Google brings a version of Pixel's 'Hold for Me' tool to more phones and desktop via SearchIt places calls for you and navigates annoying menus. By L. Bonk, 02.16.2024
Amazon won't have to offer a phone helpline in the European UnionThe court ruled that Amazon can stick to online support.By J. Fingas, 07.10.2019
Google's CallJoy is an AI phone operator for small businessesIt follows Google's automated reservation tool Duplex.By K. Holt, 05.01.2019
Apple has a "War Room" to monitor iOS 8 problems as they emerge on social mediaBy Y. Heisler, 09.19.2014
An interview with PayPal president David Marcus: as offline / retail prominence grows, a renewed focus on customer serviceBy D. Murph, 12.10.2012
The extremes of technology customer service: how common sense and empathy create unmatched loyaltyBy D. Murph, 09.24.2012
T-Mobile to eliminate 1,900 US call center jobs, says more 'restructuring' aheadBy Z. Honig, 03.22.2012