last
Latest
Palm ranks last in satisfaction survey, no one surprised
We know it's probably going to be pretty hard to believe this, but according to a recent survey of mobile phone users, Palm ranks absolutely last in customer satisfaction. If you believe what the folks at ChangeWave Research have to say (and the 4,182 people they questioned), only 30-percent of Palm users reported being "very satisfied" with their device, while companies like Apple and RIM garnered 72-percent and 55-percent, respectively. Of course, considering current trends with the company, and the fact that it's just started paying out to users for repeated repairs on devices, this doesn't come as much shock. The report demonstrates that users are moving to smartphones at an alarming rate -- but with rankings like this, they're probably avoiding Palm devices. Guys, it might take a little more than Bono to fix this mess. Update: Our friends at Palm contacted us with some supplemental information which they wanted to get across concerning this research and related studies. According to them, two separate, third-party firms (Satmetrix and Russell Research) conducted studies which came to the opposite conclusion of ChangeWave's work. In their words: "The Satmetrix survey found that 65-percent of respondents rated their overall satisfaction with Palm as an 8-10 out of 10. Also, the Russell Research study found that 56-percent of respondents were either "very satisfied" or "extremely satisfied" with their Palm smartphone device."[Via Palm Infocenter]
Phoenix Wrong 4
We don't know how we missed this one, folks. After we presented the original trilogy of Phoenix Wrong flash skits back in September, we promised ourselves we'd check every nineteen minutes for the impending fourth installment. Well, despite our best intentions, PW4 simply slipped by our drooping eyelids on November 22nd. Damn!We'll make it up to you. Here's the link! Watch and be merry, o' future lawyers of America!
