monoclegate
Latest
EVE Vegas 2014: Getting players involved in EVE's development
Back in 2011, EVE Online developer CCP Games was rocked by controversy when players outraged over the Incarna expansion's microtransactions and CCP's indifference to player feedback spoke with their wallets and quit the game. In what became known as the monoclegate scandal, an estimated 8% of players quit, and CCP eventually laid off 20% of its staff worldwide. Some tough lessons were learned about keeping players looped into the development process, and CCP began involving players more closely in the development process. At EVE Vegas 2014 today, developer CCP Fozzie looked at the ways that CCP gathers ideas and feedback from the community. As a sandbox MMO with a very dedicated community, EVE is in the interesting position that many of the players know more about the game than the developers themselves and can identify problems with ideas very early in the development process. Plans are now announced earlier in development to gather feedback, some new features are now made optional on release to gauge usage, and failed ideas will even be rolled back if necessary. During the talk, Fozzie confirmed that each SCRUM team within CCP focuses on one particular area of gameplay and that player ideas are often brought into internal meetings for discussion. A new rig named the Higgs Anchor is even being introduced based on player suggestions; it will decrease movement speed by 75% but increase agility to make it easier to align to warp out if hostiles approach the player's location. If this level of player participation keeps up, hopefully disasters like monoclegate will never happen again.
Ask Massively: Developers, players, and respect
Welcome back to Ask Massively We're pleased you could join us on the deck of the Massively yacht for today's edition. You should really try a mojito. It's the best. In between drinks today, we're talking about respect -- the earned kind, not the given kind. Don't worry; I'm not talking about respect you have for us or even for each other. (We all know that's non-existent.) I'm talking about the respect game studios have (and don't have) for MMO gamers in general.
The Perfect Ten: Absolutely ridiculous cash shop selections
This past week, the Money Gnomes at Turbine tested the waters with the idea of selling a $50 horse in Lord of the Rings Online. Oh, not just any horse, mind you: It's a toy hobby horse. For $50. The representative who asked for feedback on the item and price-point probably caused herself internal hemorrhaging by stating, "This is not a joke." The fans responded, "Of course, and the sky is made out of blue cheese." At the very least, it allowed the more creative players to come up with humorous expressions of incredulity. The fun finally came to an end when the studio announced that the "experimental" price point was a failure. Of course, this is by far not the first time a game studio's attempted to sell a ridiculous item, an item with a ridiculous price point, or both combined. If you sell it, after all, the rubes will come. So in the spirit of a $50 hobby horse that costs something like $20 in real life to acquire, here are 10 completely ridiculous items that we've seen in MMO cash shops.
EVE Evolved: Lessons from 38 Studios
This week we heard the news that Kingdoms of Amalur developer 38 Studios shut down and let go all 379 full-time staff. It's always a tragedy when good developers are made jobless, especially if the job losses come out of nowhere and hit people who have only recently been hired. 38 Studios was still hiring people shortly before it collapsed, and some of those recent hires were ex-CCP developers who were part of the 20% of staff fired at the end of last year. The shutdown of 38 Studios is a sobering reminder of the problems in EVE Online's development that led to monoclegate. Both studios were mismanaged, with the jobs of hundreds of developers gambled on the outcome of poorly researched business decisions. EVE Online thankfully survived CCP's failed microtransaction gamble, but 38 Studios' Project Copernicus may never see the light of day. In this week's EVE Evolved opinion piece, I look into the similar circumstances that forced CCP Games and 38 Studios to fire staff, and draw some lessons from them for which I believe the industry should take heed.
