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Engadget Investigates: Samsung Nexus S 4G WiMAX performance issues
In Engadget Investigates, we explore major issues, working with tech manufacturers and service providers to improve your experience with the gadgets we've all come to depend on. If you'd like us to look into an issue, please send us a tip, including "Investigate" in the subject line. Samsung's highly-anticipated Nexus S 4G joined the WiMAX family this month, pairing Google's popular Nexus handset with Sprint's 4G network. But with the honeymoon over, customers have noticed that the Gingerbread device isn't living up to Sprint's former flagship mates, such as the Epic 4G, with last year's model besting the new guy on both speed and network reception tests. Customers also noticed issues with battery life, though so far we've found it to be consistent with other WiMAX smartphones. We took both out for a stroll around New York City, and on a quick weekend getaway to Miami Beach, and we're sorry to report that we've confirmed your fears about performance. Sprint and Google have confirmed that they're looking into the performance issues, and we hope they can patch things up with some over-the-air update therapy, but in the meantime, jump past the break to see what we found.
How would you change Apple's iPhone 4?
We know, half of you aren't even going to read past the headline before you start angrily banging away about Apple's admitted antenna gaff and the still-not-totally-fixed proximity sensor, but we're urging you to look deeper. Think harder. Critique your criticisms. In all seriousness, Apple's iPhone 4 garnered more attention (negative or otherwise) than any other phone released this calendar year, and for good reason -- in fact, Apple itself had to hold an emergency press event just to announce what could've been announced in a PR blast: everyone's getting a free case. That said, Cupertino has still managed to move millions of units in just a few months, and that demand doesn't seem to be dropping off at any significant rate. If you're one of the lucky (or unlucky) ones that have managed to procure Apple's latest iPhone, we're overly anxious to hear your thoughts on changing it. How would you have addressed the antenna issue? Would you have preferred a less drastic departure from the 3GS form factor? Would you have offered more colors than white and black? Thrown in Bluetooth 3.0 for kicks? Go ahead, the floor's yours -- just don't abuse it, cool?
Best Buy to offer free invisibleSHIELD 4fix to aggravated iPhone 4 owners
It's hard to say for certain what exactly this flyer means, but it sure looks as if at least some iPhone 4 owners will be able to snatch a free invisibleSHIELD 4fix (valued at $9.99 or so) from their local Best Buy. Based on a number of tips that we've received, we're getting the impression that the yellow-tagged retailer could be handing out (and installing) completely free side coverings for any iPhone 4 owner that waltzes into a store, presumably as a proactive measure to fend off returns or to upsell consumers on an entire invisibleSHIELD / separate case. Nothing about this notice makes clear that you actually have to buy your iPhone 4 from Best Buy in order to take advantage, but we probably wouldn't waste a lunch break giving this a go without a verbal confirmation from your local store manager. Until it's made official, of course. Update: We've heard from another tipster that the deal is indeed legitimate, and it's for any human with an iPhone 4, not just those who purchased their phone from Best Buy. We'd recommend calling your local store to double check, but things are looking up. Update 2: Ah, so we've finally received the full skinny from another tipster. The offer only applies to those who purchased their iPhone 4 from Best Buy / Best Buy Mobile or for Best Buy Reward Zone members. Granted, it's pretty easy to sign up for the aforementioned reward program, but those are the stipulations. The official BB name for the product you'll be getting is the Zagg SideShield, which would cost you $9.99 otherwise. [Thanks, Anonymous] %Gallery-98383%
Apple begins iPhone 4 Case Program: apply for your free case or Bumper now
Well, there's nothing like masking bad news with good news, right Apple? Just moments after quietly announcing that the white iPhone 4 is now scheduled to ship sometime between tomorrow and your New Year's Eve party, the company has also fired up its iPhone 4 Case Program. Just as Jobs promised last week at an emergency press event, this program will ensure that anyone who purchases an iPhone 4 prior to September 30th will be able to receive an iPhone 4 Bumper or select third-party case from the company at no charge. 'Course, you need to be located in a country or territory that Apple actually ships to, but if that's all squared away, feel free to hit up the App Store to download the iPhone 4 Case Program app. Once there, you'll need to sign into your iTunes Store account, select your Bumper or case and wait oh-so-patiently (read: "3 to 5 weeks"). Better hurry -- wouldn't want the servers to get overloaded, now would we?Oh, and if you happened to have already purchased a Bumper, the company should be hitting your credit card with a full refund (including any applicable taxes and shipping) momentarily. As for the case / Bumper choices? Every single option is available in any color you like... so long as it's black, of course. There's a black Apple Bumper option, an Incase Snap Case, Belkin Shield Micra, Griffin Motif, Griffin Reveal, Speck Fitted and Speck PixelSkin HD, but again, don't go in hoping to select your favorite hue. Yeah, you're free to bicker about free things -- we won't judge.Update: If you're one of those wise guys who purchased an iPhone 4 right away just to sell it, you can forget about getting a free case for the handset you no longer own. Apple has arranged this so that only one case can be ordered per iPhone 4, so even if you ordered two under your account name, you'll need two phones to place both of those orders. Check out the error message below if you still don't believe us. %Gallery-98074%
iPhone 'End Call' sticker is an ironic solution to your reception problem
Not sold on those iPhone Antenna-aid bandages? Fret not, as we've got a whole 'nother round of laughs coming your way. What started as a concept has landed on Etsy as a buyable product: the 'End Call' vinyl sticker. As you'd expect, you simply place this guy over the iPhone 4's "weak spot" and then press it whenever you'd like to conveniently drop whatever call you're on. The only problem? This $4 add-on actually won't accomplish what it says in plain English.
