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The Daily Grind: Have you ever volunteered for an MMO?
A few weeks ago in my Working As Intended column, I brought up the role gamemasters and officially appointed player helpers had in fostering communities, directing roleplaying, and aiding newbies and event organizers in early MMOs. We're not talking about just floating a HELPER tag over your head (though most modern MMOs lack even that); old-school games literally ran programs that traded game time (or just a hearty thanks!) to players who would log into special accounts or robed characters and lend a hand, officiate a wedding, or help a clueless nooblet find the bank. While I was focusing primarily on Ultima Online in that article, just a few days later, SOE tweeted a post about the EverQuest franchise's alive-and-kicking volunteer Guide program. Participating player Guides are now expected to run dynamic events and quests rather than interact in chat, but the concept is the same, even in 2014, however strange it must seem to newcomers to the genre. Today I'm wondering how many of our readers have ever volunteered in a semi-official or official capacity within their MMO of choice. How did it treat you, and do you want to see programs like these become more widespread? Every morning, the Massively bloggers probe the minds of their readers with deep, thought-provoking questions about that most serious of topics: massively online gaming. We crave your opinions, so grab your caffeinated beverage of choice and chime in on today's Daily Grind!
Volunteer scientists discover two possible planets, tell NASA it missed a spot
Proving it's not all about edu-mah-cation, a group of casual star-gazers has stumbled upon what might well be a pair of new planets. Following on from gamers' success with complicated medical puzzles, an army of 40,000 online volunteer astronomy nerds signed up to the Planet Hunters project to help mine through NASA data. One of the possible planets they discovered is roughly two and a half times the size of Earth, while the other a whopping eight times bigger than this revolving ball of blue and green we call home. The project uses data from NASA's Kepler telescope, which registers fluctuations in brightness as objects pass in front of distant stars -- a setup that's helped scientists discover 1,235 potential alien planets in its first four months. Obviously, though, the technology isn't perfect, which is where the project's muggle volunteers (assisted by Oxford and University of Chicago researchers) come in. They've been combing through NASA's readings and are now sifting through the next 90 days of Kepler observations. [Image credit: NASA]
Gods & Heroes looking for a few good volunteers
Heatwave Interactive has released an internal Q&A session focused on the Praetorian Guards program surrounding its new Gods & Heroes MMORPG. What, pray tell, is a Praetorian Guard? Well aside from the poor bloke that Russell Crowe's General Maximus unhorsed during the first reel of Ridley Scott's Gladiator, a Praetorian is also an elite Gods & Heroes community member "who volunteers [his] time to role-play, [run] events, and coordinate dungeon runs and quests." Guard members also maintain the game's wiki and collect player feedback pertaining to their assigned roles. Sound interesting? Head to the official Gods & Heroes dev blog for a full listing of the positions available as well as the perks and membership guidelines.
PSA: PAX East early bird special ends tomorrow, need more 'enforcers'
Attention East Coasters: The chaps at Penny Arcade have miscalculated the size and scale of the first-annual PAX East event and have announced a need for more volunteers -- aka "Enforcers." While the name would suggest selected individuals would be granted the ability to bust skulls with full immunity, "Enforcers" are tasked with helping the event run as smoothly as possible (while wearing the same shirt for three days). Also, for those interested in attending the event -- and let's face it, you are -- early registration ends on December 31, 2009. So, if you're keen on saving money and know that a Boston trip in March 2010 is in your future, make sure to get your paperwork in before the clock strikes midnight.
Linden Lab to disband moribund mentor group
Yesterday at the morning Second Life mentors' meeting, Linden Lab staff announced that Linden Lab's sponsored mentor group, which had been functionally closed (in all but name) for approximately a year now, would finally be disbanded in practice. The move doesn't really come as much of a surprise to observers of the Lab's sponsored volunteer programs over the last eighteen months. Almost immediately more ex-mentor Second Life social groups than we could comfortably count sprang up, as people prepared to maintain their network of contacts without the overarching group umbrella. While there was surprisingly little actual yelling, some members of the organization feel the blame lies squarely at the feet of Linden Lab's CEO Mark Kingdon, though there's not a lot of apparent evidence to justify that.
EVE Online's volunteer program compromised
CCP Games, makers of EVE Online, announced that they've discovered wrongdoing on the part of an individual or individuals within [correction: in relation to] their volunteer program, and are investigating the matter. The Volunteer Manager for EVE Online, CCP Ginger, explained the situation earlier today: "Last weekend external resources related to the Interstellar Services Department (ISD), EVE's volunteer program, were compromised which led to the theft of some volunteer program related data but also information about specific volunteers. As a result, we are being extra careful here, as this first and foremost pertains to the volunteer program and has no effect on our EVE Online operations or any customer data whatsoever." CCP Ginger stressed that information stolen came from "areas operated outside of CCP's infrastructure and is therefore not related to anyone's EVE player account data. Player billing information, personal information, and character/game information all remain completely secure and unaffected, as well as CCP corporate pathways and e-mail, Tranquility, databases, etc."
