Rhapsody users experiencing login issues?
Though not what we'd deem "common," outages extending beyond a few hours have been known to happen to the services we love so dearly, and it seems that some Rhapsody users have become the latest to fall victim to an inexplicable lapse in service. Over at the Real forums, a number of customers have been unable to sign into their accounts for up to two days, and no amount of chicanery has solved the quandary. To make matters even more frightening, many are getting a message that their account simply is nowhere to be found, and customer service doesn't seem to be getting anyone very far. Also curious is the fact that new accounts (as in, ones created while current customers are unable to login) seem to be working just fine, but we here haven't personally experienced any of the login difficulties. What gives? Any of you out there pulling your hair out over this? Got a secret for getting logged in that you'd like to share?
[Thanks to everyone who sent this in]
Update: This in from Real: "Our engineer and support staff became aware of a login issue affecting a small number of users yesterday. They're hard at work to fix the problem for the folks being affected." No ETA for the fix though, and it definitely sounds like more than just a few users, but your mileage may vary.
