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PAX East 2010: Community manager panel
Community managers are the very definition of a paradox. They're some of the most public faces of the game, yet their role is often least understood. They serve many masters -- developers, players, marketing, press -- and are beholden to all of them at once. They're often on the blunt end of unrestrained love and unfathomable anger. No matter what they are, one thing is for sure: their job rocks. At least, according to a CM panel at PAX East entitled "Community Managers: More than Forum Monkeys." In it, five CMs from various studios shared just what goes on with their job, what limits they deal with, and what are the highs and lows of working in the public limelight 24/7. Meghan Rodberg (Turbine), Aaron Trites (Harmonix), Morgan Romine (Frag Dolls), Jess Folsom (Bioware Austin) and Linda Carlson (Sony Online Entertainment) spent a candid hour with an audience pulling back some of the mystique and misconceptions of their positions as supposed monkey tamers. Hit the jump to read about the inner workings of these fabulous five community managers.
BioWare's Bill Dalton reveals the secrets to making big teams work
These days it's extremely rare for a video game to be made by one person. Groups of people from different disciplines work on a game, hired for their proficiency in their area of specialty. When we're talking about an MMO, the game development team often ends up being pretty big. When we're talking about an MMO as ambitious as Star Wars: The Old Republic, the team is freaking enormous, by necessity. In a recent article on Gamasutra one of the members of the SWTOR team, Bioware Austin technical director Bill Dalton, discussed the challenges that come up when working with such a large group of people.Unsurprisingly, Dalton said that communication is at the core of keeping a big team afloat: "There is nothing you can do to communicate too much. In a situation where things are in crisis and something is broken, and you've told individual people as they come up, it's not a bad idea to overcommunicate and tell the whole team what's going on." Dalton mentioned that another difficult aspect of team development is balancing the differing view-points that each sub-team looks at the game from. Again, communication is the key to solving these puzzles. Check out the full article at Gamasutra to read about an interesting case study involving Star Wars: The Old Republic and its Hero Engine, which allows developers from all disciplines to make live edits to the game simultaneously -- impressive.
BioWare says Mythic will help with Star Wars: The Old Republic
We told you a couple of weeks ago about Mark Jacobs' departure from EA and the formation of a new (as yet unnamed) studio which will absorb BioWare and Mythic. Well, Eurogamer got the chance to talk to Greg Zeschuk, who has revealed Mythic will help out with Star Wars: The Old Republic but BioWare might not reciprocate on Warhammer Online: "Ray (Muzyka) and I (have) both played Warhammer, and actually I've still been playing it on and off for a while, so I think for us it's not to much a popularity boost as just the fact that we can probably bring perspectives to the table that will be new and perhaps helpful to the guys from Mythic in the same way from an online perspective they can certainly share with us. To give credit to the Austin team [making Star Wars: The Old Republic], we have a number of serious MMO veterans on there, so it's certainly not neophytes, but there's absolutely opportunities to share and learn things back and forth."
BioWare employees satirize SWTOR's ginormous lightsabers
You may have noticed that the lightsabers in Star Wars: The Old Republic are disproportionately large. A vocal minority of fans are crying bloody murder about this, and BioWare is not unaware of that fact. At a company Halloween party, it would appear that they made a self-deprecating joke of it, with at least one employee showing up with an outrageously huge lightsaber, then staging a recreation of the screenshot that raised all those eyebrows.The image was leaked to gaming blog Kotaku, and here it is. BioWare seems to believe it's good to have a sense of humor about yourself, and we agree!
