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Epic 4G: problems so far -- and a few solutions
Since the Epic 4G launched on Sprint August 31, we've been receiving notes from owners on various issues they've experienced with the phone. We've heard about and experienced problems with the supposedly-fixed GPS, to surprisingly slow 3G uploads (fix on the way), to odd issues with battery drain and glitchy market install problems. Now that we're facing the end of Sprint's 30-day return period, we're wondering if Sprint and Samsung have shown enough of a commitment to resolving any problems to keep owners and potential buyers hanging on. Check after the break for a few of the issues we've found and what can be done about them, and let us know in our poll how optimistic you are about the future of this otherwise well-received device.
Sprint Epic 4G update coming tomorrow, should fix 3G upload issues
So, you aren't crazy after all. Feels good, right? After nearly a month of bickering from Epic 4G owners, a Sprint forum administrator has finally come forward with glowing news about this so-called 3G upload issue: a fix is coming, and soon. If you missed out on the story, users were finding that their 3G uploads were being capped at around 150kbps, and a ginormous thread over at the carrier's message board has grown as the problem has persisted. Just today, though, one dshoem01 has provided the following snippet: "Good news - an update will be released tomorrow 9/30. It will be rolled out over a 4 day period so not everyone will get it on day 1. I will have the standard MR information (fixes included, rollout schedule, etc) available tomorrow morning and will post it in a new featured thread." Note that this doesn't specifically say that the 3G caps will be fixed here, but why else post this newsflash in the very thread that surrounds the issue? Rest assured, our fingers are firmly crossed. [Thanks, Bradley]
EVO 4G and Droid Incredible vie for title of best Android hotspot in informal test
Wireless tethering is rapidly becoming a desirable option in top-tier smartphones, but which device delivers the best? Laptop Magazine swore to find out, pitting six Android favorites (two HTC, two Motorola and two Samsung) against one another in a brutal data-sucking showdown in New York City. Unsurprisingly, the HTC EVO 4G came out on top, averaging 5.09 Mbit / sec downloads and a 3.65 second page load time when 4G connectivity was present, but intriguingly enough it's the freshly-upgraded Droid Incredible that pulled the best speeds on 3G. Lest you think Motorola was trounced in this little competition, the Droid 2 actually delivered websites the fastest at 4.425 seconds on average -- besting the Samsung Epic 4G on 4G -- and Droid X owners can find consolation in the fact their handset is really good at loading ESPN for some reason. Sadly, the study failed to include the most important item for comparison across the board: a dedicated MiFi or aircard.
Samsung's DI07 update for Epic 4G adds Media Hub, but does it fix other issues?
The Samsung Epic 4G has a new software update available that takes the device from version DG27 (spotted in the build number and baseband version) to DI07. Since it launched on Sprint at the end of last month, users have complained about various issues from inaccurate GPS results (despite functional results in our testing with apps like Google Maps and Foursquare, obtaining a precise location from satellites only is still iffy at best and too often requires a reboot), 3G upload speeds that appear to be capped at 150kbps, poor signal reception and more and are likely waiting to see if those have been addressed. So far, the update details (included after the break) indicate that isn't the case. Getting the update is a matter of luck for now with the servers initially in push mode but when it hits users should have access to the just-launched Media Hub app as well as optimizations for battery power in hotspot mode, performance tweaks and several fixes including one for recognizing 32 GB micro SD cards. Our Epic 4G isn't rocking any new patches no matter how many times we hit Update Android; if you get the update, let us know if you notice any other changes. Update: A few commenters have linked up the zip file for your manual upgrading pleasure. We were able to update using the process and haven't experienced any glitches or instantaneous combustion as a result, though we are feeling even more attractive and intelligent than usual. A demonstration video from AndroidCentral is embedded after the break if you're still curious.
Samsung Epic 4G now on sale at Sprint (update: save $50 at Amazon)
We told you it was coming, now the Samsung Epic 4G is on sale at Sprint for a cool $249.99 plus two year life commitment. In other words, it's time to let Sprint know whether this Galaxy S variant (with -- gasp -- working GPS) is worth the $50 premium over HTC's EVO 4G. Well, is it? Update: As usual, Amazon's offering a discount showing a $199.99 listing for new contracts. It still shows a pre-order status (with 2-3 weeks ship time) but that's likely to change any minute now. [Thanks, Jonathan P. and Jason J.]
Reminder: Samsung Epic 4G launching on Sprint tomorrow
Looking for a good reason to camp out a Sprint store overnight? Then you won't find a much better one these days than the Samsung Epic 4G, which is launching on the carrier tomorrow for $249.99 on a two-year contract (in case you needed a reminder). According to Sprint, most stores will be opening at 8 a.m. sharp, which still leaves you plenty of time to read (or re-read) our review of the phone.
