customer-support-policies

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  • The top five things you need to know about patch 5.3

    by 
    Sarah Pine
    Sarah Pine
    05.21.2013

    Patch 5.3 has arrived, and there are a truly staggering number of changes to the game, many of them with significant effects to gameplay. You can check out Blizzard's complete patch notes on their blog, but for the sake of brevity, WoW Insider has compiled a list of the top five changes that are most likely to be of the biggest interest to the average player. If you haven't been paying much attention, this is the stuff you probably really want to know! 1. The experience required to go from level 85 to 90 has been reduced by 33% Mists of Pandaria has been called very alt-unfriendly, and while this particular change won't entirely fix that, it does help. Along with the changes to reputation factions -- the Shado Pan and August Celestials dailies are no longer hidden behind the gate of "Revered" with the Golden Lotus -- this will make it easier to get your army of alts up to speed to hop into max-level content.

  • Live chat Customer Support Q&A this Thursday

    by 
    Anne Stickney
    Anne Stickney
    12.12.2012

    Ever had a burning question about the customer service side of World of Warcraft, or other Blizzard games? This Thursday, you'll have your chance to ask. Blizzard is hosting its first-ever CoveritLive chat featuring customer support representatives from all of Blizzard's games. The chat will be focused primarily on World of Warcraft, but the panelists can field some questions regarding Diablo III and StarCraft II support as well. Keep in mind, this is not a development Q&A -- so keep your questions about whether or not Atiesh will return to the game's loot tables along with Alleria and Turalyon for another time. However, if you have any questions regarding the policies and the customer service side of Blizzard, this is an excellent time to get those questions cleared up. The Q&A will be this Thursday, December 13, from 5-6pm PST. Unlike previous Q&A chat sessions, this one will be taking place directly on Blizzard's website. And if you need an email reminder, you can sign up for one directly through the official blog post.