Post Thumbnail

Ahhhh, tech support. It's either really, really good, or it sucks. Usually, all we hear about are the situations where somebody spent four hours on the phone with someone in Mumbai who was reading a script, or the know-nothing person who decided to hang up on you after you suggested that they migh...

1 year ago 0 Comments
January 14, 2014 at 7:00PM
Post Thumbnail

Research into IT administration has already shown that Macs are cheaper to manage than PCs. According to analytics firm ClickFox, the same is true of the iPhone versus its competitors. InfoWorld reports that ClickFox found the iPhone requires far less tech support from the carriers than phones ...

3 years ago 0 Comments
Post Thumbnail

According to a survey [PDF] of over 4,000 customers, satisfaction with Apple's phone-based support is slipping, while other computer manufacturers like HP are gaining. Apple is still the undisputed leader with 58% of Apple customers saying they were "Very Satisfied" with their experience. Though ...

3 years ago 0 Comments
Post Thumbnail

Laptop Magazine's once again done us all a really good turn by running a pretty exhaustive -- yet totally reasonable -- test of the tech support for ten popular companies that produce laptops. Essentially, they placed two call to each outfit's support -- one during peak, one during off-peak hours,...

5 years ago 0 Comments
Post Thumbnail

Consumer Reports continues to shower praise on all things Apple it seems. In a report in the June issue, the Magazine says Apple won the top three places in the 13 inch laptop derby. The unibody MacBook was in first place, followed by the MacBook Air, with the white plastic MacBook in a solid third ...

5 years ago 0 Comments
Post Thumbnail

Among oodles of new phones, we're also expecting some nice surprises on the software front at Mobile World Congress this week. One particular app that has our attention is LogMeIn Rescue+Mobile, which should enable IT support groups to tap into one's Android-based phone remotely and "see an exact vi...

6 years ago 0 Comments
Post Thumbnail

For anyone's who has tried to connect ZeeVee's ZvBox, we commend you if you've managed to avoid calling technical support at least once. Although we're (mostly) kidding there, there's no denying that the aforesaid unit is one of the more complicated devices to install and get running. Thankfully, ...

6 years ago 0 Comments
Post Thumbnail

Just days after hearing that Verizon would be staffing its Syracuse call center with 335 new employees over the next few years, DISH Network is announcing that it too needs a few good men / women to "accommodate customer growth." Reportedly, the satellite provider is looking to hire 200 folks in its...

7 years ago 0 Comments
Post Thumbnail

Laptop Magazine has run their Tech Support Showdown once again, testing the quality of tech support from various notebook computer vendors. And once again, Apple take the top spot with A's across the board. Gateway (surprisingly?) joins Apple as the only other vendor with an overall A. Apple maintai...

7 years ago 0 Comments
Post Thumbnail

After some success with last year's undercover excursion, Laptop Magazine is once again taking one for the team and testing out laptop manufacturer tech support. This year their faux-problems were system tray icon clutter and hard drive defragment. Last year Apple and Lenovo took the top prize, and ...

7 years ago 0 Comments
Post Thumbnail

After some Canadian customers reported technical issues with the remote control packaged with their Belkin TuneCommand AV units, Belkin started marking affected packages with information stickers and set up this page for Canadian customers to request a free replacement. If you purchased an affected...

8 years ago 0 Comments
Post Thumbnail

A 14 year old Kiwi stole an Xbox 360 but neglected to grab the power brick, as it was most likely too heavy for a clean getaway. So, the next day, he called the local tech support, and requested a new one, in the process giving the hot 360's serial number, his name, phone number, and address so tha...

8 years ago 0 Comments