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Community managers are the very definition of a paradox. They're some of the most public faces of the game, yet their role is often least understood. They serve many masters -- developers, players, marketing, press -- and are beholden to all of them at once. They're often on the blunt end of unrest...

March 29th 2010 at 5:00pm 0 Comments
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After a long wait, Squarespace customers finally have an iPhone app of their own. Squarespace is a hosted blogging/CMS service that competes with the likes of WordPress.com and Typepad. Having used all three, I can say that interacting with Squarespace (posting, changing your site's look and feel, e...

November 6th 2009 at 8:00pm 0 Comments
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You guys may not know this, but we have some really, really cool stuff coming up in the world of Engadget -- and not just on the editorial front. In fact, we're currently looking for a salaried, full-time designer with backend / developer chops to join us in the creation and maintenance of said coo...

April 23rd 2009 at 1:00pm 0 Comments
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I was wondering when/if things would get a little hot and heavy for the new CM Zarhym on the forums, and this thread is it -- players start out asking for a date for the expansion (we all know when Wrath will come out already: "when it's done"), and when Zarhym orders up a generic answer, players st...

June 26th 2008 at 5:30pm 0 Comments
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Forum regulars were treated to a new Community Manager over the weekend in the form of Zarhym. We don't always cover every appearance of a new blue, but when we do, it's usually interesting. What's noteworthy about Zarhym's appearance is that he has an unusually cool avatar, and a few folks have alr...

June 16th 2008 at 7:00pm 0 Comments
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Yesterday's TTR Stress Test had its up and it had its downs, but overall it was a very fun experience. It was rocky in the beginning, with the server needing to be pulled down for a hardware upgrade shortly after the test was scheduled to begin. The TTR was riddled with soul-searing, unplayable la...

March 10th 2008 at 4:20pm 0 Comments
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Blizzard Poster Tyren has announced that this coming Sunday, 12pm to 3pm, Blizzard will be holding a Worldwide Arena Battle on the Tournament Test Realm in order to focus testing on the server. Members of the community and development teams will be queuing up to fight, so if you've always wanted to...

March 6th 2008 at 5:00pm 0 Comments
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A brand new episode of our podcast, the WoW Insider Show, will be recorded live tomorrow afternoon at 3:30pm on WoW Radio, and I can tell you right now that we'll be talking about Warlocks. The news about Lifetap changes topped the charts on WoW Insider this week, so myself, Duncor (Turpster is awa...

February 29th 2008 at 3:30pm 0 Comments
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Surprisingly, US CM Eyonix has dropped in on a thread titled "How many 70s do you have?" I'm surprised because I wouldn't think it would necessarily be in a CM's best interest for people to know what classes they play, as a common perception in the community is that if you don't have a level 70 <...

February 26th 2008 at 11:00am 0 Comments
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Man-- as if Blizzard really needed something like this to happen. Shamans are already unhappy with patch 2.4, and in replying to a relatively well-written and well-founded thread on why that is, EU CM Tharfor drops this bomb:The stats don't show a lack of popularity for shaman, they just show a rid...

February 13th 2008 at 5:31pm 0 Comments
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So it's time for WoW Insider to do you all a favor. It seems like whenever we attempt to predict the timing of a certain patch, Blizzard ignores whatever we say, and drops it right away. With patch 2.2, we predicted in early September that it would take "weeks" longer, maybe even last November, an...

February 6th 2008 at 3:30pm 0 Comments
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Unholycow on Thrall finally calls out the CMs (in a more literate-than-usual way, I mean) for something they've been doing a long time on the forums-- posting in inconsequential threads, while big player questions remain unanswered. As he says, "what's going on?"Neth answers pretty quickly, and thi...

January 28th 2008 at 5:00pm 0 Comments