Massively speaks with Crovan about EVE Alliance PvP Tournament VI Part 2
Beyond being competitors in the tournament, what are some of the ways that players watching the event can get involved with Alliance Tournament VI? Down the road in a future tournament, you could try to become a commentator the way that we have. There's other things as well -- the volunteer program that CCP runs, ISD. They've got people on the field watching the matches and doing coverage live to post on the forums for people who missed the matches. If you want to actually be part of helping produce the alliance tournament, that's an option that's available to you. Also EVE Radio and the EVE-related radio stations do quite a bit. EVE Network News were liveblogging the entire tournament. If you can't listen to the live audio stream you can still read up on it and contribute to the conversation as it's happening. There's also IRC on the Coldfront server which is the semi-official EVE IRC server where all the people hang out. I'm in there a lot of the time, some of the other experts are in there sometimes. You can get a lot of conversation both during, between, and after matches about what's going on. There are a lot of different ways you can get involved, even if you're not flying. Obviously there's no live video feed until the last weekend. But there is live audio, and the videos tend to go up on YouTube pretty quick. I was very impressed with the turnaround.
Celebrating 10 years of EverQuest customer service volunteers
SOE and the EverQuest II community are celebrating the ten year anniversary of EverQuest's Guide program. Guides are folks who volunteer to provide customer support to players, as well as host in-game events. Rremember back in the day when Qeynos Hills was invaded by skeletons, and all the newbies died before higher levels came in from the Karanas to save the day? That event was the work of Guides!An article over at EverQuest II Players heralds the celebration with memories from both a former and a current Guide Liaison, as well as a story by well-known Elder Guide Ozymandias honoring all the folks who have served the community over the years. The story is written like an historical lore entry. It contains a few references to legendary names that should be familiar to EverQuest veterans.Volunteer guides are a very old tradition in MMOs. Of course there were the Wizards of the MUD era. But after that, both Meridian 59 and Ultima Online made use of volunteer customer service and event folks too.
CCP Games outlines GM hierarchy in EVE Online
The latest EVE Online dev blog comes from GM Zhainius, who writes about customer support at CCP Games. Over the 5 years EVE Online has been running, the GM staff has answered millions of petitions in addition to writing articles and guides. But their work is typically in the background; it's the devs that really get the attention. GM Zhainius felt like writing to clarify the inner workings of CCP Games in terms of customer support, and to give players a clearer picture of what happens when they file a petition. GM Zhainius dispels rumors that Game Masters at CCP are volunteers. They're all paid employees, some of whom have been doing their job for years. He also cites a low turnover among CCP's GM staff; in fact, a number of them have been with EVE before the game even launched. The GMs work from four locations worldwide: Reykjavik, Atlanta, Düsseldorf, and Shanghai. He lays out the company's entire customer support structure and the groups or 'cells' the support team is divided into. The EVE dev blog is an interesting look behind-the-scenes into how CCP customer support is handled, and whether or not you're a satisfied customer, it's always good to know that at least someone is reading those ship reimbursement petitions.
The purpose of beta testing
Anyway Games has some good thoughts up (I especially like that continuum in the title between "testing" and "fun") about what beta tests are really for these days. It seems you can't publish an MMO without having a beta test-- the world is so big and meant to support so many players that you not only need volunteer help for QA, but you have to have enough people to stress the servers, just in case.But is it OK to invite players into a game that's not actually done yet? Richard Garriott blames TR's slow start on a poor beta reception, and I was one of those players who wasn't impressed with the early beta (although I don't know if the game has actually improved since then). I also have been playing the Pirates beta since a few weeks ago, and after playing it again yesterday afternoon, I was pretty astounded at how far the game has come just within a week or two of development. There is no question that the game I was playing a while ago was definitely unfinished compared to the game as it is now, and even though it's in open beta, there will undoubtedly be improvements before the game goes live.So what's the purpose of a beta? Is it marketing for the game, or a massively multiplayer quality assurance session? Every developer has to decide for themselves, obviously-- there's no golden point at which the game is good enough to be played, but buggy enough to still be tested by the unwashed volunteers. The best you can ask for, at this point, is a development schedule that gives you a game strong enough to give a great experience while buggy, and a beta testing crowd interested enough to stick around and help you fix the bugs that are left.
CoH's City Scoop drops player written news
One of Paragon City's best-kept open secrets is that its heroes - everyday people who put on their spandex and weapon harnesses just the same as you and me -- are pretty incredible folks, and nowhere is this more obvious than in the pages of the City of Heroes player-written City Scoop.What do we like most about the Scoop? It's not just the consistently high quality of the writing, the in-depth retrospectives of the individuals Behind the Mask, or the artwork, but it's all of those elements combined with the passion put into it by the people behind the project. The pages show that real thought is put into layout and leading, that each person cares about the final product, and that everyone wants to make -- and succeeds in making -- the Scoop fun to read.
