If Microsoft's firmware update made his console unusable, then they should have offered to replace or fix it, unless he modified it in some way which contributed to the update rendering it unusable. It's as simple as that.
To people saying he is asking for too much, I completely disagree. Why should he only be entitled to a replacement? They already refused that. If a customer has to go through the legal system to remedy a situation where the company's actions are, frankly, indefensible, I think a message needs to be sent; if you engage in this type of practice you'll be punished. And not only for the amount that you should have had to pay in the first place.
Xbox 360 Update Bricking Consoles: Now Fixed If you have been holding off on connecting your Xbox 360 to the Internet for a few days due to fears that the update will only cause you problems, you were probably very smart, but now you can go ahead and connect up, as Major Nelson reports the problem that was bricking consoles has been fixed.
An updated version of the Fall Update is now available on Xbox Live which has elminated issues relating to new or refurbished consoles failing after applying the Fall Update. Users who have already applied the Fall Update and are seeing an error message should call their local Xbox Support telephone number. If you already have the update, you will not be prompted for another update.
You know I never here stuff this skewed towards Apple. iTunes 7.0 has killed my itunes video playback. They have NEVER created a fix for this. I have tried all thier resolutions. They aren't gonna do anything for me, but I guess its OK becuase they are Apple.
Now that we've thrown 'em off the trail, use the form below to get in touch with the people at Engadget. Please fill in all of the required fields because they're required.
If Microsoft's firmware update made his console unusable, then they should have offered to replace or fix it, unless he modified it in some way which contributed to the update rendering it unusable. It's as simple as that.
To people saying he is asking for too much, I completely disagree. Why should he only be entitled to a replacement? They already refused that. If a customer has to go through the legal system to remedy a situation where the company's actions are, frankly, indefensible, I think a message needs to be sent; if you engage in this type of practice you'll be punished. And not only for the amount that you should have had to pay in the first place.
This is from http://www.engadget.com/2006/12/08/microsoft-hit-with-lawsuit-over-fall-update-woes/
Xbox 360 Update Bricking Consoles: Now Fixed
If you have been holding off on connecting your Xbox 360 to the Internet for a few days due to fears that the update will only cause you problems, you were probably very smart, but now you can go ahead and connect up, as Major Nelson reports the problem that was bricking consoles has been fixed.
An updated version of the Fall Update is now available on Xbox Live which has elminated issues relating to new or refurbished consoles failing after applying the Fall Update. Users who have already applied the Fall Update and are seeing an error message should call their local Xbox Support telephone number. If you already have the update, you will not be prompted for another update.
You know I never here stuff this skewed towards Apple. iTunes 7.0 has killed my itunes video playback. They have NEVER created a fix for this. I have tried all thier resolutions. They aren't gonna do anything for me, but I guess its OK becuase they are Apple.
This article seems 2 minutes too late.