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Shaw cable customers still facing quality issues?

Darren Murph

We had heard that some Shaw customers up north (that's Canada, to be precise) were having some serious quality issues with their HD programming towards the end of 2007, and according to a recent writeup by Digital Home, the problems haven't gone away -- entirely, at least. Apparently, the audio dropouts and macroblocking that seemed to be present on nearly every HD channel were finally brought to the attention of management, and while the bigwigs did proclaim that they were taking the complaints "very seriously," nothing had been done as of early January. After a six-week effort that consisted of gathering data from 38 volunteers experiencing the problems, users say that the audio issues have improved somewhat, yet visual quirks are persisting. Any problem that hangs around for months on end can't be good, but we're curious to see if Shaw's done anything since to improve matters. So, dear Canadians, has it?

[Image courtesy of Vidiot]

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