Skip to Content

AOL Tech

problems posts

Poll: Has iPhone OS 3.1 screwed up your phone?


It's pretty much as reliable as the sun: a new iPhone OS update generally leads to at least a handful of issues. But iPhone OS 3.1, which was made available on September 9th, seems worse than most. We've seen tip after tip pour in, and we've watched Apple's support forums grow increasingly ugly with irate iPhone users dealing with horrid battery life, random shut downs and the occasional screen freeze. A few of our own have also experienced some of these quirks, though others have escaped without a scratch. So, we're putting it to you all -- has the latest iPhone update borked your handset? If so, in what way?

Has iPhone OS 3.1 screwed up your phone?

White iPhone 3GS reportedly overheats, turns a browner shade of white

Right after its launch, we noted the sundry problems reported by new iPhone 3GS owners, but this is the first time we've heard tell of this specific one... and it seems like a doozy. It's unclear exactly what caused this, but what is apparent is an unattractive, brownish / pinkish discoloration on the above handset. The user claims it was caused by overheating during a period of using the GPS and 3G of the phone. Either way, it looks pretty crummy now, doesn't it? What about the rest of you with new, white iPhones? Anything to report? One more shot of this looker after the break.

Palm Pre trouble roundup


So we've been doing this whole gadget blogging thing for a while now, and we've noticed a timeline trend with these major, buzz-filled launches. They tend to go something like this:
  • T minus 2 hours: lines reach critical mass across the country; odds are you'll find some of us in those lines. Camaraderie amongst line-waiters is at a high, but it's a guarded emotion -- the scene'll turn ugly the second inventory runs out.
  • T minus 30 minutes: for morning lines (particularly those where folks have waited overnight), store managers come out and offer coffee and pastries. Anything less is uncivilized -- don't hesitate to complain.
  • T minus 0 minutes: the gizmo goes on sale.
  • T plus 1 hour: the first teardowns and cost estimates hit the web.
  • T plus 4 hours: mass (or at least loud) complaints of manufacturing defects, bugs, and shortcomings start cropping up.
It's still too early to tell whether the Pre is more, less, or equally as defective as any other blockbuster product in recent memory, but as you might expect, there are plenty of issues being sporadically reported in the first weekend of availability and it'll be interesting to see how Palm spins and handles them. Here are a few we're tracking:
  • A good number of early adopters are reporting "splotchy," distorted, or discolored displays (we've seen reports of dead pixels, too, though we'd actually be more weirded out if there weren't). See examples here, here, and here.
  • We've also heard reports of unexpected system shutdowns (like those reported in the LAPTOP piece above) that require a battery pull to resolve. We're hearing that you can also patch this up by holding down the power button and toggling the ringer switch three times, but your mileage may vary. If we had to guess, this'll be fixed up with a firmware update at some point, which really drives home the value of OTA capability.
  • Text fields in the web browser don't seem to support symbols that aren't on the keyboard (that is, symbols you need to hold down "Sym" to access). We've independently verified this one, and it's nasty -- it'll be particularly bad once the phone launches internationally, so we'd also expect this to be patched sooner rather than later.
If you've noticed anything else, drop us a line in comments -- we think Palm and Sprint are both motivated to make this launch a smooth one, and something tells us their ears are firmly planted to the ground right now.

[Thanks to everyone who sent these in]

Multi-touch display giving Dell Latitude XT users fits?


Dell's Latitude XT is a pretty special piece of equipment, namely because it boasts multi-touch capabilities while being a Tablet PC. Unfortunately, it seems that quite a few users are growing increasingly frustrated with the touch-lovin' screen, with GottaBeMobile going so far as to call Dell out to remedy the myriad issues with its N-Trig digitizer. Among the problems are "digitizer not found" errors upon restart, a digitizer that won't work properly without a few reboots and a nice selection of applet loading errors to top things off. It seems the readers of the aforesaid site aren't faring too well either, with the forums filling up with folks eager and willing to yell "amen!" and "me too!" Are you also experiencing wonky N-Trig problems? Are you fed up with Dell's public silence on the matter? Or have you figured out a solution that you've been keeping all to yourself for the past seven months? Chime in down below.

Poll: Is iPhone firmware 2.1 breaking fetch for email accounts?


Just when you think you've escaped the darkened woods of firmware 2.0.2 and previous ilk, along comes 2.1, wrapped in faster-loading-contacts-finery to convince you all is well in the iPhone world. That isn't entirely the case, it seems, if you're user of POP or IMAP mail accounts which are set to fetch messages. Apparently, a maddening bug exists in the new software which -- in the interest of battery power conservation, we assume -- stops the device from pulling down new emails while sleeping... unless the phone happens to be plugged in and charging. An ever-growing thread on Apple's support forums has been barraged with reports of the problem, and editors here at Engadget have certainly felt the burn. So we're putting the question to you, dear readers (and hoping the folks in Cupertino are paying attention). Are you noticing email issues with firmware 2.1? Let us know in the poll below!

[Thanks to everyone who sent this in]

Is iPhone firmware 2.1 breaking fetch for email accounts?

Is your Samsung Instinct acting up?


