online multiplayer. That surprise is likely exacerbated by the mention of online multiplayer both in the game's instruction manual and the official Australian web site. (As of this writing, mentions to multiplayer on the site have been removed.)
Looking to retain some, erm, honor in the situation, publisher Electronic Arts is offering a refund. Said the company (via IGN), "We made an error in the documentation and marketing materials. We are very sorry to have caused confusion for our customers. We will provide a refund to anyone in Australia who wishes to return the game to EA because of the lack of online functionality." We couldn't find details on the support page as to how the refund will work, and EA is not giving a reason for the missing 32-player mayhem.