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Recently, a friend of mine was having troubles with his Epson scanner. He Googled Epson tech support and wound up talking to a technician who logged into his Mac and claimed to find viruses that were affecting the scanner's performance. He offered to fix the problems on the spot for US$200. My fri...

June 5th 2014 at 11:00am 0 Comments
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No one likes high latency, least of all someone playing an MMO that can demand reaction time the way World of Warcraft can, especially in raids. But even out in the world, latency can be a killer. So when people started reporting issues with connections to World of Warcraft soon after patch 5.3 lau...

June 10th 2013 at 5:00pm 0 Comments
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Those seeking help from the Guild Wars 2 pantheon of gods (and developers) now have an official source of help and information. ArenaNet brought online a portion of its forums for the game to deliver news and support from a centralized location. The new Guild Wars 2 forums include a place for of...

September 6th 2012 at 9:00am 0 Comments
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Review Diary Day 1: Welcome to San Paro Day 2: Enforcers, get enforcin' Day 3: Choose your illusion Day 4: Cards on the table Reviewing an MMO is a famously tough thing to do. The things that make a good massively multiplayer game (a strong update schedule, a solid community,...

July 6th 2010 at 7:30pm 0 Comments
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Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticato...

September 14th 2009 at 3:00pm 0 Comments
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In the aftermath of one of the biggest patches WoW has ever seen, many realms are still experiencing some technical issues. Talents and items are going missing, world and instance servers are down, and I've heard at least one report of trash mobs in Naxxramas suddenly breaking out in song. Okay, I m...

April 18th 2009 at 1:00pm 0 Comments
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We've received a lot of reports of Mac users having problems with the login servers this afternoon, and the Tech Support forums certainly lend some weight to those reports. The thread isn't a 26+ page behemoth yet, but it's only getting started. We don't know how widespread the issue is quite yet, b...

March 23rd 2009 at 4:20pm 0 Comments
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"We are aware that a small number of fans are having problems running GTA IV on their PC's and we would like to assure them we are working to help solve these as quickly as possible," comes a statement from Rockstar, shortly after several players reported encountering problems running the open-ende...

December 4th 2008 at 3:55pm 0 Comments
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Welcome back to The Queue, WoW Insider's daily Q&A column where the WoW Insider team answers your questions about the World of Warcraft.Daily quests and reputation has been a really hot topic lately, not only in The Queue but across WoW in general. Some of our questions today will focus on that...

November 20th 2008 at 3:00pm 0 Comments
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Have you ever submitted a bug report, petitioned a GM or posted a message on an official forum? If so, then you've interacted with a game's community team in one way or another. This is probably not news to you, but were you aware of the distinct departments that make up a community team and how the...

October 13th 2008 at 8:00pm 0 Comments
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Vaneras over on the WoW EU forums put up a post today listing Blizzard resources for WoW players when the patch drops tomorrow. While the post doesn't say "Patch 3.0.2 is tomorrow" it does have the title "10/13 Patch Day Paradise!" But the fact that 3.0.2 is dropping tomorrow isn't really anything...

October 13th 2008 at 6:00pm 0 Comments