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AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at solving its customers' problems. As a precaution, this study is rather narrow in scope and consid...

1 year ago 0 Comments
August 2, 2013 at 12:48AM
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Carrier IQ has announced the extension of its IQ Care platform to enable mobile operators to share the insight gained with its customers. The analytics software measures diagnostic information on your phone relating to network usage, battery life and dropped calls. Previously it's only been availa...

3 years ago 0 Comments
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While AT&T went and hired an extra 2,000 or so customer care representatives in preparation for the iPhone launch and Sprint gave its CSRs a rest by nixing some 1,200 customers, HTC is hoping that a new support facility in Taipei will boost awareness and trust in the brand. Reportedly, the cen...

7 years ago 0 Comments