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Virgin Mobile deploys automated phone activation

Chris Ziegler

Who wants to talk to customer service if they don't have to? Lucky Virgin Mobile customers (and soon-to-be customers) just got a free pass to spend a little less time on the horn with company reps thanks to the MVNO's deployment of Telespree's over-the-air provisioning wizardry. Apparently, the entire process now requires zero human intervention from beginning to end for both new customers and upgrades alike. Kinda ironic that we're buying a phone to talk to others and we no longer have to talk to others, isn't it?

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