EVE Evolved: Development on EVE in 2012
Following the summer drama that came to be known as monoclegate, the past six months have been challenging for EVE Online's players and developers alike. When players learned that cash-shop clothing was priced higher than its real-life equivalent, the quirky story of the $80 monocle swept across gaming blogs like wildfire. The story's tone soon turned a great deal more sinister with the leak of an internal company newsletter titled Greed is Good, and a second leaked memo from CCP's CEO added more fuel to the flames. Ultimately, players spoke with their wallets; subscriptions fell by at least 8%, and with no financial backup plan, CCP was forced to lay off 20% of its staff worldwide. The staff members who remained were faced with the task of turning things around, and with the feature-packed Crucible expansion, they did so spectacularly. In just a few short months, hundreds of high-profile features, graphical overhauls, and quality of life improvements breathed new life into a neglected universe. I think most players recognise that this has been a genuine turn-around from within CCP, but some are still skeptical that the company has really reformed. The question on everyone's mind is whether CCP can really keep up this quality of development in the coming year as it delivers two full expansions and integrates EVE with DUST 514. Perhaps nobody is better qualified to assess that than CSM delegate and former CCP game designer Mark "Seleene" Heard, who recently attended the December CSM summit and witnessed first-hand the aftermath of monoclegate and Crucible's development. In this week's EVE Evolved, I delve into Mark's CSM Summit report to find out how development at CCP has changed, what we can expect in 2012, and how monocle-gate has affected CEO Hilmar Veigar Pétursson.
The Perfect Ten: Most significant MMO stories of 2011
2011 was an odd duck of a year for MMO news. A huge chunk of the year felt devoid of significant releases, but that was mitigated somewhat by the major launches of RIFT and Star Wars: The Old Republic. Titles got shoved back to 2012 or beyond, MMOs that we thought never would go free-to-play did, and the industry continually surprised us with revelations, ideas, and controversy. So in my last Perfect Ten of 2011, I put together the 10 most significant MMO stories of the year. Ten seems like an awfully small number for such a great big field, so I had the rest of the staff members chime in with their nominations just to make sure I wasn't too off-base with any of these. It was a whopper of a year, and Massively was there for all of it -- the ups, the downs, the queues, and the QQs. It's time to wrap it up with a pretty bow and dedicate it to the history museum!
EVE Online monument commemorates the summer riots
Back in June, the EVE Online community reacted negatively to the release of a lackluster Incarna expansion and controversy over microtransaction prices. Complaints eventually erupted into in-game riots with the leak of a company newsletter on microtransactions and an internal memo from the CEO denouncing complaints as noise. Players got together in trade hubs across the game to protest EVE's development direction, attacking a pair of invulnerable monuments outside the systems' major stations. As a nod to players' refusal to accept the status quo and force change, CCP recently altered the Jita monument that was the main focus of the summer riots. The statue now stands destroyed, and its plaque congratulating Heinky and Shin Ra of Burn Eden for solving a riddle contest several years ago has been changed to the text below: "This was once a memorial to the winners of a riddle contest sponsored by late entrepreneur Ruevo Aram. After standing proud for half a decade, it was destroyed in late YC113 by capsuleers who were staging a mass uprising against an intolerable status quo of intergalactic affairs. Today, the ruins of this once-great work of art stand as a testament to the fact that change is the universe's only constant." The change is currently only live on the test server, but will likely come to the main server on November 29th when the Crucible expansion launches. Thanks to Drew for the tip!
EVE Evolved: The human casualties
This time last year, EVE Online developer CCP Games was an untouchable powerhouse in the games industry. In addition to servicing around 350,000 EVE subscribers, the company was also developing the World of Darkness MMO and the full scale MMOFPS DUST 514 set on the planets of EVE. Everything seemed to be going fine, but with the release of Incarna at the end of June, CCP faced the biggest crisis in the company's history. Due to a series of missteps and internal leaks that has come to be collectively known as Monoclegate, player confidence in CCP plummeted to record low. Following the CEO's recent letter of apology promising a refocusing of development on in-space EVE features, news of highly requested features due for inclusion in EVE has gone a long way toward restoring confidence in CCP as a developer. With the return of ship spinning earlier this week and news of updates from hybrid turret rebalancing and implants being added to killmails to the release of the player-designed Tornado battlecruiser, the process of refocusing on EVE is well underway. Unfortunately, the good news of upcoming gameplay updates has been marred by the sobering reality that over 20% of CCP's worldwide staff have been laid off as part of the refocusing effort. In this week's EVE Evolved, I look at the human casualties of the recent EVE drama and speak to an insider at CCP about what's going on within the company. Unless quotes or facts in this article are specifically attributed to this insider, they are my own views and opinions based on publicly available information.