At first, we figured our Instinct here at Engadget HQ had just woken up on the wrong side of the bed, but we're now receiving a flood of tips from individuals nationwide having the same issues. Put simply, it seems that certain data services are thoroughly borked, with our Weather app being unable to refresh for at least the past 18 hours (some are reporting even longer). Additionally, we're hearing that folks are having to manually refresh their email and deal with all sorts of error messages when attempting to use any of the data services. So, what gives? Are you having data-related issues with your Instinct? C'mon Sprint, this is your best-selling EV-DO device of all time -- it'd be nice to have it working for the weekend. Oh, and great job showing all those angered iPhone 3G users that your network doesn't have issues, too.

[Thanks to everyone who sent this in]

Are OLPC XO keyboards having widespread problems?


The OLPC XO -- it's all rainbows, hugging, and laser beams of learning, right? Maybe not, kind reader. Apparently, users of the diminutive, educationally themed laptop are experiencing a rash of "stuck key" issues which are causing tons of headaches (and possibly some heartbreak as well). It seems that keys are becoming stuck in activated positions, and / or are being triggered by key presses nearby. The company is aware of the problem, but can't pinpoint a single cause, as the components are made by a variety of manufacturers. For now OLPC is asking customers to RMA the laptops so they can get the repairs they so desperately need, though we're not sure how this is going to play out in the developing areas where the XOs are being rolled out. Well, they can probably just take them to the hospital.

T-Mobile's prepaid refill system goes down; free minutes for all


File this under extremely annoying. According to T-Mobile, all systems for re-upping users prepaid phone minutes (online, phone-based, and refill hotspots) are not only currently inoperable, but have not been functioning correctly for the past three days. As a result, no minutes can be added to customers phones, but T-Mobile says that users of its prepaid service can continue to make calls from their phone with no charge until at least 11 pm tonight, even if they have no minutes remaining. The company hopes to correct the problems they're having by this evening, and we'll bring you more info as it becomes available. In the meantime, use this freebie to catch up with grandma!

Update: Just to clarify, as far as we know this problem is affecting T-Mobile customers in the US. Also, the representative with whom we spoke said that calls would be free until 11 pm -- we have yet to hear an official announcement, however, so proceed with caution.

[Thanks, Eric]

Irate would-be Lenovo customers seeing delays on ThinkPad T61

Your idea of the Lenovo buying experience has probably been all but tainted if its latest ThinkPad T61 was, er, would have been your first machine from the company. According to an incredibly long thread over at Notebook Review, more than a few would-be customers are getting progressively angrier as each passing day goes by without any sign of their new laptop. Apparently, a number of manufacturing hiccups are delaying the process, and some users are even reporting ship dates into the first week of September. Moreover, it seems that some loyal users even received consolation emails that tried to explain the delays and apologized by offering up a free accessory and a chance to easily cancel the order. So if you've had a T61 on order since day one and weren't already aware of all this behind the scenes turmoil, do yourself a favor and take a very deep breath before hitting the read link.

[Thanks, Craig]

Sony ups PlayStation 3 firmware to v1.7, PSOne titles not faring so well


Another PlayStation 3 firmware update, another list of issues. Unfortunately, this seems to be somewhat of a recurring theme, and while users may not have found issues with last month's refresh, the v1.7 isn't as kind. Reportedly, the latest update enables the PS3 "to play PSOne titles that are already saved on your PSP," but numerous sources are suggesting that the feature, um, doesn't work. On a lighter note, PSOne and PS2 dual shock controllers will now shake, rattle, 'n rumble when connected to your PS3, and those with PSPs sitting around can also hit up v3.4 (required for the PSP-to-PS3 playback) on their handheld machine. So, dearest readers, we'll point the question at you: is your recently update PS3 playing nice with those PSOne selections?

[Via Joystiq, thanks to everyone who sent this in]

Screen flickering problem plagues MacBooks

MacBook owners just can't seem to get a break, it seems. The loveable laptops have had a handful of problems since their debut, ranging from the random shutdown syndrome (which was later fixed), to the whirring moo problem (also fixed), to the discoloration issue (yep, fixed), to the plastic cracking crisis (no idea what's going on there). The latest problème du jour apparently has to do with flickering screens, which seem to crop up on an unpredictable basis, but might possibly be triggered by high CPU load. Apparently this issue has been discussed on Apple's own web forums for months, but the particular thread was recently locked for no reason, reports AppleDefects. Further, other Mac sites, including MacinTouch and O'Grady's PowerPage, are reporting similar problems with older PowerBook and MacBook Pros. Hopefully this will all be swiftly resolved with a firmware update in short order. A sample video of the problem can be found on the next page.

