citing a senior government official, The Toronto Star further reports that the reversal could come as early as next week. As any Canadians reading this may well be aware, the issue of usage-based internet billing has been simmering for some time, but it reached a tipping point with the CRTC's decision last week that affected smaller internet service providers who rely on the major telecom companies' networks. Under the new ruling, those companies would be have been faced with increased costs that would drastically limit the amount of maximum amount of data they're able to offer to customers each month -- one such ISP, Teksavvy, had in fact already sent out notices to customers informing them that their current 200GB cap would be dropping to just 25GB on March 1st, with any additional data use to be charged by the gigabyte. [Thanks to everyone who sent this in] Update: The CRTC has announced that it will review its decision, and delay any implementation of it by at least 60 days.
Lawsuit claims AT&T "systematically" overcharges iPhone, iPad owners
A lawsuit filed in California federal court claims AT&T "systematically" overcharged iPhone and iPad owners by inflating the amount of data downloaded by each customer and tacking on "phantom traffic" to the month-long tally. The lawsuit was filed by Patrick Hendricks who asserts AT&T charged him a $15 overage fee that was the result of this artificially inflated data. Hendricks cites AT&T's alleged practice of overestimating data traffic by as much as 300 percent in what is described as "a rigged gas pump that charges for a full gallon when it pumps only nine-tenths of a gallon into your car's tank." The complaint also mentions phantom data charges that were added to his bill, but never started or experienced by Hendricks. The complainant hired a private firm to track his data usage on AT&T, and they reported usage of 2.2 MB during a week when the iPhone had all push notifications turned off, all location-based services turned off, no active applications running and no email account setup on the handset. Hendricks is seeking class action status on the complaint and is asking for restitution and class damages. AT&T responded by saying it would vigorously fight the lawsuit.
Final Fantasy XIV grants players a month of freedom and revamped markets
Player opinions have been strongly mixed on Final Fantasy XIV, something that hardly needs to be reiterated. Even the game's supporters have occasionally been a touch leery about paying for their first month of the game with the current state of polish. Which means that it should be good news for players all around that Square-Enix is extending the normal "free month" to encompass an additional month, placing early adopters out of the realm of billing until November. Aimed primarily at purchasers of the collector's edition with its headstart, the extension will be credited to any and all accounts created before October 19th. Billing will be credited for another 30 days, giving a total of 60 days free time within the game world. The official announcement assured the community that the development team is listening to all the feedback received, and wishes to thank Final Fantasy XIV's players for their devotion to the game. Considering that the game has just seen its first pass of reorganization for the market system and a director dispatch on the game's future, it's a morning of good news for the game's players. [Thanks to Bartillo and FusionX for the tip!]
FCC set to approve rules compelling carriers to alert you when you're about to go over your limit
Politicians do love themselves a sharp and emotive turn of phrase, of which few are as good as "bill shock." That's the term the FCC has used to sum up all those instances when you've had unexpected surcharges on your monthly wireless bill, caused by unknowingly going outside the bounds of your geographical coverage or monthly allowance. Seeing this issue as something it could help alleviate, the Commission set up a Consumer Task Force back in May in an effort to seek out solutions, and now it has returned with perhaps the most obvious one: getting your network operator to shoot out a voice or text message warning you when you're about to incur costs outside of your normal plan. That's basically what AT&T already does with iPad owners approaching their monthly data limits, which the federales see as a good practice that should be extended across all carriers. We can see no good reason why it shouldn't.
The Daily Grind: Would you play a game on the Guild Wars model?
Of all the myriad price structures and business models out there, Guild Wars has managed to largely hold on to one that's relatively unique. It's clearly not under the subscription-based umbrella, as there's no monthly cost to play. Yet at the same time, it doesn't really fall under the traditional free-to-play model -- the game didn't launch with any sort of item shop, and the current microtransaction shop is more akin to the supplementary shops seen in many subscription games like City of Heroes. ArenaNet has always been clear about their intended price structure and the intent for the game to support itself with full-priced expansions rather than a monthly fee. While there might be some debate about how sustainable the model is, it's certainly enticing for some players. So today's questions for you: would you play a game that balanced itself on the Guild Wars pricing scheme? If so, what game would be worth a $50 expansion every six months without a monthly cost? Or do you prefer the more prevalent pricing models found elsewhere?