Samsung Galaxy S sporting Gorilla Glass to protect that precious AMOLED
Remember this horribly painful video? The Gorilla Glass protection on the Dell Streak is undoubtedly a selling point, and now Corning, the maker of said glass, has announced that the Samsung Galaxy S (which includes the Vibrant, Captivate, Fascinate, and Epic 4G in its brood) employs the same alkali-aluminosilicate glass shield. The glass is similar to the "helicopter windshield" stuff Apple uses on the iPhone 4, which was rumored to be Gorilla Glass at one point, and while neither tech is impervious to shattering, they certainly can take a beating -- but just try and do that pen stab torture test while we're not looking, alright? We don't have the stomach to witness another beautiful Android handset so roughly handled. PR is after the break.
Switched On: Gluts and glory
Each week Ross Rubin contributes Switched On, a column about consumer technology. Before the mass adoption of smartphones in the U.S., many fretted that the heavy subsidization model was feeding a free handset model that would keep Americans hopelessly addicted to basic voice plans and phones optimized for them. The price consumers paid in relation to the value of the handset, it was argued, was hopelessly out of whack. This year, a string of successful smartphones have shown that an increasing percentage of U.S. consumers are willing to pay $200 for a flagship device. On the other hand, there's still ample evidence that price and value can remain disconnected. And the carriers aren't making it much easier. The smartphone surge has been driven in part by a desire to acquire the best and by a response to carrier advertising. However, a recent run-up in advanced smartphones have made it difficult to define a clear top of the line at many carriers, and carriers simply cannot promote them all with the same attention lavished on the iPhone or original Droid. Take the turn of events at Verizon, for example, which in the space of a few months has rolled out the Droid Incredible, Droid X and Droid 2, with the Samsung Fascinate in the wings. At least the first three have been all priced at $199, with strong precedent for the Fascinate coming in at that level. And while AT&T has been a bit more diverse in the operating systems of its recent spate of high-end contenders -- the iPhone 4, BlackBerry Torch and Samsung Captivate -- they too have all been priced at $199.
Samsung says GPS is 'tested and validated' on Epic 4G, our testing agrees
If you own a Galaxy S anywhere in the world or you're thinking of buying one, you're probably well-acquainted at this point with the GPS issues it's been suffering that prevent you from getting anything close to a precise lock on your location -- it might not be a deal-breaker for some, but for anyone planning on using their phone for turn-by-turn nav or fitness tracking (for instance) it's a big deal. Samsung's already committed to updating released versions of the phone in September, but what about the upcoming Epic 4G? Our testing suggests that it's functional -- Google Maps was able to give us extremely precise positions very quickly -- and a statement we've received from Samsung seems to corroborate that: "We have tested and validated both Network Assisted (indoor) and Autonomous (outdoor) GPS on the Epic 4G. With regards to Vibrant and Captivate, we are currently testing software updates which will optimize GPS performance. We expect to be able to make the updates available in September and will communicate more information and download instructions in the next few weeks." In other words, the Captivate and the Vibrant have the bug and will be fixed next month; the Epic, meanwhile, should be good to go when it launches on the 31st. Cheers to that, we say.
Samsung Epic 4G showing up in Sprint stores -- and no, you can't have it
Samsung Epic 4Gs earmarked for product advocates at Sprint retail locations -- folks whose job it is to know everything about key devices -- apparently started to roll in on Monday of this week. So the good news is that your local store quite possibly does have an Epic 4G lying around somewhere, but the bad news is that unless you get close enough to the advocate to pickpocket it, you can't have one just yet; we're told the retail units should be shipped "within the week." On a related note, our tipster also tells us that Sprint is geared up to roll out WiMAX in Boston the week after the Epic 4G launch, so that should be a nice little foil to the LTE trial Big Red's been running there this year. [Thanks, Josh]
Samsung Galaxy S GPS-gate: two problems, not one (and what to do about it)
You may have noticed the update on our Epic 4G review from yesterday where we lauded the fact that Samsung seemed to have fixed the GPS problem plaguing every other Galaxy S flavor released thus far, but it turns out there are actually two distinct issues. One has a fix -- sort of -- while the other is hopefully what we're going to get next month. Here are the two failure modes, based on what we know so far: "Use wireless networks" is now turned off by default, but even with it on, the phone may be slow or unable to determine even a rough location. Originally, we'd believed this was the only problem. Samsung tells us that it's a new Google mandate that Android devices be shipped with the "use wireless networks" option disabled, which means you're relying on traditional GPS alone to determine your location -- a lost cause indoors, in urban canyons, or under dense tree cover. Indeed, we discovered it was turned off on our Captivate, Vibrant, and Epic 4G after fresh hard resets, and there's no indication to the user that it's probably in their best interest to enable it; we're accustomed to being presented with the option during account setup on other Android devices, but it doesn't happen here. After enabling it from settings, we found that both the Captivate and Epic 4G were able to get our location with 1,000 to 1,500-meter accuracy practically immediately in Google Maps, though the Vibrant still never came through; it had the weakest signal of the three, which may have accounted for that (though it never dropped the signal altogether). The regular GPS circuitry and software aren't doing their job. Cell tower triangulation and WiFi location database services like Skyhook only take you so far -- at the end of the day, you still need to tune in to the birds a few thousand miles up to figure out precisely where you are. All Galaxy S models seem to be having trouble turning GPS reception into coordinates, even when the phone is able to see four or more satellites in view (four is the minimum you normally need for a precise, three-dimensional lock). In some cases, resetting the phone apparently helps, but it ceases to work again after a day or two of use. To our knowledge, none of the homebrew fixes out there have been able to solve this part of the problem perfectly and permanently. The Captivate and Vibrant are both affected by this one; we're not sure on the Epic, but we're working to nail it down. What this means for you: for now, simply make sure you have "Use wireless networks" checked in your Galaxy S's settings under the "Location & security" menu. It won't get you the most reliable, precise location you should be entitled to, but it's a start -- and next month's round of firmware updates should hopefully take us the rest of the way. [Thanks, Carl]
Epic 4G review
Of the seemingly countless variants of the Galaxy S that Samsung's in the process of deploying around the globe, one stands out in a couple very unique (and important) ways: Sprint's Epic 4G. The Epic hangs on to a couple of the Galaxy line's most important characteristics -- namely the 1GHz Hummingbird processor and the 4-inch Super AMOLED display -- but adds in a sliding landscape QWERTY keyboard, support for the wickedly fast WiMAX network that Sprint shares with partner Clearwire, and a handful of other notable one-off customizations. We've already taken a look at two of the other US-bound Galaxy S models -- AT&T's Captivate and T-Mobile's Vibrant -- but it shouldn't take more than a quick glance at the Epic to tell you that this is a very, very different beast. Becoming just the second WiMAX phone released in the States (and the first with a physical keyboard), this is a pretty critical release for Sprint at a time when its subscriber count is just starting to pick up after several quarters of decline -- and making things even more interesting is the fact that Sprint's first WiMAX handset -- HTC's EVO 4G -- is simply one of the best phones we've ever reviewed. In other words, yeah, you could say that the Epic's got a lot to live up to. Is it up to the task? Let's find out.
Sprint's product development guru bolts from yellow pastures, heads to greener ones
Look out, Sprint -- if you aren't careful, you might just end up pulling a Palm. Shortly after Dan Schulman, Sprint's prepaid business honcho, announced that he'd be leaving The Now Network for a position at American Express, product development guru Kevin Packingham has announced that he'll be packing out on Monday. The 39-year old is responsible for spearheading some of Sprint's most highly sought after products, namely the HTC EVO 4G and Samsung Epic 4G. He'll be leaving his Senior VP office in order to "run another company in Kansas City," but Sprint's remaining mum on what exactly that company will be. For what it's worth, a spokeswoman for the carrier confessed to the Wall Street Journal that the departures aren't a concern, and that "Steve Elfman, president of Sprint's network operations and wholesale business, and Fared Adib, vice president of product development and Mr. Packingham's lieutenant, will share oversight of product development."