EVE CEO: 'We are back in the spaceship business' [Updated]
CCP's damage control tour continues, and the latest stop is Eurogamer. CEO Hilmar Petursson recently sat down for a lengthy interview with the website and offered up what should be music to the ears of disgruntled EVE Online veterans. "We're really focused on making kick-ass EVE expansions in the more traditional way that we've done so many times in the past. What becomes of the store and Incarna is something that's not a big priority right now," he said. Petursson also has some interesting things to say about his own accountability during EVE's turbulent summer and the role of the player-run Council of Stellar Management. "I'm starting to get feedback from players that they worry the CSM is too pre-occupied by a certain playstyle. That might mean we may need to change the structure, but definitely the CSM has worked as a feedback tool greatly throughout the years," he explained. Head to Eurogamer for the full report. [Update]: Petursson made similar remarks, and also touched on the recent CCP layoffs, in an interview at GamaSutra.
GDC Online 2011: CCP talks community management
As we all know, every MMO has its share of crises. They can range from an unpopular game nerf to bugged content to full-out server meltdown. Ironically, CCP Community Manager Valerie Massey submitted her plans for a GDC Online talk the day before, as she put it, "all hell broke loose at CCP." From that point on, the devs "were out of the frying pan and into the fire" over and over. In all, Monoclegate and the Incarna problems were two months of one PR disaster after another. When it comes to crisis management, she stressed that it's not an exact science, that it's hard to pick apart post-analyses, and that one CM's experience is very different from another. She chose to use Tylenol as a key example of correct response to crisis. Back in 1982, a killer inserted cyanide into Tylenol bottles, thus murdering several people. Tylenol wasn't at fault, but the company reacted correctly by pulling all bottles from the shelves, recalling the product, adding tamper-resistant packaging, and discounting prices after the fact. The company's quick action restored the trust of the consumers. Who did it wrong? BP. That company shirked responsibility, waited two days before making a statement, lied about the extent of the damage, and failed to execute a clear clean-up plan fast enough. In a crisis, whether it's in game or in real life, the key is to prepare in advance.
GDC Online 2011: CCP on virtual goods in EVE Online
Remember Monoclegate? CCP sure does, and at GDC this week, the company reflected on some lessons learned from its introduction of virtual goods to EVE Online. Associate Producer Ben Cockerill from CCP games offered a candid look at what the team learned through both player response and market data. While the initial launch of virtual goods in Incarna sparked a fierce objection on the forums and even in-game protests and riots, things have settled down quite a bit, and CCP seems confident that it is headed in the right direction now. Read on for a look at why virtual goods were introduced into EVE Online and what the team has learned so far.
CCP Games CEO issues letter of apology to EVE Online players
Just over three months ago, fans of EVE Online looked on in disbelief as the game they loved faced its biggest crisis of confidence since 2007's T20 developer scandal. The long-awaited Incarna expansion was pushed live with no multiplayer environments and only one race of captain's quarters. Players were forced to use the feature every time they docked, and it seemed that its only purpose was as a display case for overpriced cash-shop clothing. While players debated the controversial cash shop prices, a leaked company newsletter titled "Greed is Good" and a leaked memo from CCP Games CEO Hilmar Veigar Pétursson threw additional fuel on the flames. In a letter to the EVE Online community today, Hilmar delivered a humble apology for everything that happened. "The estrangement from CCP that many of you have been feeling of late is my fault, and for that I am truly sorry," he began. "In short, my zeal for pushing EVE to her true potential made me lose sight of doing the simple things right. I was impatient when I should have been cautious, defiant when I should have been conciliatory and arrogant when I should have been humble." The letter goes on to tackle everything from the removal of ship spinning and the release of the captain's quarters as a full expansion to CCP's plans for the future. In an accompanying devblog, CCP Zulu provided an impressive list of in-space features aimed for the winter development period. The list includes the long-awaited hybrid weapon balance changes, assault ship bonus reworks, capital ship rebalancing, and even iteration on faction warfare.