iPhone 4 press conference, by the numbers
Apple dropped a lot of interesting numbers during the press conference this morning, from both their own research and AT&T's data. Steve Jobs also said that three million iPhone 4s have been sold to date, so let's put this into perspective. .55 percent: This is the percentage of iPhone 4 users who have contacted AppleCare regarding antenna or reception issues. This comes out to only 16,500 AppleCare cases. We are not sure if this includes issues related to the proximity sensor; however, Jobs later acknowledged in the press conference that the proximity sensor will be addressed in a future software update. 1.7 percent: This is the number of iPhone 4s returned to AT&T since the initial release 22 days ago, which comes out to roughly 51,000 returns. By contrast, 6 percent of iPhone 3GS were returned in its early days -- and the numbers of those sold are lower than the iPhone 4. The final number is that AT&T is reporting that less than one more call per 100 placed is dropped compared to the iPhone 3GS -- more calls are dropped than the earlier model, but it's only one more per one hundred. However, as was said in our liveblog discussion, this number probably does not take into account the calls that failed to connect in the first place.
Apple offers free case as iPhone 4 fix
Steve Jobs just announced today that the company will issue a free case to every iPhone 4 purchased through September 30. If you've already purchased a bumper case for your iPhone 4, you are entitled to a refund. You can apply for the free case through Apple's web site starting late next week. The company plans to source cases from third parties due to a shortage in bumper cases, so iPhone 4 customers will have a choice of a few different cases. If you are still not satisfied with the iPhone, you can return it for a full refund within 30 days of your purchase. Steve Jobs said plainly about the decision that "we want to make everyone happy, and if we can't make you happy we'll give you a full refund." The move comes three weeks and a day after the first customers began taking their new iPhones home and experiencing both antenna and proximity sensor issues. The growing backlash against Apple escalated earlier this week after Consumer Reports said they would not recommend the device, even though it comes in at the top of their smartphone ratings. This was followed by rumors of a possible recall, posts being pulled down from the Apple forums and finally today's conference. Edit (2:25 p.m. ET): Jobs acknowledged that the case offer will be international.
