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If you're a console racer and you own an Xbox 360 then you know Forza Motorsport is among the best, but you also know that your selection of compatible controllers has left a bit to be desired. At this year's E3, which saw Microsoft peeling the protective tape from the bumpers and fenders of Forz...

June 9th 2011 at 12:22pm 0 Comments
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Welcome back, intrepid readers. After a bit of a hiatus, Community Detective is back on the case (that case being the chronicling of various MMORPG communities and customer service experiences). When I left off a few weeks ago, I'd just completed a whirlwind tour of DC Universe Online -- the PC...

April 12th 2011 at 2:30pm 0 Comments
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Welcome back folks, and yes it is time for the latest installment of Community Detective. Last week I did a bit of a departure from the general column format by interviewing Funcom Customer Service Manager Edward Walsh III. This week, I'm doing something similar, but the spotlight is shifting to S...

December 7th 2010 at 9:00am 0 Comments
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"We hope you understand that there's nothing we can do at the moment," says the support email we just received from Aventurine, developers of Darkfall. Not exactly what you want to hear from customer service, is it? Welcome to another issue of Massively's Community Detective, where we're primed a...

July 27th 2010 at 1:00pm 0 Comments
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With the Pre's launch date looming it's nearly time for Apple to launch its counter-attack, and today we have what appears to be further confirmation of component orders for the so-called iPhone 3.0. DigiTimes is claiming to have a nearly comprehensive rundown of component suppliers for Apple's nex...

April 14th 2009 at 6:48am 0 Comments
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We don't know if CSR's latest all-in-one chip benefits from the recent acquisition of GPS chipmaker SiRF, but the CSR9000 does manage to bundle the location-based technology with WiFi, Bluetooth, and FM. It's also boasting low energy output and small form factor. The company says it's already sampl...

February 17th 2009 at 6:49pm 0 Comments
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Well, it looks like a few pesky patent issues weren't enough to keep CSR, mostly known for its Bluetooth chips, from snapping up omnipresent GPS chipmaker SiRF, with the two companies today announcing that they're set to fully combine their companies into one giant chipmaking operation. Under the al...

February 10th 2009 at 8:58pm 0 Comments
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If there's one thing that still grates our nerves, it's automated calling systems. Or, more specifically, the robotic beings that simply fail to understand our slang and incomprehensible rants. IBM's working hard and fast to change all that, with a team at the company's Thomas J Watson research div...

February 2nd 2009 at 8:46am 0 Comments