CCP releases EVE's emergency CSM meeting minutes
There's no drama like internet spaceship drama, and the boohoos stemming from last summer's EVE Online Incarna expansion -- and the associated monoclegate controversy -- continue to make waves. CCP has finally gotten around to releasing the minutes from the "emergency" Council of Stellar Management meeting that took place in Iceland from June 30th through July 1st. According to CCP Xhagen, the lengthy delay was due to the fact that "it takes time to create a document that everyone can accept. It is important to keep in mind that CSM meeting minutes are not released unless both CCP and the CSM give their approval." The document summarizes the discussions and presents the brouhaha surrounding captain's quarters performance, the Noble Exchange, and CCP's future plans for virtual goods from the perspective of both devs and player representatives. The PDF ultimately serves as a useful summary of EVE's latest drama explosion, and you can read it in its entirety by following the link below.
DUST 514 may go true F2P in the future
While we've known that DUST 514 won't be as free as originally thought, there's still hope for a true free-to-play version to come. CCP's Hilmar Veigar Pétursson told GamesIndustry.biz that while PlayStation 3 owners will have to contend with a "cover charge" -- estimated to be between $10 and $20 -- before accessing the game for the first time, the company may drop it entirely in time. This fee is meant to help with the initial start-up costs for DUST 514, and will be refunded to players in the form of in-game currency that can be spent on unspecified in-game microtransactions. Pétursson isn't ruling out the possibility that the game might go completely free-to-play in the future, however: "You're really getting the game for free but you have to pre-buy credits in the beginning. We might go fully free-to-play down the line, but in the beginning we have a cover charge just to manage the initial launch of it. We have always been a big believer in growing up a social network behind the game in a slow and predictable way. Because we have seen that if you don't do that you can end up with a very unstructured experience, where there's no cohesion to the community. By growing it at the beginning we help to make a healthy environment initially." We first reported on this cover charge during last month's E3. Pétursson says that CCP will see how the cover charge plays out during the game's testing period. The company is just now recovering from a hotbed of controversy involving EVE Online's approach to in-game item sales.
The MMO Report: Oh come on can we please just drop it already edition
Welcome to this week's edition of The MMO Report. The first order of business on The MMO Report this week is Age of Conan: Unchained. Funcom's bloody MMO went free-to-play last week, and also released their new Blood and Glory PvP servers yesterday. Next up we have BioWare's latest class video for Star Wars: The Old Republic. It focuses on the Bounty Hunter class and details the progression options available to Boba Fett wannabes. And then it's... Oh, not again. Monocle-gate, okay? Do we really need to say anything else? Lastly, we come to the announcement that Blizzard's project Titan is going to be a casual MMO. Considering the fact that, as Casey puts it, many players consider World of Warcraft to be casual as it is, what this means for Titan is ambiguous at best. For the full MMO Report, including (for the first time in a while) Uncle Casey's Mailbag, jump on past the cut.
Interview with CCP CEO Hilmar Petursson discusses recent events
The recent EVE Online controversy over the direction CCP is taking with the game's development took the game's developer CCP Games completely by surprise. What started as a quirky story about virtual clothing being sold for more than real clothing rapidly got out of hand with the leak of an internal company newsletter discussing previously rejected ideas for gameplay-affecting microtransaction options. The ensuing controversy quickly escalated with the convenient leak of global company email from CEO Hilmar Petursson and CCP's abject silence in response to player concerns. CCP eventually released joint statements on the contentious issues with EVE's democratically elected player advisory council, followed by a thorough press conference to address any concerns not handled in the statements. The only person we haven't heard from yet is Hilmar Petursson himself. In an interview with gamesindustry.biz today, Hilmar answered some frank questions on recent hot topics ranging from feelings inside CCP following the leaks to the company's reasons for implementing microtransactions now. At popular EVE fansite Failheap Challenge, players have posted a transcript of the interview and have begun discussing the issues it addresses. The discussion highlights that this interview was performed the day before the CSM met in Iceland for its emergency meeting and so represents Hilmar's views before that event. Among the important answers is confirmation that CCP has a commitment to discuss all future microtransaction options with the CSM before implementation, something players have been asking for since the initial statement came out.
