The 'Dead Pixel Syndrome' left a lot of early DS owners scared, angry, and feeling betrayed. But along came Nintendo, promising a cure, er, replacement unit. But what was the reality of this promise? Could loyal consumers truly depend on a swift resolution?
Gaming Horizon set out to find an answer, sending in a dead pixel DS of their own and testing Nintendo's vow. What transpired after that was indeed shocking—unprecedented in the gaming industry, to date. Yes folks, Nintendo replaced the unit in just five days, shipping & handling free of charge!