Read - AppleDefects
Read - O'Grady's PowerPage
Read - Apple forums

[Via The Inquirer]

Sony begrudgingly promises fix for PS3 720p output issues

Apparently Sony's kicking off an early Thanksgiving break tomorrow, as they seem to be exhausting themselves today in preparation. After breaking the news that PSP Spots are US bound, floating the PSP 3.0 firmware out, and probably dealing with that massive invoice they just received from Thomas Menino and friends, the company is issuing a quasi-promise that the 1080i / 720p output problems plaguing some distraught PS3 owners will be fixed. Interestingly enough, Sony places a slightly unbelievable amount of blame on "antiquated HDTVs," as if having an HDTV that supports 720p is some sort of hidden requirement to operate a PlayStation 3. While we fully understand that most HDTV sets purchased today will indeed play nice with 720p signals, where's the love for folks who snagged those first generations sets produced by yours truly? According to Sony, a fix is on the way, but it doesn't sound like you'll be getting served with a smile.

TiVo Series3 + plasma TV = big problems


So you just paid $800 for your brand new Series3 TiVo ($1,000 if you transferred your lifetime subscription), waited patiently as the morons from the cable company tried to get their heads around installing CableCARDs in a non-TV device, and finally sat down on your couch to begin recording and commercial skipping all that great HD programming -- just to find out that your damn TiVo remote doesn't work! As many home theater aficionados know (first-hand, unfortunately), plasma TVs emit a significant amount of EMI and RFI signals from their surfaces that can confuse nearby IR sensors and render them useless, especially if your home theater gear juts out in front of the display. Well this problem has been happening in spades to new Series3 owners, as the box's IR receiver seems especially sensitive to other frequencies, so much so that they often need to press a button 10 to 15 times for a command to actually register. TiVo seems to be aware of the issue, but has not yet offered a solution, which is why the good folks who frequent the TiVo Community forum have put their heads together and come up with several effective workarounds. The most ghetto of these fixes involves attaching a tiny opaque "hood" around the box's sensor window, so that plasma interference can't go through but line-of-sight remote commands are still received. Since you probably don't want an ugly piece of cardboard hanging off of your beautiful $800 device, forum user "lightspeed" has come up with a slightly more difficult but much more aesthetically pleasing alternative: after carefully disassembling your Series3, you simply need to attach 6 to 8 small squares of GLAD Press 'n Seal to the inside of the IR window on the front face plate, which will serve to shield the sensor from the bad signals but let the good ones get through. Good job, intrepid TiVo devotees, but what we wanna know is: out of all the folks who beta tested this product, was there not even one of them who used it with a plasma and could have caught this problem much sooner? TiVo: makes a great product, but needs a little help in the e-commerce and quality assurance departments.

Read- Problem
Read- Fix
Read- Fix pics

Bug-fixin' iTunes 7 upgrade on the way?

Most of the Apple fan base is busy chatting about the latest iPod releases, the possibility of laptop spec bumps, and the when-the-hell-is-it-coming-already iPhone, but not all is well and good in Macland, as certain folks have been experiencing all sorts of problems with the just-released iTunes 7. Issues range from broken podcasts to unrecognized hardware to crappy-sounding audio, and although some of the bugs have seen successfully troubleshooting from crafty consumers, everyone is still waiting on word from Cupertino as to how it's going to address the multitude of problems. Well for those of you who've been forced to listen to your old transistor radio for the last few days, AppleInsider has some potentially good news, claiming that people with "ties to Apple" say that the company is well aware of the many glitches (as well as the public outcry) and are "toiling feverishly" on an update -- as in, both Mac and Windows users can expect version 7.0.x ASAP. We bring you this news not only to buoy your spirits in these times of despair, but also as a heads up to certain individuals in the programming community; after all, since QTFairUse struck back so quickly at iTunes 7, don't think that Steve and friends aren't spending at least some of their time trying to break that annoying little piracy-enabling patch for good.

Blu-ray camp can't get 50GB titles to work?


Most new technologies have some teething problems as the early kinks are worked out, but it seems like the Blu-ray camp is experiencing more than its fair share of growing pains -- first the delays, then news that the supposed format-savior PS3 might price itself right out of the market, and finally the revelation that first-gen BD-P1000's were shipping with a picture-degrading chip. Well now it appears that there's even more bad news for Sony's pride and joy, as The Digital Bits' Bill Hunt is confirming what many people already suspected after reading their P1000 manuals: the $1,000 player, as currently configured, will be unable to support movies on upcoming 50GB discs. Hunt cites multiple anonymous industry sources in reporting that Samsung is still having problems getting 50GB discs to work on its machines -- production titles weren't even available to test before the players launched -- and that both Sony and Pioneer are experiencing the same issues with their upcoming products. Luckily for current P1000 owners, it seems that this incompatibility is of the type that will eventually be solved by a firmware upgrade, but until that time, movie studios have been forced to delay longer titles like Lawrence of Arabia and Black Hawk Down -- no doubt frustrating some consumers. With so much on the line here, it's clear that this issue will be resolved sooner or later; however, with the HD DVD camp already offering cheaper (and more) hardware, a larger media selection, and garnering better initial reviews than Blu-ray, it's not clear how much time is left before the so-called format war begins leaning decidedly in HD DVD's favor.

[Via HDBeat]
Zune HD ExposedHTC Hero: Android Evolved
Follow us on TwitterEngadget Video



AOL News

Joystiq

Download Squad

TUAW

Daily Finance

Asylum

Autoblog

Switched.com

FanHouse

Autoblog Green