“An engineer explained to us that hundreds of ear impressions were gathered in the name of research, and while each one obviously boasted its own unique shape and size, one single characteristic remained uniform across the board: the entrance into the ear canal is not a perfect circle, it's an oval.”
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I got the same sort of response from Ed Zander when I wrote him about how crappy Motorola was doing with it's products. That was 4 years ago.
The difference is that Motorola can make the same phone in 9 different housings and they'll still sell like hotcakes. Palm can't.