Epic 4G coming August 31st for $249.99 on contract (updated)
Like your Samsung Galaxy S with a slide-out QWERTY keyboard and a dash of WiMAX? Sprint's website has finally spilled the beans: the Epic 4G will arrive Tuesday, August 31st for $249.99 on contract (after $150 instant rebate and $100 mail-in rebate). Oddly enough, we've gotten a number of screencaps from readers who see an August 20th date, one that coincides with an upcoming Epic 4G promo we caught wind of, but the press release definitively lists the 31st. No way to pre-order at this point -- reservations begin Friday, according to the press release -- but feel free to sign up for reminders. Whew, glad that mystery's finally solved. PR after the break. Update: With Sprint now offering two Android-powered 4G smartphones, you're probably wondering, Epic 4G or EVO 4G? Fortunately, Sprint's got a video laying out the differences highlighting the Epic's Super AMOLED display, keyboard, Samsung Media Hub movie store (available post-launch), and DLNA to wirelessly send pics and video to other DLNA devices in the home. Check it out after the break. Update 2: Although reservations for in-store pickup aren't set to begin until tomorrow, we've been tipped on a reservation link intended for premier customers. [Thanks, Miguel] Update 3: You can also preorder at Radio Shack on August 13th -- with the purchase of a $50 gift card. [Thanks to everyone who sent this in]
Epic 4G pre-orders starting today? (update: maybe not)
We've gotten several tips this week suggesting that pre-orders for Sprint's mighty Samsung Epic 4G should be starting today, though at the time of this writing, the page where reservations are apparently supposed to take place is just offering to take down contact information to find out more about the device. We're also hearing that reservations will be taken through the 17th -- though we wouldn't necessarily say that means the phone's launching on the 17th or 18th -- and only one reservation will be allowed per customer, which won't require any cash or credit card hold upfront. Oh, and if you reserve, be quick about picking it up, because you'll only have until noon the day after launch to pick it up. Meanwhile, keep refreshing that Source link! [Thanks to everyone who sent this in] Update: Android Police is reporting Sprint's official line which is that there are "no plans" for a pre-order today; for what it's worth, we're including the full text of the internal email that's been circulating after the break. Interestingly, we've also received a tip of a Sprint customer care email response echoing the same date, suggesting that they'd received the same communication at some point. Whether the pre-order was canceled or delayed at some point in the last 24 hours, we're not sure.
Samsung TV schedule points to Epic 4G in August?
On August 20th, at 4:30PM Eastern Standard Time, Samsung will show off the Epic 4G smartphone on their television support website. Why is this of interest to you? Simply because the last two times the company did such a thing -- for the Vibrant and Captivate, respectively -- these infomercials all but coincided with the phones' planned release date. We wouldn't go around making any wagers if we were you, but if someone asks you when we might see a Galaxy S with a physical keyboard, you'll be able to make a ballpark estimate instead of pulling numbers out of your hat. Don't know what we're on about? Read our full preview of the Hummingbird-laden device. [Thanks to everyone who sent this in]
Samsung's Epic 4G for Sprint looks to score FCC approval
Does this outline of a really awesome phone ring a bell for you? No? Well, let us toss you a hint: it's from Samsung, and it's got WiMAX. That's right -- what you're looking at is a Sammy bearing model number SPH-D700, which we believe to be the phone you know better as the Epic 4G for Sprint. The test report identifies the D700 as a "Cellular/PCS CDMA/EvDO Phone with Bluetooth, WLAN, and WiMAX," so unless Samsung's got another 4G phone for Sprint waiting in the wings, that sounds like pretty damning evidence to us -- especially considering that the ID label document's outline basically matches up with the real device. Interestingly, Sprint has yet to commit to a release date for the Epic, which leads us to wonder whether it was waiting for this to happen... let's hope. [Thanks to everyone who sent this in]
Root already working on Samsung Captivate, other US Galaxy S models
Normally, you've got to wait... you know, at least a few hours after a new Android phone's released for a root technique to pop up -- but thanks to the Captivate's lineage, hackers have already been able to get the ball rolling. Indeed, it turns out that the root method already employed on the European version of the Galaxy S works just fine on the Captivate and Vibrant, and presumably, it'll work just the same on Fascinate and Epic 4G with a minimum of modification. Reports are already trickling in that Market apps requiring root are working like champs, so we're feeling good about this one. [Thanks, Andrew]
Samsung's American Galaxy S phones pose for family portrait
Samsung's US team held a swanky event in NYC this evening to launch all four of its new US-spec Galaxy S phones in style. If you haven't been brought up to speed on Samsung's stateside Android invasion, the Captivate is headed to AT&T, the Fascinate to Verizon, the Epic 4G to Sprint and the Vibrant to T-Mobile. Each of the phones have 4-inch Super AMOLED screens, 1GHz Hummingbird Cortex A8 CPUs, and cams that can capture 720p video. We've already got detailed hands on impressions of the Captivate and Epic 4G, but stay tuned for Fascinate and Vibrant previews tonight. In the meantime, check out the family all together in the pictures in the gallery below. %Gallery-96583%
Samsung Epic 4G preview
We've seen our fair share of Samsung Galaxy S phones in the past few weeks, but the Sprint Epic 4G version (or the Galaxy S Pro, as we'd previously suspected it would be known) looks like it could take the cake. The phone has all the same specs as the others family members -- including a 1GHz Samsung Hummingbird processor, 5 megapixel cam, a 4-inch Super AMOLED screen, and Android 2.1 -- but it also boasts a front facing camera and a physical keyboard. So, is the new slider as epically amazing as we've been imagining? We got to spend some time with a unit this afternoon, so hit the break for some early impressions and a quick video. %Gallery-96576%