Free for All: EVE drama due to bolster waning TV soap schedule
Much was said recently about the latest EVE Online "drama." If you've talked and written about MMORPGs as long as I have, you'd be very rich if you were paid a nickel every time you heard the word. Drama, when applied to the world of MMOs, ends up feeling like a funeral for an insect... more than a little dramatic. As someone who has played EVE a bit off and on (I have a six-year-old account, but only a 10,000,000-SP character), I was more than a little surprised at the response -- but not really surprised. In fact, the recent drama -- hell, any EVE drama -- comes off as rather humorous. The same thing happened when World of Warcraft began selling the infamous sparklepony or when Lord of the Rings Online decided to sell a special skeleton steed in its cash shop (I was lucky enough to get one during the holiday event). Players screamed that they would be canceling, that they would protest in some form or another, and that they would never buy a product from the developer, go anywhere near anyone who shared the same name as any of the developers, or even utter the name of their poor, lost avatars again. Yet, here we are. Every time something like this happens, it happens for a few distinct reasons. Click past the cut and I'll fill you in.
EVE Online press conference answers vital questions, transcript inside
After what should have been the celebrated release of the long-awaited Incarna expansion last week, the EVE Online community erupted into flames. The controversy began when players realised that the vanity clothing items in the game's new cash shop were ridiculously overpriced. The $68 monocle became a centerpiece that the media latched onto, in the same way that World of Warcraft made the headlines when Blizzard had the audacity to sell a $25 mount. The story should have ended there as a piece about a crazy Icelandic game company selling virtual clothing for more than real clothing. Unfortunately, some conveniently timed leaks from inside CCP caused this simple issue to escalate to the point of panic, causing in-game riots and a significant number of subscription cancellations. The company's silence on the simple question of whether non-vanity microtransactions would be introduced was seen as an admission that gameplay-affecting items would end up in the cash shop. CCP flew the Council of Stellar Management, EVE's democratically-elected player representative body, out to Iceland for an emergency meeting last week. The result of the meeting was a joint statement between CCP and the CSM addressing all of the major concerns players had. Last night, CCP ran two press conferences over Skype to give EVE fansites and the gaming media a chance to ask additional questions that weren't covered in the official statement. Skip past the cut for our in-depth three-page transcript from the gaming media press conference, including answers to several pressing questions sent in by Massively readers and some great issues raised by other participating members of the press. Comments can be posted on page 3.
The Tattered Notebook: Looking back at RMT through a futuristic monocle
As I logged into EverQuest II this past week, I was greeted with a promo to redeem my free festive sparker. Sorry, make that my FREE festive sparkler. Anyway, as part of the promotion, I could visit the Marketplace, scoop up my sparkler, and then use it to participate in the lighting of fireworks at the major cities in Norrath to receive place-able fireworks for my house or guild hall. I have to say, it was an odd moment. First off, I had to pause to make sure I hadn't accidentally logged into my Free Realms account that I play with the kids because sparklers and fireworks seem more appropriate there. Second, I was trying to recall a time in EverQuest II when an in-game quest, tied to a live event no less, actually required possession of an item from the Marketplace. In EQII, we've come a long way when it comes to cash shops and microtransactions, and EVE Online's recent controversy surrounding the Noble Exchange really puts things into perspective. In this week's Tattered Notebook, we'll look back on EQII's RMT evolution -- through EVE's ill-fated monocle.
CCP responds to monoclegate, reaches consensus with players
This has been a difficult week for EVE Online developer CCP Games, with massive controversy hitting the media surrounding what should have been a momentous expansion release. The first stage of the eagerly awaited Incarna expansion went live this month, bringing with it the new captain's quarters. Unfortunately, simple complaints over some very overpriced microtransactions soon escalated into outright panic and even in-game riots with the release of an internal company newsletter and subsequent internal email casting doubt on the game's vanity-only microtransaction policy and its development direction in general. A devblog released in response to the issue only served to make things worse, so CCP opted to fly the game's democratically elected Council of Stellar Management to Iceland for a series of emergency meetings to get a handle on the situation. Those meetings were concluded yesterday, and both the CCP and CSM made statements today to clarify the decisions reached. During the meeting, the CSM negotiated on behalf of the playerbase to hammer out an agreement on EVE's microtransaction policy, overheating issues with the captain's quarters, and other recent hot topics. Skip past the cut to watch the video accompanying the statement, and head over to the EVE devblog to read the official statements. If you have any further complaints or issues relating to the recent controversy, please mail them to brendan@massively.com or leave them in a comment and I'll do my best to ask the CSM delegates or pose your questions to CCP at Tuesday's upcoming press conference.
