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IRL: iPhoneTrip, PDP Afterglow headset and Western Digital's My Net Wi-Fi Range Extender
Welcome to IRL, an ongoing feature where we talk about the gadgets, apps and toys we're using in real life and take a second look at products that already got the formal review treatment. It's a mixed bag this week, with Zach trying out the SIM rental iPhoneTrip, Jason adding a budget gaming headset to his collection and Darren finding success with a Western Digital WiFi range extender. Turns out, it's thumbs up all around. Click through to see what we liked.
The extremes of technology customer service: how common sense and empathy create unmatched loyalty
Allow me to explain how two discussions started off in very similar ways, and ended... shall we say, differently. This is me, attempting to muster any sort of pleasantness in my voice at some ungodly hour of the morning on a Google Voice connection from Dubai back to the US: "Hey! I'm having to cut a trip short due to an emergency back home. I actually purchased a trip protection plan when I checked out online -- would it be possible to provide a refund for this flight now that I need to cancel it?" From here, I was told that this was too vague. That I would need medical proof of an injury or illness, and that if it were a pre-existing condition -- something like reoccurring cancer -- that simply wouldn't do. Oh, and if it's a home emergency, you'll need proof from your home insurance company that your abode is "uninhabitable." "So... I'm basically hosed here? This trip protection plan doesn't really protect very much, does it?" "... Do you want to file the claim?" "No. That's okay. Thanks for your time." It doesn't have to be this way.
iPhoneTrip (KeepGo) SIM rental review: the best way to keep your smartphone connected while abroad
In the seemingly unending quest to remain connected while traveling abroad, we recently decided to try yet another option when departing the US for a lengthy amount of time: iPhoneTrip. In a way, it sounds like the perfect solution. A single rental SIM, mailed to your address anywhere in the world, that you don't even have to return when you're done. There are claims of supporting "200+ countries," and if you don't have a smartphone or mobile hotspot at the ready, the company will rent you one of those, too. Of course, we've long since learned to take grandiose claims with an adequate amount of salt. Care to see how iPhoneTrip's rental SIM service stacks up against similar alternatives from Tep Wireless and XCom Global? Read on.
