Along with all the other Apple BS, I tired to swap my 2 iPhone Apple store credits for an Apple gift card and they said Apple specifically said they can't, but no one can tell me why. I remember when Apple used to go out of their way for customers, but now they seem to be going out of their way to piss them off..
In his defense Big John it's not really a refund if he can't spend it on what he wants. It's not like he's even trying to take his money and run, he wants gift cards.
Anyone can spend the instore credit, too, t-bone. All you need is the number and the PIN. No name is required. The credit is functionally identical to a gift card except it doesn't seem like a gift.
Interestingly, my credit says I can redeem it at the online store but I couldn't find anywhere to specify it when checking out.
I tried in 2 stores in Atlanta, then called the Apple store, which then transfered me to the iPhone rebate dept, then transfered me to sales support. None of which could tell me why, only that it is not an eligible item for the iPhone credit.
I asked in the store, what if I wanted to give the credit as a gift and they said you can give them the print out to use.. I thought it was pretty ignorant personally, but like Big John said, it's a credit so I guess I shouldn't complain much..
When they used to go out of the way for the customer? Oh you mean like giving you a 100 dollar credit on a device that you were more than happy to buy at a higher price? Get a grip man, they are a giant corporation, looking, like all businesses, to make money. Be happy about the fact that they are willing to give you anything. Did Motorola through a credit to their customers when the Razor went from 400 dollars to free? Enjoy your 100 dollar credit and move on with your life.
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
Along with all the other Apple BS, I tired to swap my 2 iPhone Apple store credits for an Apple gift card and they said Apple specifically said they can't, but no one can tell me why. I remember when Apple used to go out of their way for customers, but now they seem to be going out of their way to piss them off..
So they go out of their way to give you a refund, and you still whine about it. That'll show 'em!
In his defense Big John it's not really a refund if he can't spend it on what he wants.
It's not like he's even trying to take his money and run, he wants gift cards.
They probably won't do the swap because it is a refund to YOU specifically. ANYBODY can spend a gift card.
They let me do this, he said he wasn't sure if we "could" but he tried, and sure enough I have a 200 dollar gift card.
Anyone can spend the instore credit, too, t-bone. All you need is the number and the PIN. No name is required. The credit is functionally identical to a gift card except it doesn't seem like a gift.
Interestingly, my credit says I can redeem it at the online store but I couldn't find anywhere to specify it when checking out.
I tried in 2 stores in Atlanta, then called the Apple store, which then transfered me to the iPhone rebate dept, then transfered me to sales support. None of which could tell me why, only that it is not an eligible item for the iPhone credit.
I asked in the store, what if I wanted to give the credit as a gift and they said you can give them the print out to use.. I thought it was pretty ignorant personally, but like Big John said, it's a credit so I guess I shouldn't complain much..
When they used to go out of the way for the customer? Oh you mean like giving you a 100 dollar credit on a device that you were more than happy to buy at a higher price? Get a grip man, they are a giant corporation, looking, like all businesses, to make money. Be happy about the fact that they are willing to give you anything. Did Motorola through a credit to their customers when the Razor went from 400 dollars to free? Enjoy your 100 dollar credit and move on with your life.