http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/ Engadget Comments for Palm's Ed Colligan responds to our open letter! http://www.engadget.com/media/feedlogo.gif http://www.engadget.com en-us Copyright 2010 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
That is amazing, let's see if they take it to heart. That article was great and addressed the problem without insulting them. Also, I liked how you also offered solutions instead of just complaining too.]]>Aug 23rd 2007 9:10PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:14PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:23PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:46PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/

Here's hoping for the best Palm!]]>Aug 24th 2007 1:10AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 24th 2007 12:59PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
I hope you guys actually consider the things in that letter. They really are great points for improvement.

Everyone WANTS to like palm, just give us a reason to Ed.

]]>Aug 23rd 2007 9:15PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:19PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:33PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:23PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 10:49PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
So, they need 4 things.

1. high resolution display .. minimum 800 pixels wide
2. integrated gps
3. a camera that has enough clarity to take readable pictures of newspaper text (most camera phones by the time the camera is far enough from the text to be in focus lack the resolving power to make the text readable - try it ..even for magazine text)
4. videoconferencing
]]>Aug 23rd 2007 9:36PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
I don't know about you, but I don't WANT videoconferencing on my cell phone. The masses are not ready for it. We've all seen the schmucks that get high-end devices just because they have money, and then make asses of themselves trying to use them. Here's a scenario for you. Some MBA get's his new Treo with "video conferencing" and decides to carry on a face-to-face meeting, while driving down the road! No thanks, my highways are bad enough with TXT'ers.

Full Disclosure- I design and install corporate video conferencing systems for a living, so you could say I'm fairly familiar with it as a technology.]]>Aug 23rd 2007 9:32PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
I'll second videoconferencing, although it's probably a long ways away. ]]>Aug 23rd 2007 9:39PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
May be too late already, the new Motorla RAZR 2 will have it (if you get the accompanying AT&T Live Video Share service).

I dont think executives will be using this feature while their phone is placed attached on their dash (after all they will probably look like crap). I think instead it will be used for "let me show you what I am looking at" stuff instead. Like if you see something cool happen or want to confirm with the wife that you're buying the right thing at the grocery store. Corporations can use it for user tech support purposes.
]]>Aug 23rd 2007 9:43PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
And I don't think Palm will (or can) stop the Foleo. They're already in too deep and they probably think they will look much worse if they cancel the product than the slow spectacle of the Foleo crashing and burning in the marketplace, covered up with PR and sexy product shots.]]>Aug 23rd 2007 9:27PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:32PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
I think maybe it takes a certain amount of pride swallowing for a CEO to do these things. But the end result is best for everyone. Congrats Mr. Colligan for taking a step in the right direction. ]]>Aug 23rd 2007 9:30PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
This is amazing he responded (much less read the Open Letter).

Just curious, if Engadget ever wrote an Open Letter to the CEOs of Apple or Microsoft, would they respond? ]]>Aug 23rd 2007 9:31PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:34PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:54PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:55PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
I could see a few parallels if I looked carefully.]]>Aug 24th 2007 2:10AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
Ed, if you read this - and I hope you do - please realize that thin and sexy go a long way. People are willing to look past some missing functionality for a phone that looks and feels great. Im not talking about cool colors - lets face it - that orange was just...ugly. Just let your imaginations run wild - what would be the coolest thing to ever happen to a phone? Real time GPS Google Maps? Video conferencing? Ability to scan a piece of paper into the Palm using an adapter? ]]>Aug 23rd 2007 9:56PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 9:59PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
honestly, that thing is ugly. i would buy samsung's smart phone just because it catches my eyes.

Take Motorolar's Razr as an good example. One good design has made the company very profitable and well known in the cell phone field.

]]>Nov 25th 2007 1:12PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Or Sony!]]>Aug 23rd 2007 10:00PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
I also agree with everything Engadget said above. Geez, I remember the innovation with Palm products like the T1? The cobwebs have definitely formed over door to the Innovation Department at Palm.

]]>Aug 23rd 2007 10:14PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/]]>Aug 23rd 2007 10:16PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 10:33PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://360east.com/blogfileupload/billgates.jpg]]>Aug 23rd 2007 10:38PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 10:59PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 11:00PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
http://blog.palm.com/palm/2007/08/treo-700-series.html]]>Aug 24th 2007 12:27AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 11:24PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 11:31PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
What I don't get is why palm thinks it has to just choose one strategy.

Why couldn't they have a really small palm with a touch keyboard or grafitti, and still offer one with a full keyboard? A variety of phones makes more sense than evolving just one and hoping they pick the right features.

