Latest in Jd power

Image credit:

Verizon, T-Mobile take top honors in latest J.D. Power survey

Chris Ziegler
11.10.07
Share
Tweet
Share
Save

We typically expect to see T-Mobile top J.D. Power's wireless customer satisfaction surveys, but it seems Verizon's been sneaking up on the peeps in pink. In Volume 2 of its 2007 study -- Volume 1 having come out in May -- Verizon has ended T-Mobile's 5-period streak atop the rankings, scoring 726 on a 1000 point scale to take the crown. To be fair, T-Mobile slides in just one measly point behind at 725, but it's still gotta smart a bit to lose the title. AT&T, Alltel, and Sprint Nextel round out the top five, scoring 708, 695, and 679, respectively. Not even Verizon really deserves to pop the bubbly here, though, seeing how the survey represents a 12-point slide in industry average satisfaction year over year and a 7-point decline since the last reporting period. Maybe the whole prorated ETF fad will start to turn things around?

[Via MobileBurn]

*Verizon owns AOL, Engadget's parent company. However, Engadget maintains full editorial control, and Verizon will have to pry it from our cold, dead hands.

From around the web

ear iconeye icontext file