Tech support

12.16.15
Dear Veronica: Santa's little tech supporters
12.16.15 in

Dear Veronica: Santa's little tech supporters

Are you the on-call geek for all your family's tech troubles?

By V. Belmont,   12.16.15
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01.14.14
Tech support heroes DO exist
01.14.14

Tech support heroes DO exist

Ahhhh, tech support. It's either really, really good, or it sucks. Usually, all we hear about are...

By S. Sande,   01.14.14
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05.17.12
Samsung launches customer service app on Android as proof that it Cares
05.17.12

Samsung launches customer service app on Android as proof that it Cares

Worried that Samsung is too busy selling millions of devices to care about you, the individual con...

By B. Molen,   05.17.12
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03.20.12
Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn
03.20.12

Verizon updates Revolution with Remote Diagnostics, HTC turns to LogMeIn

Both Verizon and HTC are experimenting with remote diagnostics and tech support. Big Red will be of...

By T. O'Brien,   03.20.12
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12.08.11
Microsoft launches AnswerDesk online, brings tech support to your basement apartment
12.08.11

Microsoft launches AnswerDesk online, brings tech support to your basement apartment

Love getting others to fix your computer, but hate the nuisance of putting on pants and leaving y...

By B. Heater,   12.08.11
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08.11.11
Tech support for iPhone is cheaper than BlackBerry, Android
08.11.11

Tech support for iPhone is cheaper than BlackBerry, Android

Research into IT administration has already shown that Macs are cheaper to manage than PCs. Acc...

By Chris Rawson,   08.11.11
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08.02.11
Survey: Apple's lead in tech support satisfaction is slipping
08.02.11

Survey: Apple's lead in tech support satisfaction is slipping

According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based suppor...

By K. Hodgkins,   08.02.11
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06.23.11
AT&T U-verse Troubleshoot and Resolve app brings tech support via set-top box
06.23.11

AT&T U-verse Troubleshoot and Resolve app brings tech support via set-top box

The latest interactive addition from AT&T for users of its U-verse IPTV service isn't going t...

By R. Lawler,   06.23.11
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12.13.10
Google's Teach Parents Tech site to help mom and dad find the 'any' key this Christmas
12.13.10

Google's Teach Parents Tech site to help mom and dad find the 'any' key this Christmas

It happens every December. You head home for the holidays only to be accosted by parents who need...

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