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Hey look, it's time for another installment of Community Detective! This week, boys and girls, we're going to venture where many folks have ventured before: the lands of Azeroth. That's right, World of Warcraft awaits, and I figured it's high time we took a look at the community and customer servi...

November 9th 2010 at 4:00pm 0 Comments
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It's time to bring the pain, Community Detective style. What style is that exactly? Well, I don't rightly know, as the column just recently passed the ten issue mark and said style is still developing. Rookie jitters notwithstanding, this week's issue is all about pain -- my pain to be exact. The...

October 26th 2010 at 4:00pm 0 Comments
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Welcome to the Eorzea edition of Massively's Community Detective. I've been spending a fair bit of time in Square-Enix's Final Fantasy XIV of late and have finally managed to collate some data on the game's community and customer service apparatus. Those of you looking for a ranty review of Square...

October 12th 2010 at 3:30pm 0 Comments
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Yarr! Hmm, not really. YARRRRRRR! That's a little better. Ahoy, mateys. Talk Like a Pirate Day may be over, but that isn't stopping me from navigating the rough waters of Flying Lab Software's Pirates of the Burning Sea for this week's issue of Community Detective. The game's a fair bit of fun, an...

September 28th 2010 at 1:00pm 0 Comments
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Welcome to another installment of Massively's Community Detective. This week, I pay a visit to a region decimated by economic and environmental collapse, widespread ignorance, and social anarchy run amok. No, it's not 21st century America but rather the fictional future-world of the Grand Canyon p...

September 21st 2010 at 11:30am 0 Comments
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Community Detective is back after a week off and looking forward to bringing you news you can use when evaluating MMORPG communities and customer service. This week, I take a look at our third Sony Online Entertainment title, the venerable sci-fi sandbox known as Star Wars Galaxies. While SOE get...

September 7th 2010 at 10:00am 0 Comments
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If you've been playing MMORPGs for any length of time, or you keep up with the latest happenings around the industry, you're probably familiar with Lord of the Rings Online's Landroval server. In addition to being the "unofficial" roleplay server for Turbine's Tolkien-based MMORPG, Landroval is co...

August 24th 2010 at 4:00pm 0 Comments
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Much has been written around the MMO blogosphere regarding SOE's Vanguard: Saga of Heroes. From its troubled beginnings as a not-quite-ready-for-launch title, to fledgling Sigil Games Online's financial difficulties, to lead designer Brad McQuaid's well-publicized struggles with management and per...

August 17th 2010 at 4:00pm 0 Comments
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"Don't roll a black orc, they'll just piss you off [since] newbies don't know how to back you up," said one of the helpful folks on Warhammer Online's Badlands server when I asked about class choice. While you may disagree with his assessment, he was one member of a very friendly community, and on...

August 10th 2010 at 1:30pm 0 Comments
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"There is currently a wait of about five days from the time you sent your request. We will continue to do all we can to reduce the wait time." So says a portion of the support email we received from NCsoft over the weekend while preparing the notes for this week's issue of Community Detective. Fiv...

August 3rd 2010 at 3:00pm 0 Comments
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"We hope you understand that there's nothing we can do at the moment," says the support email we just received from Aventurine, developers of Darkfall. Not exactly what you want to hear from customer service, is it? Welcome to another issue of Massively's Community Detective, where we're primed a...

July 27th 2010 at 1:00pm 0 Comments