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As part of its continued fight against account hacking and account compromise, Blizzard's customer support department has started a YouTube channel dedicated to hosting how-to videos on security, what to do if your account is hacked, general security tips, and how to use the Battle.net authentica...

3 years ago 0 Comments
September 15, 2011 at 8:00PM
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This may seem like common sense to a lot of people, but it came up as an issue recently on the official Customer Support forums. The message is simple: Don't file false GM tickets. Whether you're doing it to get back at someone you dislike, to play a prank on someone, or just because you're bored...

4 years ago 0 Comments
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A few months ago, Blizzard opened a Twitter account for its U.S. customer support team. Though it seems to mostly be used to retweet accolades for support staff and keep followers abreast of ticket queue times, there are also helpful links to hot CS topics and support-related announcements mixed in...

4 years ago 0 Comments
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Blizzard has just announced via its Warcraft Twitter account and the forums that the Customer Support team now has its own Twitter. The full text of the forum announcement is below: Auryk You can now follow all Blizzard Entertainment Customer Support news and updates on Twitter. Just head ove...

4 years ago 0 Comments
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Followers of the official Warcraft Twitter will recall that Blizzard ran a contest some months back using the #Battlecry hashtag, encouraging players to tweet a message for either the Alliance or the Horde depending on the background of their Twitter page. It was a pretty cool promotion and was a g...

5 years ago 0 Comments
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Let's face facts -- people don't like admitting that they don't know something or need help. They'd rather hammer at the problem until they solve it themselves, or they'd rather ask a trusted friend for help. Kids are super guilty of this, as they'd rather not tell an adult when they can't do some...

6 years ago 0 Comments
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We almost all have Red Ring of Death stories at this point, but few compare to that of Kim Galleher in Nome, Alaska. The Seattle Times reports on the mother's month-long quest to get her 13-year-old son's Xbox 360's RRoD warranty honored by Microsoft. Turns out the main situation revolves around M...

6 years ago 0 Comments
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When reporting this story, the sentence, "Never give your e-mail to anyone you don't trust," seems to come to mind. A Japanese man was bombarded with account re-registration e-mails from Final Fantasy XI's PlayOnline launcher, eventually bringing him to the point where he called Square-Enix and as...

6 years ago 0 Comments
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Speculative information is coming down the vine via Joystiq that Electronic Arts' new cost-cutting initiative has "cost" Warhammer Online roughly 21 customer support staff, half of its QA department and all of it's playtesting group. According to EA, they currently has no plans to make any additio...

6 years ago 0 Comments
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One of the long standing traditions of the industry has been to look at MMOs from the perspective of every other game on the market. We treat our online worlds the same as we treat our single-player experiences, which means we seem to forget that the customer still exists after they have picked up t...

6 years ago 0 Comments
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A 17-year-old Ohio gamer was arrested Monday after he allegedly threatened to commit suicide to a Blizzard customer service rep, presumably over World of Warcraft. The rep called 911 and the boy was charged with a first-degree misdemeanor. The police report says the juvenile's excuse was that it w...

6 years ago 0 Comments
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They're baaack. The phishing emails targeting EVE Online players, that is. While you're sound asleep dreaming of your next Machariel, or thrashing about in a nightmare about that last pod killing, there are legions of very bad men seeking to crack open your EVE Online account and liquidate your ass...

6 years ago 0 Comments
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A distraught Mac mini fan (it wasn't me, though I would be distraught to hear that the mini was really, truly dead -- which it isn't yet) apparently called Apple to get the story on the little computer that could, and apparently was told to "be patient." If you believe AppleInsider's interview of an...

6 years ago 0 Comments
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Have you ever submitted a bug report, petitioned a GM or posted a message on an official forum? If so, then you've interacted with a game's community team in one way or another. This is probably not news to you, but were you aware of the distinct departments that make up a community team and how the...

6 years ago 0 Comments
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Long petition queues, particularly related to expansions, has long been a problem in EVE Online. These long waits may very well be a thing of the past, according to GM Nova, Senior Game Master for EVE Online. GM Nova's latest dev blog, "Such stuff as dreams are made on," deals with the deployment o...

6 years ago 0 Comments
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The latest EVE Online dev blog comes from GM Zhainius, who writes about customer support at CCP Games. Over the 5 years EVE Online has been running, the GM staff has answered millions of petitions in addition to writing articles and guides. But their work is typically in the background; it's the de...

7 years ago 0 Comments
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Jon Wood from MMORPG.com recently interviewed Funcom's Product Director Jorgen Tharaldsen about some of the issues affecting gameplay in Age of Conan. The interview was primarily focused on customer service issues, and hopefully provides a good indicator as to how things are improving in AoC. Some ...

7 years ago 0 Comments
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Customer service in MMOGs leaves a lot to be desired. Normally you get a ticket, and you wait with ticket in mind, and your issue normally isn't resolved until your mind is lost. The petty bug that caused an item to disappear or quest reward isn't unheard of in EverQuest or World of Warcraft, but wh...

7 years ago 0 Comments