Apple to hold special iPhone 4 press conference on Friday
Apple is inviting select media representatives to a special press conference that will be held on Friday, July 16. The company provided no information about the conference other than to say it would focus on the iPhone 4. TUAW will provide up-to-the-minute coverage of the press conference on Friday to keep you informed of what's going on. There has been some speculation of a recall of the phones, discussion of a software update to fix reception issues, and a lot of shenanigans dealing with disappearing threads in the Apple support forums. We can only hope that the company will provide straightforward answers to the questions that a lot of Apple fans are asking. [Tip of the TUAW hat to @pdparticle and Loop Insight]
Element Case, Ivyskin out iPhone 4 cases specifically to deal with reception issues
Can't find an official iPhone 4 bumper? Driving yourself mad trying to give your new smartphone white glove treatment? Fret not, as a couple of case makers have outed new iPhone 4 clothing that's meant to specifically dodge those naughty reception issues that seem to occur whenever your sweaty palm makes contact with that now infamous metal band. Element Case -- the same folks responsible for the downright lust-worthy Joule stand for iPad -- has just revealed their first iPhone 4 case, the Vapor (shown above). The company claims that its $79.95 enclosure provides an aircraft-grade, CNC'd aluminum frame lined with a shock-absorbent material, the latter of which "addresses iPhone 4 reception issues caused by direct hand to phone cradling." For now, it's up for pre-order (shipments are expected to start next week) in black / black and black / pink, with more colors to become available in the future. As for Ivyskin? It's stepping things up even further by naming its product the "iPhone 4 Reception Case." No need for subtly, we see. Hailed as the "world's thinnest polycarbonate shell" for Apple's latest iDevice, this here sleeve is the one to get if you're look to minimize added bulk and not cover up any of Cupertino's design cues. Best of all, this one retails for just $14.99 and ships with both front and back scratch-free body armors. Crazy that it has come to this, you know? Update: We're seeing reports that Ivyskin is charging but not shipping its case. Buyer beware. %Gallery-97091%
TUAW presents: iPhone 3GS 'death grip' video, 3GS / 4 reception comparison
TUAW fans who watched Erica Sadun's proprietary "Strength" app in action yesterday saw proof that there is a degradation in signal quality on the iPhone 4 when it is handheld. The so-called iPhone 4 "death grip," which consists of cradling the phone in your left hand to manipulate the screen with the right hand, appears to be another example of regular cell phone signal loss caused by the proximity of a human hand to the antenna of a working cell phone. In the video above, we tested an iPhone 3GS with Erica's app, and found pretty much the same results -- the signal strength is lower when the 3GS is held in the hand, and recovers when it is not being held. The big difference between the iPhone 4 and the iPhone 3GS is that the 3GS doesn't tend to drop calls as often as the iPhone 4 does. Erica also provided the photo shown below, which shows an iPhone 4 (left) and an iPhone 3GS (right) both running the app. They're both on the AT&T network (the 3GS has an O2-rebranded SIM purchased at Circuit City) and they're both the same distance away from the cell towers. The iPhone 3GS is running on iPhone OS 3.1.2 rather than iOS 4.0, which should not affect signal strength readings in any way. It displays a different font than the iPhone 4 as the older OS does not support custom fonts. What the photo shows is that although both of the iPhones show 5 bars of signal strength, the actual signal strength is lower on the iPhone 4 (-95 dB vs. -85 dB on the 3GS), and the Apple Graded Signal Strength is also lower (29 vs. 45 on the 3GS). This is in line with Apple's PR statement of July 2nd that says "the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength." The iPhone 4 should be showing fewer bars than it is, since it's apparent that the reception of the vaunted stainless steel antenna is worse than advertised.
Readers: How to get satisfaction from Apple support on iPhone 4 issues
Apple's rumored policy is to not give away the $29 bumpers to consumers, and DIY bumpers may not suit your style. So, how do you get the golden ticket, in this case the free bumper? It seems that documenting your case carefully and showing that you've performed all of the recommended fixes in advance of your Genius Bar appointment helps a lot. Click on the read more link below to see our suggestions on what you need to do to best represent yourself before heading off to the local Apple Store.
Does adjusting or trimming the iPhone 4's micro SIM fix the antenna issue? Probably not.
Ever since Apple decided to do little about the iPhone 4's pronounced reception issues except suggest that users hold the thing differently and / or buy a nice case, the voodoo engineering remedies have been flying in full force -- sure, we'll admit we tried sticking some tape over the side of our phone (no dice), but we stopped short when people suggested we try a couple coats of nail polish (insanity). Even we have limits, after all. But the latest snake oil fix is definitely the craziest we've heard so far: according to a 13-page (and growing) thread at MacRumors, the iPhone 4's reception issue can be fixed by adjusting or even trimming the micro SIM so the contacts don't touch the metal tray. The popular belief is that touching the side of the phone somehow shorts across the micro SIM, causing (mumble mumble) and leading to dropped signal. Making things more interesting, Apple and AT&T are apparently using several different types of micro SIMs, including one with a significantly larger contact area -- you can check a shot of two of our iPhone 4 micro SIMs side-by-side after the break. So does all this hocus pocus actually work? In a word, no. We tried it on a few of our particularly bad iPhone 4s -- the ones that consistently demonstrate the issue -- and achieved no meaningful results. We even went so far as to line the edge of one of our trimmed micro SIMs in electrical tape (pictured above) to ensure that no contact was being made, and we were still able to flatline the phone using the "death grip." Sorry folks -- we wanted this to work too, but it looks like people are just being hopefully optimistic. We'd say the real fix is going to have to come from Apple -- and given the growing discontent over this relatively severe issue, the sooner the better.
