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What to do if your WoW account has been hacked
The worst has happened: you've tried to log on to your World of Warcraft account and you can't. Or perhaps you can log on to your account, but your characters are have been stripped of gear and gold. Your account has been stolen, hacked, or compromised somehow. But don't panic, because Blizzard can help you get your account back. It's a bit of trouble on your part -- which is why you ought to take care to keep your account secure! -- but it's certainly not impossible. We'll walk you through the whole process, step by step. The process may seem lengthy -- and annoying -- but be patient, and you'll eventually get your account back just as you left it.
How to keep your computer secure to keep your account secure
We've talked about how to secure your Warcraft account, but no matter how strong your password, your account can still be compromised if you don't practice safe computer habits. So just what makes safe computing? It's about keeping your computer itself secure from threats by making sure you have updated software and a solid antivirus program to keep out viruses and keyloggers. But even a secure system won't do you much good if you fall prey to a scam -- so safe computing isn't just keeping your computer secured, it's also about knowing how to stay safe online. We admit, it sounds kind of hokey, but online security will help your account stay yours, whether you're talking about World of Warcraft or a credit card. So if you're not quite sure what we're getting at when we talk about safe computing, spend a few minutes to read this article. We'll walk you through the basics of what you need to know to keep your accounts in your hands.
Watch out: Most game hacks are actually malware
We know that all of our readers are swell guys and gals who would never cheat at World of Warcraft, but just in case you needed another reason to avoid that kind of thing, anti-virus maker AVG is reporting that 90% of game hacks contain malware. And beyond the fact that using a hack will get your account banned by Blizzard, malware has a good chance to steal your WoW account and other sensitive information -- like bank account information or credit card numbers. We know it seems to take forever to grind for gold or levels sometimes, but if you see something offering to get you gold, levels, achievements, or anything else with the click of a button -- don't click! If these things sound too good to be true, they probably are. So instead, keep your account secure by avoiding hacks and being sure you only download addons from trusted sources. Your account, safe and secure, will thank you! [Via The Escapist]
The day Fox's account got hacked -- and how you can learn from his mistakes
Ladies and gentlemen, hello. My name is Fox Van Allen. I've been playing World of Warcraft for nearly four years. And despite all I know and all my warnings I've given you, the reader, it still happened. Last week, I, Fox Van Allen, had my account hacked. The first question I'm inevitably asked is, "You? What excuse do you have to not have an authenticator?" Well, truth is, I do have an authenticator. I use my iPhone. But one day a few weeks ago, that ever-changing number display just somehow fell out of sync with what WoW was expecting me to enter. Trying to re-sync did nothing. To get back into my account, I had to have the folks at Blizzard take my authenticator off the account. And that's how it happened. I foolishly forgot to reattach it right away -- I really haven't played a heck of a lot of World of Warcraft on account of my move to Los Angeles. It just wasn't on my mental list of things to do. And wouldn't you know it, barely a week after I had my authenticator disconnected from my account, I started getting emails from Blizzard. Not the usual spam, but legit receipts. Receipts for $105 worth of server transfers and faction changes that I didn't authorize. That's when the pit of my stomach gave way. I knew immediately the emails were legit. And if the emails were legit, then I had to have been hacked. It's one of the worst feelings in the world.
New scam tries to give you a free Celestial Steed
One of the sadder parts of this job is reporting on the numerous scams that sweep across the World of Warcraft landscape. It's no secret that your WoW account is valuable to thieves -- the entire gold-selling industry is built on a foundation of hacked accounts and stolen items. Their latest scam vehicle? Our inherent desire for sparkle ponies. Let's get two things straight off the bat: You did not just win a free Celestial Steed mount. That in-game tell is an attempt to steal your account. No one just bought you a Celestial Steed mount. That email you got is an attempt to steal your account If it sneaks by your spam filter, the latest scam email can be quite convincing. The message, which appears to be from sales@mail.blizzard.com, masquerades as a receipt for the purchase of the $25 Celestial Steed mount. Of course, the email is not actually from Blizzard (the "from" email is spoofed), and the links to Battle.net and Worldofwarcraft.com inside send you to a phishing website designed to steal your password or infect your computer with a keylogger. Attempt to collect your sparkle pony, and within a few short hours, your entire account will be under someone else's control. If you haven't put an authenticator on your account, the scammers will do it for you, locking you out of your own account and severely hampering your ability to get it back. More information on the latest scam, what you can do to protect yourself and what to do if you're a victim, all after the break.
Account Administration encouraged not to restore hacked characters
Please see the update to this original post. In a stunning revelation from a veteran account administrator at Blizzard, WoW.com has learned that account administrators are being encouraged by Blizzard managers not to restore people's characters and items after their account has been ransacked by gold sellers and keyloggers. Instead, account administrators are being told to give people a "care package" and get them to accept the package in lieu of total account restoration. If the player does not accept this care package, they are then forced to go into a character restoration queue that is consistently several days to weeks long. According to sources familiar with the situation, this "care package policy" has been implemented in order to lighten the work load of those Blizzard employees who perform account restorations. Similar policies have existed at other times account compromises have been high, such as during the transition from Vanilla WoW to The Burning Crusade. This care package being offered consists of the following:
