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Three weeks after the departure of Trion Worlds Director of Global Communications Elizabeth Tobey comes the news that Trion has appointed two new community managers to helm its core MMOs RIFT, Defiance, Trove, and ArcheAge. Evan "Scapes" Berman, whom gamers might recall from his days on the TERA c...

March 6th 2014 at 7:30pm 0 Comments
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Community Manager Daxxari made several comments earlier today, detailing how players should respond to and report harassment in WoW. The comments were made in response to a thread on the official forums asking what Blizzard is doing to combat bad behavior in the WoW community. The original poster...

December 6th 2012 at 5:00pm 0 Comments
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Lord of the Rings Online players have had to wait a lot lately. Riders of Rohan was delayed, which is something that happens every so often in MMO development but is still upsetting. But Turbine promised players that even with the delay, the Rohan instance cluster would still be released this yea...

November 26th 2012 at 6:30pm 0 Comments
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WoW Archivist explores the secrets of World of Warcraft's past. What did the game look like years ago? Who is etched into WoW's history? What secrets does the game still hold? Last week, I included some passionate but mostly reasonable discussion of debuffs on the official forums from the earl...

November 16th 2012 at 9:00am 0 Comments
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Despite the header image, Blizzard Community Manager Zarhym has been being a little less cuddly than he looks lately. Oh, wait... you're saying Zarhym's the one on the right? OK then. Zarhym has been weighing in on the role of Blizzard's Community Managers, following a couple of critical posts...

November 7th 2012 at 2:00pm 0 Comments
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Have you ever been curious what, exactly, a community manager does from an insider perspective? Here to help you with that is Brian Green, who's developed for both Meridian 59 and Storybricks. Green wrote an essay on how community management is often misunderstood and how it can be both effective...

September 24th 2012 at 5:00pm 0 Comments
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Tom Purdue, admired owner and operator of The Friendly Necromancer blog and Wizard101 fansite, has announced today that he will be KingsIsle Entertainment's new community manager for the upcoming Pirate101 MMO. As that transition from fan to employee is always a fascinating transformation, we re...

May 9th 2012 at 1:00pm 0 Comments
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Here's Namco Bandai's community manager Rich Bantegui to walk you through the various multiplayer elements of Armored Core 5. In addition to combat and the new "operator" role, you now have ways to update and edit your team from specs to emblem -- just the thing for mechheads looking for a fix.

January 31st 2012 at 3:45am 0 Comments
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Yesterday the world awoke to the grandest of holidays: Community Manager Appreciation Day. CMAD has a long and rich history dating all the way back to 2010, when the communities of games, websites, and forums decided they would stop bickering, trolling, flaming, squabbling, and misspelling long e...

January 24th 2012 at 8:00am 0 Comments
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Have you ever wanted to email Ghostcrawler? Maybe send him a message ranting about the state of enhancement shaman AoE, or send him one of those awesomely tacky ecards to thank him for giving rogues their 8 billionth legendary? What if he actually responded to your emails? If your name is Micah...

December 3rd 2011 at 12:01am 0 Comments
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In February of last year, Massively writer James Egan joined developer CCP Games as a community representative for EVE Online under the name CCP Shadow. He went on to become the community manager for upcoming MMOFPS DUST 514 and an integral part of CCP's customer relations department. In a length...

November 27th 2011 at 3:00pm 0 Comments