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Recently, a friend of mine was having troubles with his Epson scanner. He Googled Epson tech support and wound up talking to a technician who logged into his Mac and claimed to find viruses that were affecting the scanner's performance. He offered to fix the problems on the spot for US$200. My fri...

11 months ago 0 Comments
June 5, 2014 at 11:00AM
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No one likes high latency, least of all someone playing an MMO that can demand reaction time the way World of Warcraft can, especially in raids. But even out in the world, latency can be a killer. So when people started reporting issues with connections to World of Warcraft soon after patch 5.3 lau...

1 year ago 0 Comments
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Those seeking help from the Guild Wars 2 pantheon of gods (and developers) now have an official source of help and information. ArenaNet brought online a portion of its forums for the game to deliver news and support from a centralized location. The new Guild Wars 2 forums include a place for ...

2 years ago 0 Comments
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Review Diary Day 1: Welcome to San Paro Day 2: Enforcers, get enforcin' Day 3: Choose your illusion Day 4: Cards on the table Reviewing an MMO is a famously tough thing to do. The things that make a good massively multiplayer game (a strong update schedule, a solid community, and a ...

4 years ago 0 Comments
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Blizzard's mobile authenticator updated recently, and as soon as it did, we started getting tips on the tipline saying there was a major issue. Apparently the update reset the code associated with your authenticator, which meant that if you applied the authenticator update (and had the authenticat...

5 years ago 0 Comments
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In the aftermath of one of the biggest patches WoW has ever seen, many realms are still experiencing some technical issues. Talents and items are going missing, world and instance servers are down, and I've heard at least one report of trash mobs in Naxxramas suddenly breaking out in song. Okay, I m...

6 years ago 0 Comments
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We've received a lot of reports of Mac users having problems with the login servers this afternoon, and the Tech Support forums certainly lend some weight to those reports. The thread isn't a 26+ page behemoth yet, but it's only getting started. We don't know how widespread the issue is quite yet, b...

6 years ago 0 Comments
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"We are aware that a small number of fans are having problems running GTA IV on their PC's and we would like to assure them we are working to help solve these as quickly as possible," comes a statement from Rockstar, shortly after several players reported encountering problems running the open-end...

6 years ago 0 Comments
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Welcome back to The Queue, WoW Insider's daily Q&A column where the WoW Insider team answers your questions about the World of Warcraft. Daily quests and reputation has been a really hot topic lately, not only in The Queue but across WoW in general. Some of our questions today will focus on th...

6 years ago 0 Comments
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Have you ever submitted a bug report, petitioned a GM or posted a message on an official forum? If so, then you've interacted with a game's community team in one way or another. This is probably not news to you, but were you aware of the distinct departments that make up a community team and how the...

6 years ago 0 Comments
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Vaneras over on the WoW EU forums put up a post today listing Blizzard resources for WoW players when the patch drops tomorrow. While the post doesn't say "Patch 3.0.2 is tomorrow" it does have the title "10/13 Patch Day Paradise!" But the fact that 3.0.2 is dropping tomorrow isn't really anything n...

6 years ago 0 Comments
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We are all rather critical of Blizzard at times. After all, many of us spend an inordinate amount of time in the game; especially the WoW Insider staff on patch days. We expect things to work in a certain type of way, and we expect that when we encounter a problem, things will be solved ASAP. Nothin...

7 years ago 0 Comments
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We like to think we'll never need help. That everything will run smoothly, your account won't get stolen out from under you, that you won't be the subject of routine griefing. Hope springs eternal, but there are whole fleets of people just waiting to help you when you need assistance. However, that ...

7 years ago 0 Comments
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Bornakk announced today on the general discussion forums (why he didn't do this on the tech support forums, I don't know...) that they are having a number of realms randomly drop people. Indeed, this happened to me over on Eldre'Thalas this morning. If you are having issues, remember that you can go...

7 years ago 0 Comments