Warhammer Online and Dark Age of Camelot olive branches now available
The past couple of months have not been kind to Mythic Entertainment, with an uncomfortable double-header of a huge billing fiasco followed by the closure of the Mythic Store. The billing especially produced a great deal of outrage from players, understandably concerned about their account security as well as the potential impact on their bank accounts. Even reversing the charges didn't leave everyone completely mollified -- but Mythic has put in the effort to try and not just apologize and reverse the error, but help regain the trust and goodwill of the players. Both Warhammer Online and Dark Age of Camelot players will receive two items of their choice on all current and future characters, with Warhammer Online mailing out tokens and Dark Age of Camelot simply allowing you to talk to a Royal Accountant. The items include dyes, decorations, temporary disguises, and other fun toys for players to help recover from the aftershocks. On the off chance that you didn't receive the items and were billed multiple times, the team at Mythic has a specific appeals process to ensure correct delivery. As bad as the error was, it's good to see that players will be compensated nicely for as long as they keep playing.
Marketcircle announces Billings Pro, needs beta testers
Marketcircle, the Canadian software firm that brought you Daylite, Daylite Touch, Billings, and Billings Touch has just announced the next generation of their time-tracking and billing solution. Billings Pro takes advantage of many of the features built into other Marketcircle products and takes Billings to a new level as a multi-user application. The new application will include a server piece (like Daylite), a way to use the application offline and then sync to the server (once again built upon Daylite), over-the-air sync (as with Daylite Touch), and Marketcircle's expertise in desktop and mobile user interfaces. The application is still in development, and beta testing won't begin for a few months yet. If you're an existing Billings user and would like to receive consideration as a possible beta tester, fill out this online form and you may hear from Marketcircle in a few months. At this time, no ship date or price has been determined for Billings Pro.
The Daily Grind: Warhammer Online's billing woes
It started as innocently as any tale of this sort could possibly start, but Warhammer Online's latest problem has people up in arms, from veterans to those who've only played a few hours. And understandably so, since dozens of charges that overdraw your bank account are fairly universally seen as a bad thing. The MMO blogosphere has erupted with posts on the incident, and even Mythic Entertainment's attempts to calm the waters have left several people feeling unhappy (to put it mildly). Billing issues happen with online purchases, but rarely of this magnitude, and rarely on the heels of a push to involve the community. It hasn't been an easy ride for Warhammer Online thus far, so we're curious to know what our readers think. Is this a death knell for the game, or just a really big mistake? Does it make you feel more nervous about giving away your payment information? Whether you play or not, what do you think would be fair compensation for those affected? Do you see this as a major lesson for the industry? On an issue like this, nearly everyone has an opinion, so we want to hear yours.
Warhammer Online 'billing error' results in massively multiplayer overcharge
Just like that, we suddenly understand some peoples' stern distaste for subscription-based MMOs. A recent bug in the Warhammer Online billing system charged some players its $14.99 monthly fee dozens of times on their monthly due dates. The amount of the overcharge differs from user to user -- reports on this forum thread average between $200 and $500. One player, who claimed to be repeatedly charged for a $77.94 six-month subscription, was hit with fees totaling $1013.12. The cause of the error is currently unclear, as is the scope of its impact on the game's subscriber base. EA's billing support department is now in full-on crisis recovery mode, working with each affected player's financial institution to refund the fees within "24-36 hours." Considering that this debacle could have likely led to any number of overdraft fees and bounced rent checks for the over-charged, it could prove quite a costly recovery for EA. [Via Kotaku]
Billing issues hitting Warhammer Online and Dark Age of Camelot
Even when everything's going just fine, monthly billing in an MMO brings up the problems of players feeling entitled to quite a bit of free content and getting rather annoyed if it's not forthcoming. It also raises questions of how badly you really want to play the game in question. Luckily for most games, the rebilling cycle for subscriptions is automatic and requires no conscious attention from fans... at least, unless something goes wrong. And unfortunately for Warhammer Online and Dark Age of Camelot subscribers, something did indeed go wrong. Players are being billed more than once for their subscriptions. The customer service team at Mythic Entertainment was quick to explain that they were aware of the issue and working with their vendor to resolve it. Unfortunately, the official solution requires a call and a fair bit of time spent confirming and reversing the charges, rather than being a straight refund behind the scenes. As the game's studio is hosting several of Warhammer Online's blogging pundits, it could hardly have come at a worse time. Warhammer Online and Dark Age of Camelot players are advised to read the official statement and check the charges on your account very carefully.
