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AT&T is the absolute bee's knees in customer care among the big four carriers. That's if you're listening to J.D. Power, anyway, which finds that longtime champion Verizon is no longer the best at solving its customers' problems. As a precaution, this study is rather narrow in scope and consid

1 year ago 0 Comments
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T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only th

6 years ago 0 Comments
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T-Mobile may have once been able to bank on J.D. Power's customer care survey to bolster its bag of bragging rights, but it looks like that's no longer the case, as Verizon has now finally edged it out, following a similar shift in J.D. Power's retail sales satisfaction survey last year. Not only th

6 years ago 0 Comments
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While this week's Blu-ray announcements from Best Buy and Wal Mart were big news, a study by J.D. Power and Associates shows that HD-peddlers across the retail landscape made the move to Blu back in January. Like a fleet of automatons, mystery shoppers sent into the field posed as new HDTV owners wh

6 years ago 0 Comments
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Who is your favorite U.S. wireless carrier? Jump onboard and compare your answers to winners (and losers) in the newest wireless rankings from J.D. Power and Associates. Overall winners for the six measured regions of the U.S. are now available from the popular rankings company. Note that the newest

7 years ago 0 Comments
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J.D. Power's 2006 U.S. Wireless Mobile Phone Evaluation Study (whew) has dropped, giving us a glimpse into the mind of the average cellphone-enabled American. What have we learned? In a nutshell, we apparently love us some cheap Sanyo clamshells. Allow us to clarify: from 2004 to 2006, the average h

8 years ago 0 Comments