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Samsung finds exploding Galaxy S III was due to 'external source', owner says it was a 'mistake'
Remember the melted Samsung Galaxy S III that surfaced in an Irish forum a few weeks ago? Samsung said they were looking into it and, along with a third party investigation, have decided it occurred as a result of "external energy" being applied to the device, not anything from within the phone itself. The damage is apparently consistent with the phone going in the microwave. The original poster dillo2k10 has posted an update on Boards.ie, indicating it was a mistake by someone else in an attempt to recover the phone after it got wet. The Samsung Tomorrow post linked cites a report from Fire Investigations UK finding that the phone itself was not responsible for generating the heat that caused the damage, so GSIII owners (and the pockets of their skinny jeans) should be able to breathe easier.
Report: iPhone 4 burst into flames, faulty USB port blamed
The above picture is from from Boy Genius Report, who claim they received it from an AT&T Store employee dealing with a customer who said their iPhone 4 had spontaneously burst into flames. As you can see above, the adapter cable is completely melted, and the iPhone's stainless steel antenna band is charred. The customer said his hand was burned, and the adapter cord itself burned up, too. The AT&T store in question was apparently out of iPhones at the time, but otherwise it would have gladly exchanged the unit for a new one. Supposedly the problem was in the USB port on the computer the iPhone was attached to, so this is likely an isolated incident, not a problem with any standard hardware. But the devastation is pretty amazing -- there must have been quite a bit of power flowing off into that USB cable.
Swede's iMac takes a burnin' and it's still turnin'
In what should be used by Apple as a testament to the solid construction of their computers, a Swedish man, Anders Norman, suffered a tragedy last Wednesday when his house burned down. To Norman's surprise, his iMac survived the conflagration despite being burned and partially melted. Norman's experience (translated from Swedish) follows: "Unfortunately, the whole house and all things in there completely destroyed, so even the iMac. What's funny is that it is still in operation. While damaged from smoke and dust and partially melted, but yet, however in operation. After I plugged in the burned power cord and wiped off the worst dust from the screen I pressed the melted start button. Imagine my surprise when the startup sound sings from the speakers! The screen turns on and the machine connects to the wireless network. The mouse works flawlessly and the scroll wheel as well. Firefox starts and I take up the article from the local magazine about the fire ... Fantastic! On Friday I bought a new iMac at the Apple Store here in Umeå, which I now rejoice." To see just how bad the damage was, take a look at this second photograph by Anders Norman that was shown on the Feber.se website: Thanks to TUAW readers Emil and Roger for the tip.
Apple most assuredly NOT slapping family with "gagging order" over iPod fire
Across the pond in the UK, in what may be a bit of a legal "lost in translation," an 11-year-old girl was using her iPod when, according to her, there was a hissing noise and an ominous pop. It rapidly heated, and then allegedly jumped 10 feet into the air. She was left with a melted mass of unplayable music. Needless to say, not usual iPod behavior. (To be fair, you might not be surprised at spontaneous suicidal combustion after asking it to play anything by, say, Paris Hilton, though there's no evidence the girl committed that particular crime against nature.) She and her father contacted Apple, seeking a refund for the presumably out-of-warranty iPod. Apple apparently agreed to return the purchase price of the iPod, and sent a letter to the family offering the refund, denying overall liability with regard to the incident, and included a standard confidentiality clause in it. This is where things went a bit off the rails. The little girl's father went ballistic, refused to sign, and soon enough, there was press coverage. The Times UK covered the incident, complete with photograph of the girl holding her toasted iPod, accusing Apple of slapping the girl with a "gagging order" and attempting to "silence" them, mafia-style. Whoa, there, Times. 1) This is no gagging order. As nice and evil and meaty as such an accusation sounds, a gagging order comes from a court and no court is involved here. It implies that Apple has gone after this family legally, and that there's been a hearing and a decision and a court order. Quite the opposite. This is just a regular, ho-hum contract between two parties, describing the things they want out of each other. While the family may be shocked they got a letter, from a legal perspective they should be shocked if they didn't get one. Apple doesn't feel like they've done anything wrong and isn't going to start admitting its products are combustion risks by returning money out of warranty, which is exactly what it would do it if gave money to these people without some sort of settlement agreement. 2) A confidentiality agreement is standard operating procedure. Sure, a letter filled with legalese is a little heavy-handed, but hey, the iPod was out of warranty and when a company agrees to give you money it doesn't feel it owes you, especially in a situation such as this one, it can very well request confidentiality you keep your trap shut about it going forward. It's standard practice even when the company thinks it probably does owe you money. No courts are involved, and litigation is spared where the parties would fight over whether or not the money is owed. And when a confidentiality agreement is sought, it's also pretty standard to remind the parties the possible consequences of breaching the agreement. Remember: no court is involved here and Apple and this family can reach whatever agreement they want. If the family wants an admission of liability from Apple, they remain absolutely free to pursue a lawsuit in which it will be determined whether or not Apple is at fault. And now, of course, having disclosed all the contents of the letter, Apple I'm sure has rescinded whatever refund it offered. The UK Times has vastly overstated the standard form letter that Apple sent to them when they sought an out-of-warranty refund. I suspect, however, that Apple could have averted this public relations issue had it said, "look, we're happy to give you your money back. We have no idea why that iPod went kablooey. It could be any number of reasons, including many that don't involve us at all. So if you want us to give your money back, we will, but you have to agree not to discuss it. Why? Because that way people won't think we make defective and dangerous products when it's not at all clear that we do, and giving you your money back is good business, not an admission of liability." And then, when a legal-sounding letter shows up in the mail, nobody is shocked.
Samsung P10 laptop battery "melts" in South Korea
Merely days after LG put the brakes on sales of its Z1-AE007 laptop due to suspicions of a faulty battery within, yet another lappie in South Korea is making headlines for its overheating, er, abilities. Reportedly, the battery in a P10 computer, produced in 2002, "melted" after inexplicably emitting smoke during use. The device managed to burn a bed and a certain part of the floor, but thankfully, no "big fire" was started. According to company spokesman James Chung, Samsung is now "checking details of the incident," but the actual manufacturer of said battery has yet to be revealed.
Xbox 360 gets left on stove, melts, still works
Though you'd probably expect the – ahem –ring in the side of this console to have been caused by an overheating Xbox, in a surprising turn of events, it was actually caused by, well ... idiocy. In his own words, "Well the ethernet cord we had to connect the 360s was too short, so we moved a 360 from standing up next to the TV to laying on its side on the stove." Yeah, on the stove that you cook with, so it's hard to be surprised when someone smelled melting plastic and then "whammo", melted gaming deluxe, without cheese.You'd expect this to turn into a sob story about how this band of gamers was plum outta luck with one console down, but ... the thing still works. We're not sure how considering this is the same console that melts down without the assistance of open flames, though we're guessing that hole in the side just gives it plenty of extra air.Anyhow, Engadget has more deets and pix, check it out and remember to keep your consoles out of the kitchen, even if you're playing Cooking Mama.[Thanks, Ty]