SWTOR's lead writer describes BioWare's ambitious storytelling initiative
The biggest selling point of Star Wars: The Old Republic seems to be its focus on storytelling. Interactive stories have always been BioWare's particular claim to fame, so we're not surprised at the focus, but we will admit to being a little surprised at just how hardcore they are about it. In an interview with Gamasutra, BioWare Austin lead writer Daniel Erickson described the company's process for hiring and managing the writing staff, which includes more than a dozen people who went through a three-month training program, and who have now been working on the game for several years.What's interesting to us about the interview (most of it focuses on professional questions, not on gameplay -- check out the info from our own encounter with Erickson for more on that) is that unlike with other MMOs, the development process began with writing. The stories created by the writers are the foundation of the game design and experience to come -- at least according to Erickson.There's also a bit in there about the challenges of innovation in the MMO industry, and the need to make individual game features -- such as combat or story -- as solid as they are in single-player titles.
New Lucasfilm trademarks sound suspiciously KotOR MMO-like
Lucasfilm has registered a number of new trademarks, including Star Wars: The Old Republic, The Old Republic, Star Wars Legends, and Star Wars Sagas. This news is interesting as is, but it gets really juicy when you read the type of patent and its description: "Entertainment services provided on-line by means of global and local area networks, namely, providing interactive computer game software, interactive video game software and interactive computer games and interactive video games, all on-line by means of global and local area networks ... "That sounds awfully MMO-like, doesn't it? It's not even remotely conclusive though. It could be another kind of multiplayer, or it could even be some kind of web-based community service connected to a single-player game; the patent description suggests that it's also for news and "fan club services."That said, it could be the fabled, BioWare Austin-developed Star Wars: Knights of the Old Republic MMO. We suppose it all depends on just how badly you want to believe![Via Kotaku]
BioWare founders: 'We're not done yet'
Right after our demo of the PC version of Mass Effect, we had the chance to sit with BioWare founders Ray Muzyka and Greg Zeschuk for a quick catch-up on recent events. The two men were overjoyed to talk about Mass Effect's success and critical reception, as well as the uplifting effect the EA buyout has had on the company. The impression the two give are of guys who have just been given a chance at the brass ring. Their comments, intimating that BioWare itself is now a micro-publisher, praising their new co-worker's common sense, hint at a new era of opportunity for the company. We've already posted the audio from the interview, but for a full transcript of our discussion just read on below the cut. You can get a better sense of Ray and Greg's cheery outlook, see them again discuss the reason Mass Effect on the 360 had the UI it did, and watch them stonewall on a question about their in-development MMO title. The bottom line, unsaid in the interview itself, is a clear message: "Fans shouldn't worry. We're not, and neither should you." Here's hoping that they've got the right of it.%Gallery-16537%
MMOGology: The next big thing
I remember the excitement I felt back in 2001 when World of Warcraft (WoW) was announced. I greedily read early previews as new details were released in magazines like PC Gamer and Computer Gaming World (now Games for Windows). I savored each scrap of gameplay information and every gorgeous screenshot. It seemed so different, visually and conceptually, than all the other MMOGs I had played to that point. Yes, Blizzard was taking tried and true gameplay techniques from Everquest, Dark Age of Camelot, and other popular MMOGs at the time, but it was keeping the fun concepts and removing the painful ones. It was a somewhat foreign concept at the time to focus on making the fun factor the focus of the game. Some people will undoubtedly argue with me, but running naked while avoiding agro on a twenty minute corpse run in Everquest was not my idea of fun. Blizzard's game was also the only MMOG I knew of that promised it wouldn't discourage casual and solo play. Apparently I wasn't the only one excited about World of Warcraft. Six years after WoW was initially announced, and on the eve of its three year launch anniversary, WoW has somewhere between eight and nine million subscribers. WoW is clearly the current king of the massively multiplayer mountain; at least in terms of populatiry. With one expansion under its belt, another set for release in 2008, and constant upgrades along the way, it's clear that WoW has a lot left to give. But there's always one thing you can count on when you're the king of the mountain; you'll always have a challenger aiming to steal your crown. Inevitably it will happen. Something will replace the WoW so many of us MMOG players know and love. It might be another Blizzard creation, a WoW 2.0 or a World of StarCraft. Or it might be something entirely different by another developer. It's a question that will continue to be asked until WoW is finally replaced. What will be the Next Big MMOG?
