WebCapTel
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Sprint WebCapTel On the Go brings call transcription to the mobile
Sprint has just made its WebCapTel service even better. In an effort to provide greater accessibility to Americans with hearing loss, the carrier has introduced the aforementioned service to allow "hard of hearing customers to read word-for-word captions on Windows Mobile 6 web browsers," and for what it's worth, it's also compatible with Safari 2.0. The free web-based system enables hearing impaired individuals to make a call using two phones -- one of which is used for reading captions while the other is used for listening and speaking. The process seems simple enough; before making a call, the user would log onto www.sprintcaptel.com on one device in order to receive the transcription of the discussion on the other. It's available now for calls made within the US (and its Territories).[Via RCRWireless]
New Sprint service transcribes conversation to web in real time
Sprint is rolling out WebCapTel, an extension of its existing CapTel service that shows hard-of-hearing callers what the person on the other end is saying in real time -- but this time around, special equipment isn't needed. As its name implies, WebCapTel works through any web browser using any phone, turning the call into text quickly enough so that callers are able to respond naturally and with their own voice. Pretty darned cool; in fact, we think we're going to give it a try ourselves to see how it does. It's available now for calls within the US, and even better, it's free.
Telecoms opening up for deaf callers
UK surveys suggesting that deaf / blind individuals weren't having their needs met by technology has evidently spurred the Royal National Institute for Deaf (RNID) and a Bedfordshire-based firm to create alternatives that assist the hard of hearing with communicating freely on phone / conference calls. While there are offerings that convert voicemail to SMS and give movie-goers textual representations of the script, these two outfits are looking to spruce up the generally poor telecommunication options available for the deaf. RNID is unveiling a ScreenPhone, which allows hearing impaired people to speak to another recipient, while a tuned-in translator converts his / her replies into text seen on the unit's monochrome LCD. This Typetalk service is presumably included gratis with the purchase of the £200 ($373) device, but disclosing those juicy date details with a third wheel on the line could cause a bit of embarrassment for all parties involved. Nevertheless, Teletec is offering up a similar service which doesn't require a special phone, but instead utilizes any internet-connected device to display text that an "online operator" channels to their screen. This convenience, however, will run you a whopping £1 ($1.89) per minute, so callers should probably keep those messages short and sweet should they opt for this. Both UK-based services will be launching "early next year," and will likely be huge upgrades from that lamentable lip-reading contraption currently available.
