Actually, when it comes to cars, if you make a modification, the manfactuerer has to prove that it was the modifcation that caused the problem before they can void your warranty. Otherwise, you'd have to take your car to the dealership for services all the time and use only parts (brakes, fluids, wheels, etc) they sell/approve.
Obviously, when it comes to electronics however, we got the short end of the stick. Even if you don't open up a device, a company can still void your warranty, which is pretty ridiculous if you ask me. Even still, he should have known that and restored before sending his phone in.
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Actually, when it comes to cars, if you make a modification, the manfactuerer has to prove that it was the modifcation that caused the problem before they can void your warranty. Otherwise, you'd have to take your car to the dealership for services all the time and use only parts (brakes, fluids, wheels, etc) they sell/approve.
Obviously, when it comes to electronics however, we got the short end of the stick. Even if you don't open up a device, a company can still void your warranty, which is pretty ridiculous if you ask me. Even still, he should have known that and restored before sending his phone in.