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As part of a refocusing on developing EVE Online, CCP Games has recently taken us on a video tour of its art, features and core technology departments. This week it's the turn of the customer relations and Virtual Worlds departments as CCP Guard finds out what makes EVE tick. In his visit to the ...

3 years ago 0 Comments
November 16, 2011 at 2:00PM
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A couple of days ago, CCP announced that an alarming number of team members had been laid off. Many EVE Online players were understandably concerned about what this might mean for the future of the game. CCP aims to put those concerns to rest with a new dev blog entry released today, which anno...

3 years ago 0 Comments
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Admit it: Whether it is born of a desire to vindicate yourself using the opinions of another or because you just sharpened your claws and are eager to rip said opinions to shreds, sometimes you just love to read a juicy rant. Love them or leave them, we all have opinions and tend toward sharing t...

3 years ago 0 Comments
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While hacking and botting may not be a source of frustration to you in your daily MMO, to the denizens of EverQuest, it is a real and ever-present headache. In what is already not the easiest MMO on the planet, players are experiencing an onslaught of hackers who go out of their way to ruin the f...

3 years ago 0 Comments
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Hello, computer (and players)! Leave your credit cards, er, I mean, Latinum, at the turbolift door -- Star Trek Online has changed course for a new destination... Planet Free-to-Play. As we reported late last week (thanks again to tipster The First Avenger and @Altexist), it was announced during ...

3 years ago 0 Comments
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Thus far, Community Detective has stayed on the straight and narrow course of fantasy MMORPGs during its brief existence. Sure, I've taken the occasional detour into sci-fi, superhero, and quasi-historical territory, but the majority of the column's first 23 issues were -- like the genre itself -...

4 years ago 0 Comments
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"Here's the overall philosophy behind all this: Happy customers stick around longer," Scott Hartsman said in an interview with Gamefront. "That's what we think. That's the beginning and end of it." It may seem like common sense, but for Hartsman and the team at Trion Worlds, it's a lesson they fe...

4 years ago 0 Comments
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Welcome to the Perpetuum edition of Community Detective. Avatar Creations' mech-based sandbox MMORPG launched back in November, and despite being relatively new to the market, it has already had time to release a free expansion and a 15-day free trial as well as build itself a small but dedicated...

4 years ago 0 Comments
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My first few minutes with Allods Online were one part awesome and two parts aggravation. There was intrigue in the form of my research into player-crewed airships, and there was annoyance at the forced installation of Pando Media Booster, a third-party app that supposedly improves download spee...

4 years ago 0 Comments
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Be gentle with me, Trekkies, for I have a confession to make: I've always found Star Trek to be pretty unwatchable. Whether it was because of the low-budget sets or the drunken TV writers prone to cramming every episode full of nonsensical techno-malarkey, I boldly went to another channel. Log...

4 years ago 0 Comments
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Welcome back, intrepid readers. After a bit of a hiatus, Community Detective is back on the case (that case being the chronicling of various MMORPG communities and customer service experiences). When I left off a few weeks ago, I'd just completed a whirlwind tour of DC Universe Online -- the P...

4 years ago 0 Comments
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The folks at ZeniMax Online Studios have founded a new support facility in Galway, Ireland with the intent to provide customer service for "players of future massively multiplayer online games." While some of you are probably wondering just who in the heck ZeniMax is, others have no doubt seen th...

4 years ago 0 Comments
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Look! Up in the sky! It's a bird... it's a plane! It's a disgruntled PS3 MMO player about to throw himself from the top of the LexCorp tower due to a lack of support options! Never fear -- the Community Detective is here, but unfortunately I can't really save the day. What I can do is give you the ...

4 years ago 0 Comments
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Welcome to another issue of Detective Comics, er... Community Detective, yeah. Between punching and kicking my way past hordes of villains, riding ziplines up the sides of skyscrapers, and listening to Harley Quinn's hysterical Mistah Jay accent, I'm a little out of sorts. This week I'm going to mi...

4 years ago 0 Comments
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Free-to-play giant Frogster isn't playing along with Cpt.Z3r0, a hacker who resorted to blackmail and account theft to voice his views about the company's customer service and forum culture. Frogster, which publishes Runes of Magic, was stung by the release of over 2,000 RoM account names and passw...

4 years ago 0 Comments
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Welcome to issue 17 of Community Detective (wow, 17, has it been that many already?). Anyhow, this week I figured I'd broaden my horizons a little bit. While I've delved into the free-to-play genre before with Global Agenda, Hi-Rez Studios' MMO shooter is not your average F2P title (there's no item...

4 years ago 0 Comments