]]>Aug 23rd 2007 11:42PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/]]>Aug 23rd 2007 11:50PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
The problem Palm maybe doesn't realize fully that people's "most important data" has changed a lot since the 90s. Now text files aren't enough, we need - for example - music, and especially everything the web can deliver. They need to redesign what they did in the first place, or Apple will do it for them.]]>Aug 24th 2007 7:33AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 23rd 2007 11:49PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
"In 6 years Garnet and the fifteen dot-dot-dot versions of it will be dead and buried. Mostly because all those batteries will have finally died. Oh, and we're adding a laser pointer on the WinMo version of the Treo. That is all. Smithers, release the hounds."]]>Aug 24th 2007 1:14PMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/The iPhone is the bar right now and regardless of some of the other blogs opinion the Palm doesn't have anything close to it. I keep hearing about Palm having a stable OS but it doesn't. I know that 3rd Party apps lead to this but without the 3rd party apps you just have a good cellphone. I have a 700p and it is the worst. I have used just the default software and the device crashes. Opera Mini is good but far (very far) from perfect. Even the stable version manages to lock up the device. My current configuration is all of the default apps and Patience and I get lockups once a week. But if anyone can tell me their perfect config I will try it out to see if it locks up.

@Warren
To get a Palm to play with OS X get Missing Sync. It's just works right out of the box!

My Palm Wish List:
- Open it to developers
- Widescreen
- Improved the CPU! It shouldn't take 8 to 10 seconds to change a page on a PDF.
- Update the Interface! Some of these apps look like System 7.6 apps. I don't want transitions between actions I just want a modern look. Look around at the web 2.0 interface simple and clean.
- Run old Palm apps in an emulator and forget about backward compatibility
- Get a version of Gecko running on the device.

]]>Aug 24th 2007 12:20AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
But when is the last time that Palm put out anything that is truly innovative?

The LifeDrive? bomded

The tungsten series.... maybe a few successful models like the T/X but how much did they take from sony clie's influences.

The Treo... they got that from Handspring.

High res support... sony

320x480 support... sony

VFS memory card support...sony, HandEra (TRG pro)

Multimedia... sony

virtual graffiti... HandEra

If you think about it... Palm itself has very little to do with their products innovating... they just took the innovations by their licensees and incorporated into their products. As the number of their licensees dropped, so have their features. When Sony pulled out... noticed the sharp decline in the models produced by Palm and the lack of features forthcoming from Palm.

So Ed can say that they are meeting the challenge... blah...blah. They have never done anything by themselves since the Palm V. ]]>Aug 24th 2007 12:30AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/]]>Aug 24th 2007 12:56AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
As a Treo 700p user I have a bit less than a year on my contrat left. I WILL get a new smartphone when it's up. If Palm doesn't have a WiFI/WiMax Linux-based Treo with a decent amount of storage and the rest of the goodies we demand in a good phone these days, I will jump ship. To what? I don't know. I will be staying with Sprint and as a Mac user I honestly cannot say anything positive comes to mind when I think about jumping to a WinMo device except vastly superior hardware to the treo and god awful windows mobile (IMO, don't flame plzthx) but yeah, this is your last chance Palm, I know I'm not even close to alone on this one either, you've really got to raise your game in every possible way. You're working on the Linux OS, fine, but that's absolutely unrelated to flat out pathetic hardware design over these past couple of years. "Stagnant" is being too kind in many respects. I mean if the best you can do in three or four years is take off the antenna nub, make the SD slot into a miniSD slot and hide it away and shave like two millimeters off the thing, something is wrong with you and you had better get your shit figured out soon or you won't have a Palm faithful fowllowing to bank on to drag your ass through the tough times ahead in the migration to a new OS, the impending doom of the Flopeo and whatever boneheaded moves you make along the way.

Please listen to Engadget on ALL counts wether or not you agree with it. the shareholders will thank you and your customers even more than that. ]]>Aug 24th 2007 12:37AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
Also, where's support for the iCal standard? (ie subscription and/or synchronization to Google calendars)]]>Aug 24th 2007 2:10AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 24th 2007 5:24AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
Read: "but we -like- the foleo" /sniffle

]]>Aug 24th 2007 9:03AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/
In 2008 GPS will be a mid-range feature {if it isn't already?}, and WiFi is headed for the lower end of he mid-range in 2008. A LOT of handsets will have it.

I won't look at a Palm unless they offer a device that allows me to operate carrier free when I want to. That means GPS/DMB/FM/WiFi/WiMax/etc...]]>Aug 24th 2007 8:23AMhttp://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/http://www.engadget.com/2007/08/23/palms-ed-colligan-responds-to-our-open-letter/Aug 24th 2007 10:08AM